20 Questions
In which situation is the Competing conflict-handling mode most appropriate?
In an emergency
When is the Collaborating conflict-handling mode suitable?
When your objective is to learn
What is an appropriate situation for using the Avoiding conflict-handling mode?
When available information is not enough to take an immediate decision
When is the Compromising conflict-handling mode most suitable?
When competing with an opponent with equal power
What is an appropriate situation for using the Accommodating conflict-handling mode?
Against people who take undeserved advantage
Which conflict resolution mode is suitable when harmony and stability are important?
Accommodating (Lose-Win)
What are examples of other strategies for conflict resolution mentioned in the text?
Negotiation, Mediation, Bargaining
What is the conclusion drawn about conflicts in the workplace?
Conflicts are unavoidable due to the mixture of employees with different personalities
What is the hallmark of an effective leader according to the text?
Recognizing conflict, understanding its nature, and bringing swift and just resolution
What is the suggested approach towards conflict for effective leaders and managers?
Embrace conflict and consider it a part of the job
What is the ultimate aim of conflict resolution within organizations?
Collaboration and a collective commitment towards new courses of action
What percentage of conflicts is attributed to wrong tone of voice?
90%
What is the Thomas-Kilmann Model related to?
Conflict resolution
Why is some degree of conflict management and resolution required within organizations?
To prevent the organization from going into a 'death spiral'
What are the two major dimensions around which conflict-handling styles revolve?
Concern for others and assertiveness
What is the percentage of conflicts attributed to difference in opinion according to the text?
10%
What is the consequence of a 'death spiral' within an organization according to the text?
Atmosphere of secrecy, blame, disrespect, and breakdown of communication
What is the aim of resolving a conflict according to the text?
Psychological turn around resulting in saving the organization from a 'death spiral'
What is the percentage of conflicts attributed to wrong tone of voice according to Vea Mariz?
90%
What is the percentage of conflicts that cannot be fully resolved within organizations?
Not specified in the text
Test your knowledge of conflict resolution strategies and the Thomas-Kilmann Model with this quiz. Explore the complexities of workplace conflicts and learn how to effectively manage them within organizations.
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