Conflict Resolution Skills Quiz

Questioning, listening, finding mutual goals, reaching agreement, confirmation and ongoing support, and opening verbal communication to resolve the conflict.

The steps are identifying the situation that triggered the emotion, recognizing the unhelpful self-talk about that emotion, and replacing it with helpful self-talk to change the perspective.

Self-talk is the chatter that goes on constantly in our minds. It is what you tell yourself about what is happening around you. It impacts our emotions by influencing how we perceive and react to situations.

<p>Unhelpful self-talk can lead to negative perceptions of others' actions and create a barrier to effective communication and understanding.</p> Signup and view all the answers

<p>Conflict is often viewed as negative due to the difficulties it presents and the common perception that it disrupts harmony and productivity in the workplace.</p> Signup and view all the answers