Conflict Resolution Strategies Quiz

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In which situation is the Competing conflict-handling mode most appropriate?

In an emergency (correct)

On important and vital issues

When collaboration or competition is unsuccessful

To let people cool down

When is the Collaborating conflict-handling mode suitable?

To minimize the loss

When your objective is to learn (correct)

In an emergency

When issues are more important to others than to you

What is an appropriate situation for using the Avoiding conflict-handling mode?

When available information is not enough to take an immediate decision (correct)

In an emergency

On important and vital issues

To dominate

When is the Compromising conflict-handling mode most suitable?

When competing with an opponent with equal power Signup and view all the answers

What is an appropriate situation for using the Accommodating conflict-handling mode?

Against people who take undeserved advantage Signup and view all the answers

Which conflict resolution mode is suitable when harmony and stability are important?

Accommodating (Lose-Win) Signup and view all the answers

What are examples of other strategies for conflict resolution mentioned in the text?

Negotiation, Mediation, Bargaining Signup and view all the answers

What is the conclusion drawn about conflicts in the workplace?

Conflicts are unavoidable due to the mixture of employees with different personalities Signup and view all the answers

What is the hallmark of an effective leader according to the text?

Recognizing conflict, understanding its nature, and bringing swift and just resolution Signup and view all the answers

What is the suggested approach towards conflict for effective leaders and managers?

Embrace conflict and consider it a part of the job Signup and view all the answers

What is the ultimate aim of conflict resolution within organizations?

Collaboration and a collective commitment towards new courses of action Signup and view all the answers

What percentage of conflicts is attributed to wrong tone of voice?

90% Signup and view all the answers

What is the Thomas-Kilmann Model related to?

Conflict resolution Signup and view all the answers

Why is some degree of conflict management and resolution required within organizations?

To prevent the organization from going into a 'death spiral' Signup and view all the answers

What are the two major dimensions around which conflict-handling styles revolve?

Concern for others and assertiveness Signup and view all the answers

What is the percentage of conflicts attributed to difference in opinion according to the text?

10% Signup and view all the answers

What is the consequence of a 'death spiral' within an organization according to the text?

Atmosphere of secrecy, blame, disrespect, and breakdown of communication Signup and view all the answers

What is the aim of resolving a conflict according to the text?

Psychological turn around resulting in saving the organization from a 'death spiral' Signup and view all the answers

What is the percentage of conflicts attributed to wrong tone of voice according to Vea Mariz?

90% Signup and view all the answers

What is the percentage of conflicts that cannot be fully resolved within organizations?

Not specified in the text Signup and view all the answers

Conflict Resolution Strategies Quiz

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Questions and Answers

In which situation is the Competing conflict-handling mode most appropriate?

When is the Collaborating conflict-handling mode suitable?

What is an appropriate situation for using the Avoiding conflict-handling mode?

When is the Compromising conflict-handling mode most suitable?

What is an appropriate situation for using the Accommodating conflict-handling mode?

Which conflict resolution mode is suitable when harmony and stability are important?

What are examples of other strategies for conflict resolution mentioned in the text?

What is the conclusion drawn about conflicts in the workplace?

What is the hallmark of an effective leader according to the text?

What is the suggested approach towards conflict for effective leaders and managers?

What is the ultimate aim of conflict resolution within organizations?

What percentage of conflicts is attributed to wrong tone of voice?

What is the Thomas-Kilmann Model related to?

Why is some degree of conflict management and resolution required within organizations?

What are the two major dimensions around which conflict-handling styles revolve?

What is the percentage of conflicts attributed to difference in opinion according to the text?

What is the consequence of a 'death spiral' within an organization according to the text?

What is the aim of resolving a conflict according to the text?

What is the percentage of conflicts attributed to wrong tone of voice according to Vea Mariz?

What is the percentage of conflicts that cannot be fully resolved within organizations?

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