32 Questions
What is one of the essential communication skills for healthcare providers?
Explaining diagnosis and treatment
What is one of the benefits of counseling?
Helping individuals explore their alternatives and build on their strengths
What is counseling?
A type of talking therapy
Why is communication important in healthcare?
To explain diagnosis and treatment plans
What is one of the communication skills required in a healthcare setting?
Involving patients in decision-making
In what area can counseling be beneficial?
In many areas of life, including family, friends, health, and work
What is one of the objectives of this counseling session?
To identify the benefits of counseling
What is essential for healthcare providers to communicate with?
With relatives and other healthcare professionals
What is the general purpose of counseling?
To explore thoughts and feelings in more depth
Which of the following is a benefit of counseling?
Improved communication
In which area can counseling be particularly helpful?
Adjustment to family changes
What is a quality of a good counselor?
Empathetic
What is an example of an inappropriate response in counseling?
How could you be that irresponsible?
What is NOT a benefit of counseling?
Reduced anxiety
What is a situation where counseling may be helpful?
Dealing with loss of a loved one
What is NOT a quality of a good counselor?
Authoritative
What is the main objective of asking open-ended questions in counseling?
To keep the client talking
What is the disadvantage of asking 'why?' questions in counseling?
It implies judgment and can be overwhelming
What is the purpose of asking closed-ended questions in counseling?
To get necessary information
What is a characteristic of open-ended questions?
They have no correct answer and require an explanation
Why are open-ended questions useful at the start of a counseling session?
They are useful for starting the information gathering part of the session
What is an example of a closed-ended question?
What is your name and date of birth?
What is the benefit of using both open-ended and closed-ended questions in counseling?
It helps to gather both specific and general information
What is the main difference between open-ended and closed-ended questions?
Open-ended questions are used to gather lots of information, while closed-ended questions are used to gather specific information
What should you do before a counseling session to ensure you are an active listener?
Take care of your physical needs
Why is it important to maintain good body language during a counseling session?
It comprises a significant portion of communication
What is the purpose of using gentle comments like 'uh-huh' during a counseling session?
To encourage the client to continue speaking
Why is it important to be mindful of your tone of voice during a counseling session?
The client may not remember what was said, but will remember how you made them feel
What is the purpose of paraphrasing in a counseling session?
To restate succinctly and tentatively what the speaker said
Why is it important to review your notes during a counseling session?
To refer to your brief one or two word notes
What is the recommended approach to using your voice during a counseling session?
Show moderation in tone, pitch, and volume
What percentage of communication is comprised of body language?
55%
Study Notes
Communication Skills in Healthcare
- Communication skills in healthcare involve explaining diagnosis, investigations, and treatment to patients, involving patients in decision-making, communicating with relatives and other healthcare professionals, and giving instructions on discharge and lifestyle changes.
- Effective communication skills are essential for breaking bad news, seeking informed consent, dealing with anxious patients and relatives, and giving advice on health promotion and risk factors.
Counseling
- Counseling allows individuals to discuss problems and difficult feelings in a safe, confidential environment to change something in their lives or explore their thoughts and feelings in more depth.
- Benefits of counseling include improved communication, enhanced relationships, a happier family, peace of mind, improved self-esteem, more satisfaction out of life, personal growth, and improved job performance.
- Counseling can be helpful in areas such as adult relationships, career change, dealing with loss, anxiety, depression, adjustment to family changes, parent-child relationships, divorce, and trauma.
Qualities of a Good Counselor
- Empathy (ability to understand another person's view)
- Respectful
- Warm
- Confidential and discreet
- Honest
- Attentive and listening
- Unbiased
- Understandable and clear
- Unhurried
Inappropriate Responses in Counseling
- Judging
- Attacking
- Denial
- Pity
Counseling Technique Tools
- Asking questions (open-ended and closed-ended):
- Open-ended questions (OEQs) gather lots of information, start the information-gathering part of the session, and keep the client talking.
- Closed-ended questions (CEQs) gather specific information, are useful for getting necessary information, and bringing a chatty client back on track.
- Active listening:
- Make sure physical needs are taken care of before the session.
- Look at the speaker, take notes, and watch body language.
- Encourage the speaker with short, gentle comments.
- Encouraging body language:
- 55% of communication is body language, 38% is tone, and 7% is words.
- Be mindful of tone of voice and body language cues.
- Paraphrasing:
- Restate succinctly and tentatively what the speaker said to convey empathy, acceptance, and genuineness.
- Acknowledge that this is what you think the client has said.
Test your knowledge of effective communication skills in a healthcare setting, including explaining diagnoses, involving patients in decision-making, and communicating with relatives and healthcare professionals.
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