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Communication with Patients Policy Quiz

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Questions and Answers

What is the protocol for updating the softcopy folder for the patient?

Update it within 24 hours (correct)
Update it within 36 hours
Update it within 48 hours
Update it within 12 hours

What is the consequence for a patient who does not inform about a no-show?

Charged for 100% of the session (correct)
Charged for 75% of the session
Charged for 25% of the session
Charged for 50% of the session

When should the audio recording, if consented by the patient, be uploaded to the server?

Within 36 hours
Within 48 hours
Within 12 hours
Within 24 hours (correct)

What is the responsibility of the counsellor regarding rescheduling a session?

To schedule the re-scheduled session within one session on the regular day and time (B) Signup and view all the answers

What is the protocol for issuing receipts after a counseling session?

A receipt should be made and given to the patient after every session (A) Signup and view all the answers

What is the responsibility of the counsellor regarding updating the HAP roster?

The counsellor should update the HAP roster if their patient has rescheduled a session (B) Signup and view all the answers

What should an individual counselor do upon receiving a google calendar invite for the first session with a patient?

Create a hard copy folder for the patient that includes all necessary documents (A) Signup and view all the answers

What is the procedure for sharing patient's ID according to the text?

The patient's ID should not be shared with the patient and is for internal purposes only (A) Signup and view all the answers

What is the protocol around a counsellor having a social relationship with their patient?

Cannot before or during treatment. Not advised for 6 months post treatment Signup and view all the answers

How should a counsellor communicate with their patient?

Only via work email address. Signup and view all the answers

What are the responsibilities of a counsellor regarding the patient's confidential information?

Not to share it during supervision or have a social relationship. Signup and view all the answers

What should be included in the hard copy folder for the patient for each session?

Introduction script, referral document, referral form, session notes template, mood meter. Signup and view all the answers