Podcast
Questions and Answers
The four service essentials are connect, consult, create and __________.
The four service essentials are connect, consult, create and __________.
complete
Greeting the guest is an element of which of the following service essentials?
Greeting the guest is an element of which of the following service essentials?
- Consult
- Connect (correct)
- Create
- Complete
The connect service essential involves putting the client at ease and building __________.
The connect service essential involves putting the client at ease and building __________.
rapport
Which of the following strategies is not a suggested connect strategy?
Which of the following strategies is not a suggested connect strategy?
A client should be greeted within the first __________ seconds.
A client should be greeted within the first __________ seconds.
Why is it important to use the client's name?
Why is it important to use the client's name?
When introducing yourself to a client, use poised calm movement to project confidence and __________.
When introducing yourself to a client, use poised calm movement to project confidence and __________.
All of the following statements describe positive environmental elements except:
All of the following statements describe positive environmental elements except:
Which of the following words describes how clients should see you during each visit?
Which of the following words describes how clients should see you during each visit?
The five senses that will ensure your client's salon visit is eventually memorable are sight, sound, smell, touch, and __________.
The five senses that will ensure your client's salon visit is eventually memorable are sight, sound, smell, touch, and __________.
Flashcards
Service Essentials
Service Essentials
The four service essentials are connect, consult, create, and complete.
Connect Service Essential
Connect Service Essential
Greeting the guest and making them feel welcome.
Building Rapport
Building Rapport
Putting the client at ease and building a trusting relationship.
Initial Greeting Time
Initial Greeting Time
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Importance of Client's Name
Importance of Client's Name
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Projecting Confidence
Projecting Confidence
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Consistency in Service
Consistency in Service
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Five Senses
Five Senses
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Study Notes
Service Essentials Overview
- Four service essentials: connect, consult, create, complete.
- "Complete" represents the final phase of the service process.
Connect Service Essential
- Greeting the guest is a crucial component of the "Connect" essential.
- The "Connect" service essential strives to put clients at ease and build rapport.
- Clients should be greeted within the first 10 seconds of their arrival.
- Using a client’s name is important to help them feel valued and significant.
Client Interaction Strategies
- Use poised and calm movements while introducing yourself to convey confidence and competence.
- Pre-booking an appointment is not considered a suggested strategy for the "Connect" essential.
Positive Environment Factors
- Positive environmental elements should not omit the importance of connecting time with each subsequent client.
- Clients should perceive interactions as consistent with each visit to foster trust and familiarity.
Memorable Salon Experience
- The five senses that enhance a client's salon experience: sight, sound, smell, touch, and taste.
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