Communication Skills Quiz

Forms of Communication

• Communication includes verbal (use of words) and non-verbal (body language, facial expressions, voice attributes).
• Non-verbal communication factors include pitch, tone, pauses, and volume.

Steps to Becoming a Better Conversationalist

• Conversation involves both speaking and listening; both require thought and skill.
• Maintain eye contact to enhance engagement.
• Clarity in speech is essential; speak audibly.
• Use familiar language and imagery relevant to the listener.
• Stay focused on the topic at hand.
• Recognize when to speak and when to listen carefully.
• Show genuine interest in what others are saying.
• Ask open-ended questions to encourage dialogue.
• Preparation is key; be ready for discussions.
• Find role models with strong conversational skills.

Tips for Successful Interviewing

• Organize materials the night before, including attire and credentials, and ensure adequate rest.
• Arrive early and know the interview details such as time, place, and interviewer’s name and title.
• Research the company beforehand for informed dialogue.
• Dress professionally, with minimal use of fragrance and accessories.
• Bring multiple copies of your resume and a list of references.
• Approach the interview alone, with a positive mindset.

Interview Do's

• Arrive on time or a bit early to make a good impression.
• Fill out any applications neatly.
• Address the interviewer using their last name with correct pronunciation.
• Treat everyone encountered with respect, as their feedback may be influential.
• Use correct grammar and diction; avoid filler words and casual language.
• Display enthusiasm; maintain a friendly demeanor.
• Wait for permission before sitting and maintain engagement throughout.
• Show gratitude to the interviewer after the meeting.
• Sit up straight and avoid slouching in your seat.

Attributes of Leadership

• Leadership involves guiding individuals and organizations toward achieving goals while motivating them.
• Effective leaders possess initiative, influence, and communication skills.

Personal Attributes of a Leader

• Competence: Making timely and correct decisions.
• Credibility: Acting fairly and justly.
• Creativity: Fostering high morale and innovative practices.
• Dynamism: Being open to change.
• Charisma: Includes concern, help, action, results, influence, sensitivity, motivation, and affirmation.

Obstacles to Being a Good Leader

• Traits such as timidity, shyness, withdrawal, jealousy, and self-doubt hinder leadership effectiveness.

Effective Communication in the Workplace

• Effective communication fosters business success; less effective communication can hinder performance.
• First impressions are vital; employers assess candidates instantly based on appearance and demeanor.

Interview Don'ts

• Avoid simple yes or no answers; provide detailed responses.
• Do not claim knowledge you lack or speak negatively about past employers.
• Limit inquiries about salary and benefits to later stages in the hiring process.
• Refrain from chewing gum or smelling like smoke during the interview.
• Silence cell phones to avoid interruptions.

Answering Interview Questions

• Responses should be clear, relevant, and comprehensive to demonstrate capability, willingness, and fit for the role.
• Prepare for behavioral questions that assess past responses and coping strategies in real-life scenarios.
• Provide specific examples from past experiences rather than hypotheticals; reflect on what was learned from those situations.

Post-Interview Actions

• Send a thank-you note to each interviewer promptly.
• Be open to participating in multiple interview rounds within the same organization.