Podcast
Questions and Answers
Which of the following is the best approach for managing conflict?
Which of the following is the best approach for managing conflict?
- Reacting to conflict when it arises
- Proactively aligning the goals of stakeholders (correct)
- Ignoring the concerns of stakeholders
- Avoiding conflict altogether
What is the definition of conflict?
What is the definition of conflict?
- A process that begins when one party perceives that the other is not interested in the project
- A process that begins when one party perceives that the other has frustrated some concern
- A process that begins when one party perceives that the other is not meeting their expectations
- A process that begins when one party perceives that the other is about to frustrate some concern (correct)
What is the purpose of creating a stakeholder register?
What is the purpose of creating a stakeholder register?
- To document conflicts with stakeholders
- To track the progress of stakeholders
- To identify potential stakeholders
- To maintain key information about stakeholders (correct)
What is the purpose of creating a stakeholder issue log?
What is the purpose of creating a stakeholder issue log?
What are the skills required to resolve most conflicts?
What are the skills required to resolve most conflicts?
True or false: Conflict occurs when a group pursues goals different from other groups.
True or false: Conflict occurs when a group pursues goals different from other groups.
True or false: Negotiation is the process that begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his or hers.
True or false: Negotiation is the process that begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his or hers.
True or false: The best approach for managing conflict is to proactively align the goals of the various stakeholders with the purpose of the project.
True or false: The best approach for managing conflict is to proactively align the goals of the various stakeholders with the purpose of the project.
True or false: The stakeholder register is created to maintain key information about stakeholders, including their requirements and expectations.
True or false: The stakeholder register is created to maintain key information about stakeholders, including their requirements and expectations.
True or false: The stakeholder issue log is created to catalog and list the issues related to stakeholders.
True or false: The stakeholder issue log is created to catalog and list the issues related to stakeholders.
Study Notes
Conflict Management
- Conflict is defined as a situation in which two or more parties pursue goals that are mutually incompatible
- The best approach for managing conflict is to proactively align the goals of the various stakeholders with the purpose of the project
- Conflict can occur when a group pursues goals different from other groups
Stakeholder Management
- The stakeholder register is created to maintain key information about stakeholders, including their requirements and expectations
- The stakeholder issue log is created to catalog and list the issues related to stakeholders
Conflict Resolution Skills
- Effective conflict resolution requires skills such as negotiation
- Negotiation is the process that begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his or hers
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on conflict management and negotiation with this quiz. Explore the process of conflict resolution and learn strategies to effectively negotiate and resolve conflicts in various settings. Gain a deeper understanding of goal conflicts and explore different approaches to negotiation. Put your skills to the test and enhance your conflict management abilities.
