AOP 411-412 Computer Systems Policies and language incentives

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Questions and Answers

What should you do if your system password is locked due to multiple incorrect entries?

Call the IT Service Desk after 30 minutes (correct)

Wait 10 minutes and try again

Leave a voicemail for the Training Chief

Submit a help ticket online

Which password requires you to contact the EMS Division for a reset?

Target Solutions password

System password

ESO password (correct)

Webmail/Email password

When can you reset FIREHOUSE passwords?

After hours via email

Only during business hours (correct)

Never, they cannot be reset

Anytime through the website

If your Target Solutions password needs resetting, whom should you contact?

Training Chief Signup and view all the answers

What action is required if a system password expires?

Notify the IT Service Desk Signup and view all the answers

What level of listening comprehension is necessary to understand short, learned utterances?

Understanding supported by strong contextual cues Signup and view all the answers

What is a key characteristic of speaking/signing proficiency at a basic level?

Dependence on learned utterances with occasional expansions Signup and view all the answers

Which of the following accurately describes the kind of utterances a listener must comprehend?

High-frequency phrases, some of which may need repetition Signup and view all the answers

What is one requirement for effective comprehension of signs or utterances?

Understanding may require adjustments in delivery speed Signup and view all the answers

What feature is essential for individuals communicating at a basic level?

Heavy reliance on learned phrases and occasional improvisation Signup and view all the answers

Which of the following passwords must be reset by notifying the EMS Division?

ESO Passwords Signup and view all the answers

What action should be taken if a system password is entered to many times and locks?

Wait for approximately 30 minutes for it to unlock Signup and view all the answers

What is the main focus of the training required for understanding signs and utterances?

Comprehension of context in communication Signup and view all the answers

Which password resets require a voicemail after city business hours?

System passwords( system, windows, callback, and webmail/email Signup and view all the answers

Who handles the reset of target Solutions Passwords?

The Training Chief Signup and view all the answers

What is advised if assistance is needed with computer systems or software?

Notify the Service Desk during business hours or leave a voicemail after hours Signup and view all the answers

What is the status of privacy regarding information stored on departmental systems?

There is no expectation of privacy for anything stored. Signup and view all the answers

Which of the following actions must be reported through the chain of command?

Observation of illegal system usage. Signup and view all the answers

What is a requirement for the use of the Internet on departmental equipment?

Obeying copyright laws and software licenses is mandatory. Signup and view all the answers

How should electronic messages be treated according to departmental guidelines?

They should be treated like formal letters or memos. Signup and view all the answers

What happens if a user deletes an electronic communication on departmental equipment?

USER deletion does not actually erase all copies. Signup and view all the answers

What are the potential consequences of accessing pornography using departmental equipment?

It may be treated as a violation of sexual harassment policies. Signup and view all the answers

What is the policy regarding the use of departmental equipment for personal Internet accounts?

Approval from management is required. Signup and view all the answers

What should a user do if they accidentally access gaming or pornography sites?

Report it to a supervisor immediately. Signup and view all the answers

What is the primary focus of vocabulary for qualified individuals?

Basic objects, places, and most common kinship terms Signup and view all the answers

How often must a member recertify for the language incentive?

Every two years Signup and view all the answers

What is the initial step for a member seeking the language incentive certification?

Notify the Administrative Chief Signup and view all the answers

What kind of errors are common in language proficiency for the members?

Frequent pronunciation errors influenced by their first language Signup and view all the answers

What describes the communication process for qualifying for the language incentive?

Consists of scenarios based on normal firefighter duties Signup and view all the answers

A member who desires to certify for the language incentive shall notify the ______ chief who shall make arrangements for certification

Administrative Signup and view all the answers

Study Notes

Approval Process

Fire Chief approval required for project plans, including a detailed task list with assigned target dates.
Minimum project tasks involve database definition and development, program announcements, practice database installations, user training, project implementation announcements, and actual implementation.

Password Management

System passwords can be reset by calling IT Service Desk at 918-596-7070; voicemail left after hours.
Incorrectly entered system passwords unlock after approximately 30 minutes; expired passwords need Service Desk action.
Solutions passwords reset by Training Chief during business hours, while OUSE passwords reset via EMS Division (918-596-1747).
JUST passwords reset during business hours through the Service Desk.

Computer Systems Policies

No expectation of privacy for anything sent, accessed, or stored on departmental systems.
Illegal or questionable use must be reported through the chain of command.

E-mail Policy

Electronic messages on department equipment must adhere to departmental regulations and standards.
Communication is subject to review and oversight by department supervisors.
User deletions do not erase all copies of electronic messages; illegal messages must be reported.

Internet Policy

Internet access is for duty completion, not personal use, subject to departmental scrutiny.
Compliance with copyright and software licenses is mandatory.
Online gaming and viewing/transmitting pornography is prohibited; accidental access should be reported to avoid disciplinary action.

Service Desk Functions

Service Desk is available for password resets; voicemails can be left after hours.
Contact information for specific password resets: Training Chief for Target Solutions, EMS Division for ESO passwords, and Service Desk for FIREHOUSE passwords.

Language Proficiency Requirements

Listening

Must understand short learned utterances and sentence-length signs; context aids comprehension.
Able to comprehend words/phrases from simple commands and statements; may require repetition or slowed speech.

Speaking/Signing

Ability to communicate using learned utterances, with occasional expansion for clarity; can ask questions or make statements.

Language Incentive Process

Certification involves communication scenarios based on firefighter duties; recertification is required every two years.
Members desiring certification must notify the Administrative Chief for arrangements.

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Description

Test your understanding of essential computer systems policies and procedures including approval processes, password management, and privacy expectations within the department. This quiz covers key operational details necessary for compliance and security.