Podcast
Questions and Answers
What is one of the essential communication skills for healthcare providers?
What is one of the essential communication skills for healthcare providers?
- Conducting surgeries
- Administering injections
- Prescribing medication
- Explaining diagnosis and treatment (correct)
What is one of the benefits of counseling?
What is one of the benefits of counseling?
- Conducting medical procedures
- Prescribing medications
- Diagnosing mental health disorders
- Helping individuals explore their alternatives and build on their strengths (correct)
What is counseling?
What is counseling?
- A type of medical therapy
- A type of medical exam
- A type of talking therapy (correct)
- A type of surgery
Why is communication important in healthcare?
Why is communication important in healthcare?
What is one of the communication skills required in a healthcare setting?
What is one of the communication skills required in a healthcare setting?
In what area can counseling be beneficial?
In what area can counseling be beneficial?
What is one of the objectives of this counseling session?
What is one of the objectives of this counseling session?
What is essential for healthcare providers to communicate with?
What is essential for healthcare providers to communicate with?
What is the general purpose of counseling?
What is the general purpose of counseling?
Which of the following is a benefit of counseling?
Which of the following is a benefit of counseling?
In which area can counseling be particularly helpful?
In which area can counseling be particularly helpful?
What is a quality of a good counselor?
What is a quality of a good counselor?
What is an example of an inappropriate response in counseling?
What is an example of an inappropriate response in counseling?
What is NOT a benefit of counseling?
What is NOT a benefit of counseling?
What is a situation where counseling may be helpful?
What is a situation where counseling may be helpful?
What is NOT a quality of a good counselor?
What is NOT a quality of a good counselor?
What is the main objective of asking open-ended questions in counseling?
What is the main objective of asking open-ended questions in counseling?
What is the disadvantage of asking 'why?' questions in counseling?
What is the disadvantage of asking 'why?' questions in counseling?
What is the purpose of asking closed-ended questions in counseling?
What is the purpose of asking closed-ended questions in counseling?
What is a characteristic of open-ended questions?
What is a characteristic of open-ended questions?
Why are open-ended questions useful at the start of a counseling session?
Why are open-ended questions useful at the start of a counseling session?
What is an example of a closed-ended question?
What is an example of a closed-ended question?
What is the benefit of using both open-ended and closed-ended questions in counseling?
What is the benefit of using both open-ended and closed-ended questions in counseling?
What is the main difference between open-ended and closed-ended questions?
What is the main difference between open-ended and closed-ended questions?
What should you do before a counseling session to ensure you are an active listener?
What should you do before a counseling session to ensure you are an active listener?
Why is it important to maintain good body language during a counseling session?
Why is it important to maintain good body language during a counseling session?
What is the purpose of using gentle comments like 'uh-huh' during a counseling session?
What is the purpose of using gentle comments like 'uh-huh' during a counseling session?
Why is it important to be mindful of your tone of voice during a counseling session?
Why is it important to be mindful of your tone of voice during a counseling session?
What is the purpose of paraphrasing in a counseling session?
What is the purpose of paraphrasing in a counseling session?
Why is it important to review your notes during a counseling session?
Why is it important to review your notes during a counseling session?
What is the recommended approach to using your voice during a counseling session?
What is the recommended approach to using your voice during a counseling session?
What percentage of communication is comprised of body language?
What percentage of communication is comprised of body language?
Flashcards are hidden until you start studying
Study Notes
Communication Skills in Healthcare
- Communication skills in healthcare involve explaining diagnosis, investigations, and treatment to patients, involving patients in decision-making, communicating with relatives and other healthcare professionals, and giving instructions on discharge and lifestyle changes.
- Effective communication skills are essential for breaking bad news, seeking informed consent, dealing with anxious patients and relatives, and giving advice on health promotion and risk factors.
Counseling
- Counseling allows individuals to discuss problems and difficult feelings in a safe, confidential environment to change something in their lives or explore their thoughts and feelings in more depth.
- Benefits of counseling include improved communication, enhanced relationships, a happier family, peace of mind, improved self-esteem, more satisfaction out of life, personal growth, and improved job performance.
- Counseling can be helpful in areas such as adult relationships, career change, dealing with loss, anxiety, depression, adjustment to family changes, parent-child relationships, divorce, and trauma.
Qualities of a Good Counselor
- Empathy (ability to understand another person's view)
- Respectful
- Warm
- Confidential and discreet
- Honest
- Attentive and listening
- Unbiased
- Understandable and clear
- Unhurried
Inappropriate Responses in Counseling
- Judging
- Attacking
- Denial
- Pity
Counseling Technique Tools
- Asking questions (open-ended and closed-ended):
- Open-ended questions (OEQs) gather lots of information, start the information-gathering part of the session, and keep the client talking.
- Closed-ended questions (CEQs) gather specific information, are useful for getting necessary information, and bringing a chatty client back on track.
- Active listening:
- Make sure physical needs are taken care of before the session.
- Look at the speaker, take notes, and watch body language.
- Encourage the speaker with short, gentle comments.
- Encouraging body language:
- 55% of communication is body language, 38% is tone, and 7% is words.
- Be mindful of tone of voice and body language cues.
- Paraphrasing:
- Restate succinctly and tentatively what the speaker said to convey empathy, acceptance, and genuineness.
- Acknowledge that this is what you think the client has said.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
