Podcast
Questions and Answers
What is the first strategy for making an apology?
What is the first strategy for making an apology?
- Acknowledgment of responsibility
- Explanation of purpose
- Request for solution
- Expression of an apology (correct)
How do thank you expressions primarily function in communication?
How do thank you expressions primarily function in communication?
- To avoid further conversation
- To convey anger or frustration
- To enhance rapport and express appreciation (correct)
- To introduce irrelevant topics
According to Crystal, what primarily defines pragmatics?
According to Crystal, what primarily defines pragmatics?
- The study of grammatical structures
- The study of language from the perspective of users (correct)
- The study of language development in children
- The study of language functions in isolation
Which of the following is not a strategy involved in making a complaint?
Which of the following is not a strategy involved in making a complaint?
What is the Maxim of Quantity in the context of the Cooperative principle?
What is the Maxim of Quantity in the context of the Cooperative principle?
Which strategy for making an apology involves clarifying the intent behind the apology?
Which strategy for making an apology involves clarifying the intent behind the apology?
What sub-principle of the Cooperative principle emphasizes being clear and orderly in communication?
What sub-principle of the Cooperative principle emphasizes being clear and orderly in communication?
Which of the following is a possible use of thank you expressions?
Which of the following is a possible use of thank you expressions?
Flashcards
Apology Strategies
Apology Strategies
Common ways to apologize, including expressing remorse, acknowledging fault, explaining intentions, seeking a solution, and ensuring no repetition.
Thank You Expressions
Thank You Expressions
Ways to express appreciation, building relationships, and sometimes suggesting indirect dissatisfaction/discomfort.
Pragmatics (Crystal's def)
Pragmatics (Crystal's def)
The study how language users make choices, how social behavior constrains language use and its effect on others.
Complaint Strategies
Complaint Strategies
Signup and view all the flashcards
Cooperative Principle (Sub-principles)
Cooperative Principle (Sub-principles)
Signup and view all the flashcards
Maxim of Quantity
Maxim of Quantity
Signup and view all the flashcards
Maxim of Quality
Maxim of Quality
Signup and view all the flashcards
Maxim of Relation
Maxim of Relation
Signup and view all the flashcards
Study Notes
Apology Strategies
- Five typical strategies for making an apology:
- Expression of apology (e.g., "sorry")
- Acknowledgment of responsibility (offender admitting fault)
- Explanation of purpose (reason behind apology)
- Request for solution (remedy for situation)
- Request for non-recurrence (preventing future issues)
Thank You Expressions
- Function in communication:
- Express appreciation
- Build rapport
- Offer compliments
- Signal conversation closure
- Can express dissatisfaction indirectly (e.g., sarcasm)
Pragmatics Definition
- Defined by Crystal as the study of language from users' perspectives.
- Considers:
- Choices speakers make
- Constraints encountered in social interaction
- Effects of language use on other participants
Complaint Strategies
- Strategies for making a complaint:
- Explaining the purpose of the complaint
- Articulating the issue
- Requesting a resolution
- Preventing future similar issues
Cooperative Principle Sub-Principles
- Four sub-principles:
- Maxim of Quantity (providing appropriate information)
- Maxim of Quality (being truthful)
- Maxim of Relation (being relevant)
- Maxim of Manner (being clear and orderly)
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore essential strategies for effective communication, including apology methods, expressions of gratitude, and complaint handling. Understand how language choices impact social interactions and relationships. This quiz covers the integral aspects of pragmatics as defined in linguistic principles.
