Podcast
Questions and Answers
Formal channels in an organization primarily transmit personal messages.
Formal channels in an organization primarily transmit personal messages.
False
Decoding in communication refers to the translation of the message by the receiver.
Decoding in communication refers to the translation of the message by the receiver.
True
Feedback is a measure of the success of message transfer in communication.
Feedback is a measure of the success of message transfer in communication.
True
Filtering is the final step in the communication process.
Filtering is the final step in the communication process.
Signup and view all the answers
Information regarding policy changes in an organization typically uses informal communication channels.
Information regarding policy changes in an organization typically uses informal communication channels.
Signup and view all the answers
When using e-mail in a business setting, you should avoid giving a greeting.
When using e-mail in a business setting, you should avoid giving a greeting.
Signup and view all the answers
Asia has the world's largest number of social media users.
Asia has the world's largest number of social media users.
Signup and view all the answers
Twitter is a hybrid social networking service that allows users to post short messages or updates.
Twitter is a hybrid social networking service that allows users to post short messages or updates.
Signup and view all the answers
The majority of remote meetings are conducted via video conferencing.
The majority of remote meetings are conducted via video conferencing.
Signup and view all the answers
Text language is appropriate for professional emails.
Text language is appropriate for professional emails.
Signup and view all the answers
People's reluctance to be on camera is one reason why audio-only calls may be increasing.
People's reluctance to be on camera is one reason why audio-only calls may be increasing.
Signup and view all the answers
You should reply to emails only when you have a definitive answer.
You should reply to emails only when you have a definitive answer.
Signup and view all the answers
People are likely to use automatic processing when their usage of heuristics related to the issue is high.
People are likely to use automatic processing when their usage of heuristics related to the issue is high.
Signup and view all the answers
Automatic processing is associated with high need for cognition.
Automatic processing is associated with high need for cognition.
Signup and view all the answers
A person's level of interest in a persuasive message significantly affects whether they use automatic or controlled processing.
A person's level of interest in a persuasive message significantly affects whether they use automatic or controlled processing.
Signup and view all the answers
Filtering occurs when the receiver's interpretation of a message is solely based on objective data.
Filtering occurs when the receiver's interpretation of a message is solely based on objective data.
Signup and view all the answers
The interpretation of a message can be influenced by the receiver's emotions.
The interpretation of a message can be influenced by the receiver's emotions.
Signup and view all the answers
Controlled processing requires less cognitive effort than automatic processing.
Controlled processing requires less cognitive effort than automatic processing.
Signup and view all the answers
A sender may filter a message to manipulate it so the receiver perceives it more favorably.
A sender may filter a message to manipulate it so the receiver perceives it more favorably.
Signup and view all the answers
Filtering in communication occurs when a sender manipulates information for a more favorable reception.
Filtering in communication occurs when a sender manipulates information for a more favorable reception.
Signup and view all the answers
When the information exceeds processing capacity, filtering is likely to occur.
When the information exceeds processing capacity, filtering is likely to occur.
Signup and view all the answers
A sales officer sharing only the best details of his performance demonstrates effective communication.
A sales officer sharing only the best details of his performance demonstrates effective communication.
Signup and view all the answers
Receivers project their interests into communications as they decode them.
Receivers project their interests into communications as they decode them.
Signup and view all the answers
Selective perception refers to the way receivers process information based solely on available data.
Selective perception refers to the way receivers process information based solely on available data.
Signup and view all the answers
Communication apprehension is a barrier where the receiver is anxious about receiving information.
Communication apprehension is a barrier where the receiver is anxious about receiving information.
Signup and view all the answers
Grapevine communication refers to formal channels of information dissemination.
Grapevine communication refers to formal channels of information dissemination.
Signup and view all the answers
Information overload can lead to receivers misinterpreting messages due to an excess of data.
Information overload can lead to receivers misinterpreting messages due to an excess of data.
Signup and view all the answers
Controlled processing occurs when receivers interpret messages without considering their personal characteristics.
Controlled processing occurs when receivers interpret messages without considering their personal characteristics.
Signup and view all the answers
In effective communication, it is advisable to include all details, even if they are not favorable.
In effective communication, it is advisable to include all details, even if they are not favorable.
Signup and view all the answers
Language is a significant barrier to effective communication when it leads to misunderstandings.
Language is a significant barrier to effective communication when it leads to misunderstandings.
Signup and view all the answers
Study Notes
Communication
- Communication involves the transfer and understanding of meaning, not just the mere imparting of meaning.
- Perfect communication requires the sender and receiver to share the same mental picture.
- Communication serves four major functions: control, motivation, emotional expression, and information.
Communication Process
-
The communication process has eight key parts:
- Sender
- Encoding
- Message
- Channel
- Decoding
- Receiver
- Noise
- Feedback
-
The sender initiates the communication by encoding a thought.
-
The channel is the medium the message travels through.
-
The receiver decodes the message.
-
Feedback is the check for successful transmission.
-
Noise is anything that interferes with the message.
Types of Communication
- Downward Communication: Flows from higher levels of a group/organization to lower ones.
- Upward Communication: Flows from lower levels of a group/organization to higher ones.
- Lateral Communication: Flows among members of a group or organization at the same level.
- Diagonal Communication: Flows between members of different levels and different departments.
Communication Channels
- Rich Communication Channels: Handle multiple cues simultaneously, facilitate rapid feedback, and are personal. Examples include face-to-face conversations.
- Lean Communication Channels: Less information is exchanged at once and feedback is slower. Examples include memos and letters.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz explores the fundamentals of communication, including its definition, key functions, and the essential components of the communication process. Additionally, it covers the different types of communication, such as upward and downward communication, and their roles within organizations.
