Podcast
Questions and Answers
Which of the following is the best approach for managing conflict?
Which of the following is the best approach for managing conflict?
- Reacting to conflict when it arises
- Proactively aligning the goals of stakeholders (correct)
- Ignoring the concerns of stakeholders
- Avoiding conflict altogether
What is the definition of conflict?
What is the definition of conflict?
- A process that begins when one party perceives that the other is not interested in the project
- A process that begins when one party perceives that the other has frustrated some concern
- A process that begins when one party perceives that the other is not meeting their expectations
- A process that begins when one party perceives that the other is about to frustrate some concern (correct)
What is the purpose of creating a stakeholder register?
What is the purpose of creating a stakeholder register?
- To document conflicts with stakeholders
- To track the progress of stakeholders
- To identify potential stakeholders
- To maintain key information about stakeholders (correct)
What is the purpose of creating a stakeholder issue log?
What is the purpose of creating a stakeholder issue log?
What are the skills required to resolve most conflicts?
What are the skills required to resolve most conflicts?
True or false: Conflict occurs when a group pursues goals different from other groups.
True or false: Conflict occurs when a group pursues goals different from other groups.
True or false: Negotiation is the process that begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his or hers.
True or false: Negotiation is the process that begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his or hers.
True or false: The best approach for managing conflict is to proactively align the goals of the various stakeholders with the purpose of the project.
True or false: The best approach for managing conflict is to proactively align the goals of the various stakeholders with the purpose of the project.
True or false: The stakeholder register is created to maintain key information about stakeholders, including their requirements and expectations.
True or false: The stakeholder register is created to maintain key information about stakeholders, including their requirements and expectations.
True or false: The stakeholder issue log is created to catalog and list the issues related to stakeholders.
True or false: The stakeholder issue log is created to catalog and list the issues related to stakeholders.
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Study Notes
Conflict Management
- Conflict is defined as a situation in which two or more parties pursue goals that are mutually incompatible
- The best approach for managing conflict is to proactively align the goals of the various stakeholders with the purpose of the project
- Conflict can occur when a group pursues goals different from other groups
Stakeholder Management
- The stakeholder register is created to maintain key information about stakeholders, including their requirements and expectations
- The stakeholder issue log is created to catalog and list the issues related to stakeholders
Conflict Resolution Skills
- Effective conflict resolution requires skills such as negotiation
- Negotiation is the process that begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his or hers
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