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Questions and Answers
Which of the following are important elements of verbal communication? (Select all that apply)
Non-verbal communication involves the use of spoken or written words.
False
What is an effective active listening technique?
Reflecting
To address disagreements effectively, one should _____ the source of the conflict.
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What technique is used to appeal to emotions in persuasion?
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It is important to communicate openly in conflict resolution.
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Name one method to influence others' beliefs or behaviors.
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Match the following communication techniques with their descriptions:
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______ is a noise that comes from a environment.
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What are the most important parts of Aristotelian’s mode of communication?
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What refers to the desire to do things that speech may offer?
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What type of speech style is used when seeking advice from a knowledgeable person?
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What did the thief say to avoid punishment?
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What did the prime suspect in the murder case say?
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Which of the following is a communicative strategy?
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Study Notes
Communicative Strategies
Verbal Communication
- Involves the use of spoken or written words.
- Important elements:
- Clarity: Use clear and precise language.
- Tone: Modulate tone to convey emotions and intent.
- Vocabulary: Choose appropriate language for the audience.
- Forms include:
- Formal: Professional settings, structured language.
- Informal: Casual conversations, relaxed style.
- Feedback mechanism: Encourage questions to ensure understanding.
Non-verbal Communication
- Transmits messages without words, often more impactful than verbal.
- Key components:
- Body Language: Gestures, posture, and facial expressions convey feelings.
- Eye Contact: Indicates engagement, confidence, and honesty.
- Proximity: Personal space can affect comfort and relationship dynamics.
- Paralanguage: Tone, pitch, and volume of speech that accompany verbal communication.
Active Listening
- Technique that ensures full understanding of the speaker:
- Focus: Give undivided attention to the speaker.
- Reflecting: Paraphrase and summarize what has been said to confirm understanding.
- Empathy: Show understanding and acknowledge feelings.
- Feedback: Ask clarifying questions and provide responses that indicate comprehension.
Conflict Resolution
- Strategies to address and resolve disagreements:
- Identify the Source: Understand the root cause of the conflict.
- Communicate Openly: Foster an environment for honest dialogue.
- Stay Calm: Manage emotions during discussions to avoid escalation.
- Compromise: Find a middle ground that satisfies all parties.
- Seek Mediation: Involve a neutral third party if necessary.
Persuasion Techniques
- Methods to influence others' beliefs or behaviors:
- Ethos: Establish credibility and authority on the subject.
- Pathos: Appeal to emotions to create a connection.
- Logos: Use logical arguments and evidence to support claims.
- Reciprocity: Create a sense of obligation by offering something first.
- Consistency: Encourage commitments to align with previously stated beliefs or behaviors.
Verbal Communication
- Uses spoken or written words
- Clarity, tone, and vocabulary are essential
- Formal communication is used in professional settings
- Informal communication is used in casual settings
- Feedback is important to ensure understanding
Non-verbal Communication
- Transmits messages without words
- Body language, eye contact, proximity, and paralanguage play a role
- Can be more impactful than verbal communication
Active Listening
- Technique for ensuring full understanding
- Focus, reflecting, empathy, and feedback are crucial elements
- Encourages effective communication and understanding
Conflict Resolution
- Strategies to address and resolve disagreements
- Identifying the source of conflict is essential
- Open communication is key to finding resolution
- Staying calm helps avoid escalation
- Compromise is often necessary
- Seeking mediation can be helpful in complex situations
Persuasion Techniques
- Methods to influence others' beliefs or behaviors
- Ethos, pathos, and logos appeal to credibility, emotion, and logic
- Reciprocity creates a sense of obligation
- Consistency encourages commitment to previously stated beliefs or behaviors
Communication Strategies
- A systematic technique speakers use to express meaning.
- Speakers use various strategies to express their ideas effectively.
Nomination
- This is the speaker's strategy for starting a collaborative conversation.
- This strategy involves the speaker asking questions or providing information to initiate a response from the listener.
- This strategy establishes a foundation for the conversation to begin.
Restriction
- This strategy limits the speaker's content to only information that is relevant to the topic.
- Restriction imposes limitations on what the speaker can share.
- Examples of restriction include instructions or constraints on the conversation.
Turn-Taking
- This strategy refers to the process of alternating speaking turns between participants in a conversation.
- It ensures that all participants have the opportunity to speak and contribute to the dialogue.
Topic Control
- This strategy is used to maintain control of the conversation and keep the conversation focused on the intended topic.
- This is achieved by guiding the discussion and introducing new information or ideas related to the topic.
Topic Shifting
- This strategy refers to the process of smoothly moving from one topic to another within a conversation.
- It allows for a natural flow of ideas and keeps the conversation engaging.
Repair
- This strategy is used to correct errors or misunderstandings that may occur during a conversation.
- Repair ensures that communication is clear and accurate.
- This strategy may involve clarifying the meaning or offering a correction.
Termination
- This strategy involves the speaker ending the conversation in a polite and appropriate manner.
- The speaker can use phrases like "That's all I wanted to say" or "I need to go now" to signal their intention to end the conversation.
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Description
Test your knowledge on communicative strategies, including verbal and non-verbal communication techniques. This quiz covers essential elements such as clarity, tone, body language, and active listening skills. Explore how these strategies can enhance understanding and engagement in conversations.
