Questions and Answers
The four service essentials are connect, consult, create and __________.
complete
Greeting the guest is an element of which of the following service essentials?
The connect service essential involves putting the client at ease and building __________.
rapport
Which of the following strategies is not a suggested connect strategy?
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A client should be greeted within the first __________ seconds.
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Why is it important to use the client's name?
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When introducing yourself to a client, use poised calm movement to project confidence and __________.
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All of the following statements describe positive environmental elements except:
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Which of the following words describes how clients should see you during each visit?
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The five senses that will ensure your client's salon visit is eventually memorable are sight, sound, smell, touch, and __________.
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Study Notes
Service Essentials Overview
- Four service essentials: connect, consult, create, complete.
- "Complete" represents the final phase of the service process.
Connect Service Essential
- Greeting the guest is a crucial component of the "Connect" essential.
- The "Connect" service essential strives to put clients at ease and build rapport.
- Clients should be greeted within the first 10 seconds of their arrival.
- Using a client’s name is important to help them feel valued and significant.
Client Interaction Strategies
- Use poised and calm movements while introducing yourself to convey confidence and competence.
- Pre-booking an appointment is not considered a suggested strategy for the "Connect" essential.
Positive Environment Factors
- Positive environmental elements should not omit the importance of connecting time with each subsequent client.
- Clients should perceive interactions as consistent with each visit to foster trust and familiarity.
Memorable Salon Experience
- The five senses that enhance a client's salon experience: sight, sound, smell, touch, and taste.
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Description
Test your knowledge of the four service essentials: connect, consult, create, and complete. This quiz includes key terms and concepts related to providing excellent service, focusing on how to effectively engage with clients. Prepare to enhance your understanding of customer interactions and service strategies.
