Communication with Patients Policy Quiz

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Questions and Answers

What is the protocol for updating the softcopy folder for the patient?

  • Update it within 24 hours (correct)
  • Update it within 36 hours
  • Update it within 48 hours
  • Update it within 12 hours

What is the consequence for a patient who does not inform about a no-show?

  • Charged for 100% of the session (correct)
  • Charged for 75% of the session
  • Charged for 25% of the session
  • Charged for 50% of the session

When should the audio recording, if consented by the patient, be uploaded to the server?

  • Within 36 hours
  • Within 48 hours
  • Within 12 hours
  • Within 24 hours (correct)

What is the responsibility of the counsellor regarding rescheduling a session?

<p>To schedule the re-scheduled session within one session on the regular day and time (B)</p> Signup and view all the answers

What is the protocol for issuing receipts after a counseling session?

<p>A receipt should be made and given to the patient after every session (A)</p> Signup and view all the answers

What is the responsibility of the counsellor regarding updating the HAP roster?

<p>The counsellor should update the HAP roster if their patient has rescheduled a session (B)</p> Signup and view all the answers

What should an individual counselor do upon receiving a google calendar invite for the first session with a patient?

<p>Create a hard copy folder for the patient that includes all necessary documents (A)</p> Signup and view all the answers

What is the procedure for sharing patient's ID according to the text?

<p>The patient's ID should not be shared with the patient and is for internal purposes only (A)</p> Signup and view all the answers

What is the protocol around a counsellor having a social relationship with their patient?

<p>Cannot before or during treatment. Not advised for 6 months post treatment</p> Signup and view all the answers

How should a counsellor communicate with their patient?

<p>Only via work email address.</p> Signup and view all the answers

What are the responsibilities of a counsellor regarding the patient's confidential information?

<p>Not to share it during supervision or have a social relationship.</p> Signup and view all the answers

What should be included in the hard copy folder for the patient for each session?

<p>Introduction script, referral document, referral form, session notes template, mood meter.</p> Signup and view all the answers

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