14 Questions
What is the main goal of Total Quality Management (TQM)?
To achieve the highest level of customer satisfaction through consistent quality delivery of products and services
How is Total Quality Management (TQM) described in the Project Management Body of Knowledge (PMBOK)?
A project management technique or strategy to embed quality awareness in all project phases
How is TQM perceived by some key players from other industries?
Total involvement, continuous improvement, justified data, great knowledge/understanding
What is the significance of product quality in the manufacturing industry?
Quality of the product is crucial for determining the success or failure of a company or organization
What is the aim of Quality Assurance (QA) as part of Total Quality Management (TQM)?
To measure and assure the quality of a product
What is one of the key principles of Quality Assurance (QA) as part of Total Quality Management (TQM)?
"Right first time", mistakes should be eliminated
What emphasizes on 3 aspects including overall control, performance & integrity, competence, and soft elements?
Quality Control (QC)
What is the process or set of processes used to measure and assure the quality of a product?
Quality Assurance (QA)
Which company aims to create homes and communities that improve with time and last for generations?
Sekisui House
What is part of the TQM practice and is used to verify that deliverables are created?
Quality Control (QC)
"Fit for purpose" and "Right first time" are two key principles associated with:
"Fit for purpose" and "Right first time"
What emphasizes on competence, such as knowledge, skills, experience, and soft elements like personnel and team spirit?
Quality Control (QC)
"Quality Control (QC) emphasizes on 3 aspects: Overall control, performance & integrity; Competence; Soft elements". This statement represents:
"Quality Assurance (QA)"
"QA is the process or set of processes used to measure and assure the quality of a product". This statement refers to which aspect?
"Quality Assurance (QA)"
Test your understanding of the basic principles of Total Quality Management (TQM) and Continuous Quality Improvement (CQI) in construction management, including Quality Assurance (QA) and Quality Control (QC) principles, as well as the parameters required for continuous quality improvement.
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