Podcast
Questions and Answers
Recognizing a disagreement is the primary way to encourage conflict in an organization.
Recognizing a disagreement is the primary way to encourage conflict in an organization.
False
Apparent conflicts due to different language are rare in organizations.
Apparent conflicts due to different language are rare in organizations.
False
The most effective way to resolve conflicts is to avoid discussing them directly.
The most effective way to resolve conflicts is to avoid discussing them directly.
False
Individualist cultures see people as deeply embedded in social situations.
Individualist cultures see people as deeply embedded in social situations.
Signup and view all the answers
Conflict can never be beneficial in an organization.
Conflict can never be beneficial in an organization.
Signup and view all the answers
Differences across countries in conflict resolution strategies are never based on cultural tendencies.
Differences across countries in conflict resolution strategies are never based on cultural tendencies.
Signup and view all the answers
People who have power always admit to having it.
People who have power always admit to having it.
Signup and view all the answers
Power and politics are irrelevant in understanding organizational behavior.
Power and politics are irrelevant in understanding organizational behavior.
Signup and view all the answers
Power is always bad and corrupts absolutely.
Power is always bad and corrupts absolutely.
Signup and view all the answers
Only a few people are secretive about how they acquire power.
Only a few people are secretive about how they acquire power.
Signup and view all the answers
Talking about power and political behavior is a common and comfortable topic for most people.
Talking about power and political behavior is a common and comfortable topic for most people.
Signup and view all the answers
Study Notes
Managing Conflict Effectively
- Recognizing when there is a real disagreement is crucial to minimizing counterproductive conflicts
- Many apparent conflicts arise from people using different language to describe the same issue
- Examples of this include marketing focusing on "distribution problems" and operations focusing on "supply chain management" for the same issue
Resolving Conflicts Successfully
- Groups that resolve conflicts successfully discuss differences of opinion openly
- They are prepared to manage conflict when it arises
- Open discussion helps develop a shared understanding of the problems at hand
- It also enables groups to work toward a mutually acceptable solution
Conflict Resolution Strategies Across Cultures
- Conflict resolution strategies differ across countries
- These differences may be based on collectivistic tendencies and motives
- Collectivist cultures view people as deeply embedded in social situations
- Individualist cultures, on the other hand, view people as autonomous
Power and Politics
- Power and politics are often avoided topics in research and practice, with people finding it easier to discuss sex or money.
- Those who have power tend to deny it, while those who seek it try not to appear to be doing so, and those who are skilled at acquiring power keep their methods secret.
- Power and political behavior are natural processes that occur in any group or organization.
- Understanding how power is acquired and exercised is crucial to understanding organizational behavior.
- The common phrase "Power corrupts, and absolute power corrupts absolutely" suggests that power can lead to corruption, but power is not inherently bad.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Learn how to recognize and resolve conflicts effectively in groups, including how to discuss differences of opinion openly and overcome language barriers.
