Communication Objectives Quiz
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Questions and Answers

What is the primary purpose of business communication according to the text?

  • To convey information effectively
  • To request or persuade others
  • To build goodwill and positive relationships
  • All of the above (correct)
  • Which of the following is NOT one of the five strategies mentioned for getting the desired audience response?

  • Analyzing the audience's perspective
  • Selecting an appropriate communication channel
  • Crafting an effective message
  • Considering the communicator's background (correct)
  • According to the communication process model, which phase comes after the sender transmits the message?

  • The sender encodes the idea again
  • The receiver gets the message (correct)
  • The receiver sends feedback
  • The receiver encodes the message
  • Which of the following is NOT a factor that can contribute to noise in the communication process?

    <p>The sender's intended meaning</p> Signup and view all the answers

    What is the primary role of nonverbal communication in business settings?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is an example of active listening in a business communication context?

    <p>All of the above</p> Signup and view all the answers

    What is the primary benefit of assertive communication in a business setting?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is NOT an aspect of empathy in business communication?

    <p>Imposing one's own beliefs on others</p> Signup and view all the answers

    What is the art of rhetoric in business communication?

    <p>Managing communication to achieve goals</p> Signup and view all the answers

    Which of the following is NOT a step in the six-phase communication process described in the text?

    <p>The receiver interprets the message</p> Signup and view all the answers

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