Confirming a Letter: Vocabulary

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Questions and Answers

What does 'to be in touch with' mean in the context of confirming a letter?

  • To physically touch someone
  • To avoid all contact with someone
  • To communicate or correspond with someone (correct)
  • To completely ignore someone

What does 'purchase information' typically include?

  • Only the customer's name and address
  • The buyer's social security number
  • List of purchased items and total order cost (correct)
  • The seller's bank account details

If an item is 'out of stock', what does this mean for a customer's order?

  • The item will be delivered much faster than the normal
  • The item is currently not available for purchase (correct)
  • The item is immediately available for shipping
  • The item is on sale at a discounted price

What is the meaning of 'to issue an invoice'?

<p>To provide a detailed bill for the purchase (C)</p> Signup and view all the answers

What does it mean to 'apply a discount' to an order?

<p>To reduce the total cost of the order (B)</p> Signup and view all the answers

To 'be in touch with' someone means to avoid all communication with them.

<p>False (B)</p> Signup and view all the answers

'Purchase information' includes details of the items bought and the full price.

<p>True (A)</p> Signup and view all the answers

'Accurate' information contains errors and mistakes.

<p>False (B)</p> Signup and view all the answers

To 'process an order' means to take the necessary steps to fulfill the order.

<p>True (A)</p> Signup and view all the answers

To 'issue an invoice' means to cancel the customer's order.

<p>False (B)</p> Signup and view all the answers

I was ______ with this customer concerning her order.

<p>in touch</p> Signup and view all the answers

The ______ includes the list of the purchased items and the total sum of the order.

<p>purchase information</p> Signup and view all the answers

Please make sure all the information is ______.

<p>accurate</p> Signup and view all the answers

The ______ of your order is $1,052.

<p>total cost</p> Signup and view all the answers

We will ______ as soon as the order is confirmed.

<p>issue an invoice</p> Signup and view all the answers

Match the phrases related to confirming an order with their correct meanings:

<p>To be in touch with = To communicate or maintain contact with someone. Purchase information = Details including items bought and total price. Accurate = Free from errors; correct. To alter = To modify or change.</p> Signup and view all the answers

Match the phrases related to costs and availability with their descriptions:

<p>Total cost = The full price of all items in an order. To be in stock = Items are currently available for immediate purchase. To be out of stock = Items are not currently available for purchase. To apply a discount = To deduct a certain percentage or amount from the original price.</p> Signup and view all the answers

Match the actions related to order processing with their descriptions:

<p>Confirming an order = Verifying and agreeing to the details of a placed order. To process an order = To take the necessary steps to fulfill a customer’s order. To issue an invoice = To provide a detailed bill for goods or services. Updating purchase information = Changing/correcting customer order details.</p> Signup and view all the answers

Match the following phrases with their corresponding actions concerning confirmation:

<p>Confirming an order = Verify and finalize order details with the customer. Purchase information = Communicate specific details of items bought and total cost. Applying a discount = Reduce the total cost of an order by a specified percentage. Issuing an invoice = Sending a formal request for payment.</p> Signup and view all the answers

Match the following phrases with explanations about managing potential problems:

<p>To be out of stock = Communicate the unavailability of an item; offer alternatives if available. To alter = Inform the customer of needed changes to the order or timeline. Accurate = Double-check all details for correctness. To be in touch with = Maintain ongoing communication with the customer regarding clarifications.</p> Signup and view all the answers

Match the phrases related to confirming an order with their meanings:

<p>To be in touch with = To communicate or keep contact with someone. Purchase information = Details including items bought and total price. Accurate = Correct and without errors. To alter = To change or modify something.</p> Signup and view all the answers

Match the terms with their definitions in the context of order confirmation:

<p>Total cost = The final amount due for an order, including all charges. To be in stock = Available for immediate purchase and shipment. To be out of stock = Not currently available for purchase. To apply a discount = To reduce the price of an order by a certain percentage or amount.</p> Signup and view all the answers

Match the terms with their actions during order confirmation:

<p>To process an order = To take the necessary steps to fulfill an order. To issue an invoice = To provide a detailed bill for the order's cost. To confirm an order = To verify and acknowledge receipt of an order. Straightaway = Immediately or without delay</p> Signup and view all the answers

Match the following actions with their corresponding impact on a customer's order:

<p>Applying a discount = Reduces the total amount the customer owes. Altering an order = Modifies the specifics of what the customer requested. Confirming an order = Assures the customer that their request has been received and is being processed. Inaccurate information = Could lead to an incorrect order being shipped.</p> Signup and view all the answers

Match the steps to the appropriate stage in confirming an order:

<p>Checking if items are in stock = Verify product availability before processing. Applying a discount = Adjust the total cost to reflect promotion. issuing an invoice = Provide a bill for transparency. Staying in touch with the customer = Offer updates and resolve concerns.</p> Signup and view all the answers

Flashcards

to be in touch with (v.)

To communicate or maintain contact with someone.

purchase information (n.)

Details regarding what was bought, including items and total price.

accurate (adj.)

Free from mistakes; correct in all details.

to alter (v.)

Change or modify something.

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total cost (n.)

The complete cost, including all charges.

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to be in stock (v.)

Currently available for immediate sale or shipment.

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to be out of stock (v.)

Not currently available for immediate sale or shipment.

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to apply a discount (to) (v.)

To give or provide a reduction in the usual price.

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to process an order (v.)

To take the necessary steps to fulfill an order.

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to issue an invoice (v.)

To create and send a bill for payment.

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Confirming an order

Confirming the details and specifics of a customer's order ensuring accuracy and completeness.

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Study Notes

  • Vocabulary includes: to be in touch with, purchase information, accurate, to alter, total cost, to be in stock, to be out of stock, to apply a discount, to process an order, to issue an invoice.
  • Confirming a letter quiz focuses on vocabulary related to order confirmations.
  • "To be in touch with" means to communicate with someone, like a customer regarding their order.
  • An example of usage is, "I was in touch with this customer concerning her order."
  • "Purchase information" includes details such as the list of items bought and the total order amount.
  • "Accurate" means ensuring all information is correct.
  • An example of usage is, "Please make sure all the information is accurate."
  • "To alter" means to change something, such as plans.
  • An example of usage is, "We’ve had to alter some of our plans."
  • "Total cost" refers to the overall price of an order, for example, $1,052.
  • "To be in stock" means items are currently available.
  • An example of usage is, "Fortunately, all the items are currently in stock."
  • "To be out of stock" means items are currently unavailable.
  • An example of usage is, "Unfortunately, some of the items are currently out of stock."
  • "To apply a discount" means to reduce the price, such as applying a 7% discount to an order.
  • An example of usage is, "We will apply a 7% discount to your order."
  • "To process an order" means to handle and prepare the order immediately.
  • An example of usage is, "We will process your order straightaway."
  • "To issue an invoice" means to provide a bill once the order is confirmed.
  • An example of usage is, "We will issue an invoice as soon as the order is confirmed."
  • Focus is placed on confirming a letter quiz using specific vocabulary.
  • The quiz will test the appropriate word usage in fill-in-the-blank exercises related to confirming an order.
  • The study method involves word matching with meanings.

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