Chapter 18

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Questions and Answers

What is the primary goal of competitive advantage?

  • To increase market share regardless of quality
  • To offer consumers greater value (correct)
  • To eliminate all competitors
  • To lower prices than competitors

Competitor analysis only involves evaluating current competitors in the market.

False (B)

What term describes the tendency of companies to overlook potential future competitors?

competitor myopia

Companies define their competitors at a narrow level as those offering similar products and services at similar __________.

<p>prices</p> Signup and view all the answers

Match the following companies with their competitive focus:

<p>Pepsi = Soft drink brands Kodak = Digital camera makers Bottled water companies = Thirst-quenching Energy drink brands = Satisfying customer needs</p> Signup and view all the answers

Which aspect is NOT typically assessed during competitor analysis?

<p>Competitors' marketing budgets (B)</p> Signup and view all the answers

When identifying competitors, a company should consider those that satisfy the same customer need.

<p>True (A)</p> Signup and view all the answers

What is one common mistake companies make regarding their competitors?

<p>Ignoring latent competitors</p> Signup and view all the answers

Which objective is likely to be prioritized by a company pursuing low-cost leadership?

<p>Cost-reducing manufacturing breakthroughs (B)</p> Signup and view all the answers

Strategic groups consist of companies that follow significantly different strategies.

<p>False (B)</p> Signup and view all the answers

What is benchmarking?

<p>Comparing the company's products and processes to those of competitors to identify best practices.</p> Signup and view all the answers

A group of firms in an industry following the same or a similar strategy is known as a __________.

<p>strategic group</p> Signup and view all the answers

Match the objectives to their descriptions:

<p>Current profitability = Focus on immediate financial returns Market share growth = Increase in sales compared to competitors Cash flow = Liquidity management for operations Technological leadership = Innovation and advancements in technology</p> Signup and view all the answers

Which of the following sources is commonly used to learn about competitors' strengths and weaknesses?

<p>Secondary data (D)</p> Signup and view all the answers

Estimating competitors' reactions does not depend on understanding their internal culture.

<p>False (B)</p> Signup and view all the answers

What is one way companies assess their competitors' strategies?

<p>By studying the details of each competitor's product quality, pricing policy, and marketing strategies.</p> Signup and view all the answers

What type of marketing is most commonly used by start-ups and small businesses?

<p>Entrepreneurial Marketing (D)</p> Signup and view all the answers

Clear strategies include overall cost leadership, differentiation, and market segmentation only.

<p>False (B)</p> Signup and view all the answers

What is the primary goal of intrapreneurial marketing?

<p>To regain creativity and innovation within large companies.</p> Signup and view all the answers

Companies that pursue a __________ strategy typically aim to offer highly differentiated products.

<p>differentiation</p> Signup and view all the answers

Match the following companies with their competitive strategy focus:

<p>Carrefour = Overall cost leadership Bose = Focus Mercedes = Differentiation Tesco = Middle-of-the-road</p> Signup and view all the answers

Which company is an example of overall cost leadership?

<p>Aldi (B)</p> Signup and view all the answers

Middle-of-the-roaders typically do the best among competitive strategies.

<p>False (B)</p> Signup and view all the answers

Give one example of a company that has used intrapreneurial marketing.

<p>Glasses Direct</p> Signup and view all the answers

Which of the following strategies can market leaders use to expand their market?

<p>Develop new users (A)</p> Signup and view all the answers

Market leaders should fix their weaknesses to protect their position.

<p>True (A)</p> Signup and view all the answers

What is the primary goal of a market challenger?

<p>Increase market share</p> Signup and view all the answers

Market leaders can encourage more usage of their products by running ads containing new ______.

<p>recipes</p> Signup and view all the answers

What is a potential risk for market challengers when attacking the market leader?

<p>High-risk but potentially high-gain strategy (B)</p> Signup and view all the answers

Market challengers should ignore the successes of market leaders.

<p>False (B)</p> Signup and view all the answers

Name one method a market leader can use to protect its market share.

<p>Continuous innovation</p> Signup and view all the answers

Match the following terms with their definitions:

<p>Market leader = The firm with the largest market share Market challenger = A firm trying to increase its market share by competing with the leader Market follower = A firm that does not aggressively compete with the market leader Second-mover advantage = An advantage gained by observing and improving upon a competitor's success</p> Signup and view all the answers

Which value discipline focuses on providing superior value through low pricing and convenience?

<p>Operational excellence (D)</p> Signup and view all the answers

Customer intimacy involves segmenting markets and tailoring products to meet customer needs.

<p>True (A)</p> Signup and view all the answers

Name one company known for its focus on product leadership.

<p>Apple</p> Signup and view all the answers

Companies that excel in both operational excellence and customer intimacy, like FedEx, are considered _____ due to their ability to provide value in multiple disciplines.

<p>rare</p> Signup and view all the answers

Match the following companies with their value discipline:

<p>Ikea = Operational excellence British Airways = Customer intimacy Apple = Product leadership McDonald's = Market leader</p> Signup and view all the answers

What is a common consequence for companies attempting to be good at all value disciplines?

<p>They may end up being best at none (A)</p> Signup and view all the answers

The leading firm in an industry typically benefits the least when total market demand expands.

<p>False (B)</p> Signup and view all the answers

What is the primary focus of companies that practice operational excellence?

<p>Reducing costs and creating an efficient value delivery system.</p> Signup and view all the answers

What is a key strategy for market challengers when targeting competitors?

<p>Choose opponents carefully and attack weaknesses (A)</p> Signup and view all the answers

Market followers typically try to overtake the market leader by launching new products.

<p>False (B)</p> Signup and view all the answers

What primary advantage does a market follower gain from the market leader's experiences?

<p>Learning opportunities</p> Signup and view all the answers

Market nichers target small segments that other firms in the industry __________.

<p>overlook</p> Signup and view all the answers

Match the strategy with its description:

<p>Market Challenger = Targets competitors directly and may launch full-frontal attacks Market Follower = Holds market share without aggressive competition Market Nicher = Serves overlooked small segments with specialized offerings Direct Attack = Attacks a competitor's strengths rather than weaknesses</p> Signup and view all the answers

Why is niching often profitable for small firms?

<p>They know their target customer group exceptionally well (B)</p> Signup and view all the answers

Market challengers benefit from taking on larger competitors in a frontal attack.

<p>False (B)</p> Signup and view all the answers

What is a significant disadvantage that smaller firms may face when competing in the market?

<p>Underfinancing</p> Signup and view all the answers

Flashcards

Competitive Advantage

The advantage a company gains over its rivals by offering consumers greater value.

Competitor Analysis

The process of identifying, analyzing, and understanding competitors' objectives, strategies, strengths, weaknesses, and reactions.

Identifying Competitors

Companies need to analyze not only direct competitors offering similar products, but also those targeting the same customer needs or groups.

Competitor Myopia

Companies must go beyond immediate rivals and consider potential competitors who could disrupt the market in the future.

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Industry Point of View

Companies should analyze competitors from an industry perspective, focusing on those within the same business sector.

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Market Point of View

Companies should analyze competitors from a market perspective, focusing on those that are trying to satisfy the same customer needs.

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Assessing Competitors

Understanding competitors' objectives, strategies, and strengths and weaknesses are key to developing effective strategies.

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Competitor Reactions

Analyzing how competitors will react to your actions is crucial to anticipate their response and adjust your own strategies accordingly.

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Competitor Objectives

Understanding the relative importance a competitor places on different goals.

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Strategic Group

A group of companies in the same industry that follow similar strategies.

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Competitor Assessment

Analyzing the strengths and weaknesses of competitors.

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Benchmarking

Comparing your company's practices with those of competitors or industry leaders to improve.

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Competitor Reaction Estimation

Predicting how competitors will respond to your actions.

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Competitor Philosophy

A competitor's fundamental beliefs and values that guide their decision-making.

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Competitor Strategies

The specific features, customer services, pricing, and distribution methods a competitor uses.

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Competitor Culture

The competitor's internal culture and shared beliefs.

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Entrepreneurial Marketing

A strategy used by startups and small businesses focusing on creativity, flexible strategies, and bold actions to stand out.

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Formulated Marketing

A strategy adopted by growing companies, emphasizing formal strategies, branding, and professional marketing tools like PR and social media.

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Intrapreneurial Marketing

A strategy used by large, mature companies seeking to regain creativity and innovation by encouraging employees to think and act like entrepreneurs.

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Overall Cost Leadership

A competitive strategy where a company focuses on achieving the lowest production and distribution costs, allowing them to price products lower than competitors and capture a larger market share.

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Differentiation

A competitive strategy where a company differentiates its products and marketing efforts to stand out as the best in the industry, aiming to attract customers who prioritize quality and brand.

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Focus

A competitive strategy where a company focuses its efforts on serving a few specific market segments rather than trying to reach everyone.

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Middle-of-the-roaders

Companies that do not pursue a clear competitive strategy and try to be good at everything but end up mediocre.

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Not very good at anything

Companies that try to be good on all strategic counts but end up being not very good at anything.

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Operational Excellence

A company that focuses on delivering the lowest prices and the most convenient experience to its customers.

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Customer Intimacy

A company that deeply understands and caters to the specific needs of its target customers, often offering personalized products or services.

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Product Leadership

A company that consistently innovates and delivers cutting-edge products or services that outpace the competition.

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Expanding Total Demand

Expanding the total market demand.

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Market Leader Strategies

The strategy used by the dominant company (with the largest market share) in an industry.

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Nicher Strategy

A strategy that aims to capture a significant portion of the market share in a specific niche or segment.

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Challenger Strategy

A company aiming to gain market share and challenge the leader's dominance in the industry.

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Follower Strategy

A company that follows the leader's strategy without directly challenging them.

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Expanding the market

Market leaders can expand their reach by finding new customers (new user segments), discovering new ways to use existing products (new uses), and encouraging current customers to use more of their products (more usage).

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Protecting market share

Market leaders can protect their position by addressing weaknesses that could attract competitors, maintaining consistent pricing aligned with perceived value, and proactively innovating to stay ahead.

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Expanding market share

By increasing their market share, companies aim to sell more of their products and possibly increase their profitability. However, it's important to strategize how to achieve this.

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Market challenger

A market challenger is a company that actively strives to increase its market share in an industry, often targeting the leader or other competitors.

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Second-mover advantage

Market challengers have the potential to learn from the successes of the market leader and improve upon their strategies.

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Challenger's objectives

Market challengers can choose to directly attack the market leader for potential market dominance or focus on acquiring a bigger share of the market.

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Market follower

Companies that choose not to challenge the market leader or other competitors and instead follow the industry trends are called market followers.

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Learn from the market leader

Companies can analyze what has made the market leader successful and find ways to improve upon it, often achieving better results than the leader.

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Full-frontal attack

Challengers can choose to directly compete with the market leader, matching their offerings, or target smaller, potentially weaker competitors.

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Indirect attack

Challengers may choose to indirectly compete by targeting weaknesses or gaps in the market leader's coverage, avoiding a direct confrontation.

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Market nicher

Companies that choose to focus on specific segments of the market that others overlook or ignore, often targeting smaller groups with specialized needs.

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Challenging smaller firms

A strategy where challengers target firms of similar size or smaller local and regional firms, potentially underfinanced or lacking strong customer service.

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Choosing the right opponent

A key aspect of a successful market challenger strategy is to carefully choose the right competitor to challenge, ensuring that the objective is achievable.

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Choosing opponents carefully

The strategy involves a careful selection of opponents for a challenging company, emphasizing the importance of a clear objective.

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Specialization in niching

The key principle of niching is to specialize in meeting the needs of a specific customer group, allowing companies to stand out and achieve greater success.

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Study Notes

Competitive Advantage

  • Competitive advantage is the advantage a company has over its competitors.
  • It's achieved by providing greater value to consumers.
  • Competitor analysis is key to gaining competitive advantage.

Competitor Analysis

  • Competitor analysis involves identifying key competitors, assessing their objectives, strategies, strengths, weaknesses, and reaction patterns.
  • It also includes selecting which competitors to attack or avoid.
  • Companies need to consider both direct and indirect competitors.

Identifying Competitors

  • Companies can define competitors by those offering similar products/services to the same customers at similar prices.
  • A wider range of competitors encompasses firms within the same product category/class.
  • Avoid "competitor myopia," where companies only consider their immediate competitors, potentially overlooking more significant threats.

Assessing Competitors

  • Identifying competitors' objectives (profitability, growth, market share, etc.) is crucial.
  • Determine the strategies, strengths, weaknesses, and potential reactions competitors will have.
  • Understanding competitor's motivations is essential for effective strategic planning.

Identifying Competitors' Strategies

  • Strategic groups are firms within an industry following similar strategies.
  • Identifying strategic groups is essential to pinpoint key competitors.

Assessing Competitors' Strengths & Weaknesses

  • Understanding competitors' goals, strategies, and past performances.
  • Utilizing secondary data, personal experience, and word-of-mouth to gather information about competitors.
  • Benchmarking your company's products and processes against competitors' to identify best practices and areas for improvement.

Estimating Competitors' Reactions

  • Competitor's philosophy, internal culture, and beliefs heavily influence their reactions.
  • Anticipating competitors' reactions is essential when analyzing their responses to strategic movements.

Selecting Competitors

  • Businesses must choose which competitors to vigorously fight
  • Evaluating competitors, choosing which ones to compete against strongly.

Competitive Strategies

  • Effective strategies increase competitiveness.
  • Competitive strategies may involve overall cost leadership, differentiation, or focus.

Competitive Strategies (continued)

  • Overall cost leadership involves striving for the lowest production and distribution costs.
  • Differentiation involves producing a unique and highly valued product, unlike anything competitors are offering.
  • Focus involves serving a specific market niche with special attributes.

Market Positions & Roles

  • Market leaders, challengers, followers, and nichers have distinct roles and strategies.

Protecting Market Share

  • Maintaining market share involves avoiding potential weaknesses and responding effectively to competitor actions.

Expanding Market Share

  • Expanding market share is crucial in growing businesses and generating higher profits.

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