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Construction Management: TQM and CQI Lecture Outcomes

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Construction Management: TQM and CQI Lecture Outcomes

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Questions and Answers

What is the main goal of Total Quality Management (TQM)?

To minimize costs and maximize profits for the company

To implement strict rules and regulations for employees

To ignore customer feedback and focus on internal processes

To achieve the highest level of customer satisfaction through consistent quality delivery of products and services (correct)

How is Total Quality Management (TQM) described in the Project Management Body of Knowledge (PMBOK)?

A management approach that disregards customer feedback

A project management technique or strategy to embed quality awareness in all project phases (correct)

An approach that focuses only on maximizing profits for the company

A set of strict rules and regulations to control project activities

How is TQM perceived by some key players from other industries?

Minimal involvement, sporadic improvement, lack of data and understanding

No involvement, no improvement, no data and understanding

Total involvement, continuous improvement, justified data, great knowledge/understanding (correct)

Partial involvement, inconsistent improvement, limited data and understanding

What is the significance of product quality in the manufacturing industry?

Quality of the product is crucial for determining the success or failure of a company or organization (A) Signup and view all the answers

What is the aim of Quality Assurance (QA) as part of Total Quality Management (TQM)?

To measure and assure the quality of a product (C) Signup and view all the answers

What is one of the key principles of Quality Assurance (QA) as part of Total Quality Management (TQM)?

"Right first time", mistakes should be eliminated (A) Signup and view all the answers

What emphasizes on 3 aspects including overall control, performance & integrity, competence, and soft elements?

Quality Control (QC) (C) Signup and view all the answers

What is the process or set of processes used to measure and assure the quality of a product?

Quality Assurance (QA) (D) Signup and view all the answers

Which company aims to create homes and communities that improve with time and last for generations?

Sekisui House (B) Signup and view all the answers

What is part of the TQM practice and is used to verify that deliverables are created?

Quality Control (QC) (A) Signup and view all the answers

"Fit for purpose" and "Right first time" are two key principles associated with:

"Fit for purpose" and "Right first time" (A) Signup and view all the answers

What emphasizes on competence, such as knowledge, skills, experience, and soft elements like personnel and team spirit?

Quality Control (QC) (D) Signup and view all the answers

"Quality Control (QC) emphasizes on 3 aspects: Overall control, performance & integrity; Competence; Soft elements". This statement represents:

"Quality Assurance (QA)" (B) Signup and view all the answers

"QA is the process or set of processes used to measure and assure the quality of a product". This statement refers to which aspect?

"Quality Assurance (QA)" (D) Signup and view all the answers