10 Questions
Which of the following is the best approach for managing conflict?
Proactively aligning the goals of stakeholders
What is the definition of conflict?
A process that begins when one party perceives that the other is about to frustrate some concern
What is the purpose of creating a stakeholder register?
To maintain key information about stakeholders
What is the purpose of creating a stakeholder issue log?
To catalog issues related to stakeholders
What are the skills required to resolve most conflicts?
Negotiation skills
True or false: Conflict occurs when a group pursues goals different from other groups.
True
True or false: Negotiation is the process that begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his or hers.
True
True or false: The best approach for managing conflict is to proactively align the goals of the various stakeholders with the purpose of the project.
True
True or false: The stakeholder register is created to maintain key information about stakeholders, including their requirements and expectations.
True
True or false: The stakeholder issue log is created to catalog and list the issues related to stakeholders.
True
Study Notes
Conflict Management
- Conflict is defined as a situation in which two or more parties pursue goals that are mutually incompatible
- The best approach for managing conflict is to proactively align the goals of the various stakeholders with the purpose of the project
- Conflict can occur when a group pursues goals different from other groups
Stakeholder Management
- The stakeholder register is created to maintain key information about stakeholders, including their requirements and expectations
- The stakeholder issue log is created to catalog and list the issues related to stakeholders
Conflict Resolution Skills
- Effective conflict resolution requires skills such as negotiation
- Negotiation is the process that begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his or hers
Test your knowledge on conflict management and negotiation with this quiz. Explore the process of conflict resolution and learn strategies to effectively negotiate and resolve conflicts in various settings. Gain a deeper understanding of goal conflicts and explore different approaches to negotiation. Put your skills to the test and enhance your conflict management abilities.
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