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Questions and Answers
What is one of the key responsibilities of delivering on a hospitality promise?
What is one of the key responsibilities of delivering on a hospitality promise?
- Being the go-to trusted expert
- Providing exceptional service
- Managing exceptional places
- Having an expert knowledge of the community (correct)
What does being knowledgeable about the community allow us to do?
What does being knowledgeable about the community allow us to do?
- Know each resident as an individual
- Make connections and establish a feeling of community and home (correct)
- Provide exceptional service
- Manage exceptional places
Which two standards are discussed under the Be Knowledgeable virtue?
Which two standards are discussed under the Be Knowledgeable virtue?
- Deliver on a hospitality promise and Be the go-to trusted expert
- Manage exceptional places and Provide exceptional service
- Know each resident as an individual and Know our neighborhood
- Set the Stage and Be on Stage (correct)
What is the role of experts in the community according to the text?
What is the role of experts in the community according to the text?
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