Communication Skills - IT Unit 1

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Questions and Answers

What are the key components of the communication cycle?

  • Sender, Message, Receiver, Outcome, Time
  • Sender, Medium, Audience, Feedback, Action
  • Sender, Message, Channel, Receiver, Feedback (correct)
  • Sender, Content, Reception, Feedback, Context

What method is best for communicating the same message to many people at once?

  • Phone Call
  • Face-to-face Conversation
  • Notices or Posters (correct)
  • Email

Which of the following is NOT a type of verbal communication?

  • Non-verbal Communication (correct)
  • Public Communication
  • Written Communication
  • Interpersonal Communication

What is a significant disadvantage of verbal communication?

<p>Confusion can arise from the use of unclear words. (D)</p> Signup and view all the answers

What is the role of feedback in communication?

<p>It completes the communication cycle by showing the receiver's understanding. (D)</p> Signup and view all the answers

How can posture contribute to non-verbal communication?

<p>It can indicate feelings such as confidence or weakness. (A)</p> Signup and view all the answers

Which type of verbal communication involves two people discussing an assignment?

<p>Interpersonal Communication (A)</p> Signup and view all the answers

Which of the following is an advantage of verbal communication?

<p>It is an easy way to convey information. (B)</p> Signup and view all the answers

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Study Notes

Communication Overview

  • Communication is the exchange of information through signs, signals, speaking, writing, or other mediums.

Parts of Communication

  • Transmitting: The sender shares the message via a chosen medium.
  • Listening: The receiver interprets the conveyed message.
  • Feedback: The receiver communicates understanding back to the sender, completing the communication cycle.

Communication Cycle Elements

  • Sender: Initiator of the communication.
  • Message: The information intended to be conveyed.
  • Channel: The medium used to transmit the message.
  • Receiver: The individual who receives and interprets the message.
  • Feedback: The response from the receiver acknowledging the message.

Effective Group Communication

  • Notices or posters are effective for disseminating the same message to a large audience.

Types of Verbal Communication

  • Interpersonal communication: Example - Two friends discussing homework.
  • Written communication: Example - Writing a letter to grandmother to inquire about her health.
  • Small group communication: Example - Press conferences.
  • Public communication: Example - Election campaigns.

Advantages of Verbal Communication

  • Ease of use allows for straightforward interactions.
  • Quick responses facilitate dynamic engagement.
  • Flexibility to adjust communication based on feedback received.

Disadvantage of Verbal Communication

  • Dependency on spoken or written words can lead to confusion; clarity is necessary for understanding meaning.

Types of Non-Verbal Communication

  • Facial Expressions: Communicate emotions such as happiness or anger.
  • Posture: Conveys confidence; upright posture signals confidence, while slumped posture indicates weakness.
  • Gestures/Body Language: Use of physical movements to express ideas, such as raising a hand to ask a question in class.

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