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JetBlue Apology Letter Analysis

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Questions and Answers

JetBlue has implemented corrective steps to regain the confidence of its customers.

True

JetBlue has removed tools and resources for its crewmembers as part of their plan.

False

David Neeleman is the CEO of JetBlue Airways.

True

JetBlue has not made any official commitment to handle operational interruptions in the future.

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JetBlue's main goal is to continue disappointing their customers.