Podcast
Questions and Answers
Match the following IT management terms with their definitions:
Match the following IT management terms with their definitions:
Configuration Management = Identifies and defines configuration item (CI) in a system Configuration Item = Fundamental component of IT infrastructure Configuration Management Database (CMDB) = Contains the details of all Cls with important relationship among them Incident Management = An incident is an event or a problem which causes or may cause interruption or reduction of service
Match the following IT management processes with their advantages:
Match the following IT management processes with their advantages:
Configuration Management = Managing IT components and services. Efficient problem solving. Improved security Incident Management = Decrease in downtime of the user. Reduced business impact. Improved quality of service Problem Management = It ensures that all possible problems and known errors affecting the IT infrastructure are identified and recorded properly
Match the following types of Problem Management with their definitions:
Match the following types of Problem Management with their definitions:
Presumptive Cause = A type of Problem Management that involves identifying a potential cause of a problem Contributing Cause = A type of Problem Management that involves identifying a cause that contributes to a problem Root Cause = A type of Problem Management that involves identifying the underlying cause of a problem Configuration Manager = Responsible for managing the activities of the congregation management process
Match the following IT management terms with their associated costs:
Match the following IT management terms with their associated costs:
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Match the following IT management roles with their responsibilities:
Match the following IT management roles with their responsibilities:
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