Communication Process and Types

Formal channels are established by an organization and transmit messages related to the professional activities of its members. They typically follow the chain of command within the organization.

Informal channels are spontaneous and emerge as a response to individual choices. These channels are often used for personal or social messages.

Decoding is the process by which the receiver of a communication translates the message into a form they understand. This involves interpreting the symbols and words used in the message.

Feedback is the check on the effectiveness of communication. It allows the sender to gauge whether the receiver has understood the message as intended.

The final step in the communication process is the feedback loop. This allows the sender to get confirmation that their message has been received and understood.

A written communication where a proper greeting is important and text language is discouraged.

Asia has the highest number of social media users.

A microblogging platform where users can post short messages called tweets, often related to work or other topics.

Despite the availability of video calls, the majority of remote meetings are done via audio only.

Communication that involves spoken words, either face-to-face or over the phone.

Communication that uses written words, such as letters, emails, or text messages.

Communication that involves body language, facial expressions, and gestures.

A process that uses heuristics and minimal effort to evaluate information.

This type of processing involves careful consideration and requires more effort.

The level of interest in a message influences whether people will use automatic or controlled processing.

Manipulating information to make it more appealing to the receiver.

A barrier to effective communication where the receiver interprets the message based on personal biases.

The receiver projects their own feelings and expectations onto the sender's message.

Heuristics are simple rules of thumb that people use to make decisions quickly.

The ability to process information and make decisions.

The amount of effort someone is willing to put into thinking about a situation.

The sender purposefully withholds information or avoids sharing important details with the receiver.

When the receiver experiences too much information making it hard to process.

The informal communication network within an organization that often spreads rumors and gossip.

The use of technical vocabulary or jargon that the receiver may not understand.

The receiver's fear or anxiety regarding communication.

The receiver focusing on the meaning of the message and carefully considering the information.