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Questions and Answers
What is the primary role of a mediator in a community association?
What is the primary role of a mediator in a community association?
What is the outcome of an arbitration decision in a community association?
What is the outcome of an arbitration decision in a community association?
Why is it important for a community association to educate residents about community rules?
Why is it important for a community association to educate residents about community rules?
What should a community association do to minimize rules violations?
What should a community association do to minimize rules violations?
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What is an advantage of using alternative dispute resolution processes in a community association?
What is an advantage of using alternative dispute resolution processes in a community association?
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What should a community association do when a rules violation is identified?
What should a community association do when a rules violation is identified?
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What is the purpose of a dispute resolution policy in a community association?
What is the purpose of a dispute resolution policy in a community association?
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Why is consistency important when enforcing community rules?
Why is consistency important when enforcing community rules?
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What is the primary reason boards of directors enforce CC&Rs?
What is the primary reason boards of directors enforce CC&Rs?
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What should a board of directors do before sending a formal letter to a resident regarding a rules violation?
What should a board of directors do before sending a formal letter to a resident regarding a rules violation?
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What is the purpose of sending a friendly letter to a resident after a casual conversation?
What is the purpose of sending a friendly letter to a resident after a casual conversation?
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What should a second letter to a resident include?
What should a second letter to a resident include?
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Why do some residents not recognize the authority of community associations?
Why do some residents not recognize the authority of community associations?
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What is the recommended approach to resolving conflicts between residents and the association?
What is the recommended approach to resolving conflicts between residents and the association?
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What is the purpose of explaining the importance of observing rules in a letter to a resident?
What is the purpose of explaining the importance of observing rules in a letter to a resident?
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What may happen if a resident fails to correct a rules violation by the specified date?
What may happen if a resident fails to correct a rules violation by the specified date?
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What is the primary function of the board of directors according to Policy Governance?
What is the primary function of the board of directors according to Policy Governance?
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What is the purpose of a book of governance?
What is the purpose of a book of governance?
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What is the role of the manager in Policy Governance?
What is the role of the manager in Policy Governance?
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What is the primary responsibility of the board in Policy Governance?
What is the primary responsibility of the board in Policy Governance?
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What should be included in a vision statement?
What should be included in a vision statement?
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What is the relationship between the board and the ownership or membership in Policy Governance?
What is the relationship between the board and the ownership or membership in Policy Governance?
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What is the classic vision of a community association?
What is the classic vision of a community association?
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What is the association's mission according to Policy Governance?
What is the association's mission according to Policy Governance?
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Study Notes
Conflict Resolution in Community Associations
- Community associations face the challenge of resolving conflicts between residents and the association, which can arise from residents not recognizing the authority of the association's governing documents.
- Boards of directors have an obligation to enforce the CC&Rs (covenants, conditions, and restrictions) to maintain the community's appearance and value, and ensure a high standard of livability for all residents.
Steps to Resolve Conflict
- Start with a casual conversation to gauge the resident's attitude and offer help.
- Send a friendly letter reminding the resident of the conversation and the rule that has been violated.
- Send a second letter, being business-like and firm, citing the specific section of the CC&Rs that has been violated, and granting a reasonable amount of time to correct the problem.
- Use mediation, where a neutral mediator facilitates negotiation between the association and resident to reach a mutually acceptable solution.
- Use arbitration, where a neutral arbitrator hears both sides and renders a decision based on evidence and testimony, which is legally binding.
Minimizing Rules Violations
- Educate residents about the rules, their importance, and how compliance maintains property values.
- Enforce rules consistently and even-handedly.
- Intervene as early as possible to prevent violations from becoming serious.
- Modify governing documents to confirm the association's commitment to alternative dispute resolution.
- Establish a policy outlining how the association will resolve conflicts, including timelines, hearing procedures, and hearing panel composition.
Policy Governance
- Policy Governance is a system where the board has a moral obligation to the ownership or membership.
- The board's role is to set policy, while the manager's role is to carry it out.
- Ends prescribe benefits for specific people at a certain cost.
- Executive Limitations describe the prudence and ethics boundaries for staff acts.
- Board-Staff Linkage describes the delegation and accountability linkage through the CEO.
- Governance Process clarifies the board's own job and rules, including its connection to ownership.
Book of Governance
- A book of governance establishes the board as a legislative body and the manager as the executive.
- The book should contain a vision statement, the association's mission, and all policies.
- The vision statement captures the community association's meaning, direction, and values.
- The association's mission is to fulfill the vision, which is to protect, maintain, and enhance the value of the property.
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Description
Resolving conflicts between residents and community associations, enforcing governing documents and maintaining community standards. Learn how to handle disputes and ensure a harmonious living environment.