Communication Module 7 & 8 Quiz

Questions and Answers

In the study of communication, noise is best defined as what?

Anything interfering with a message being heard or understood.

Folding your arms in front of you makes it seem as if you are what?

Distant from others and unwilling to talk.

If someone does not understand what a speaker is saying, what should he or she do?

Ask questions for clarification.

When listening to instructions, what is the best way for listeners to ensure they get all the information?

Take notes, ask questions, paraphrase what was heard. Signup and view all the answers

An important attribute of an effective speaker is the ability to do what?

Explain and simplify complex topics. Signup and view all the answers

Common documents that construction professionals need to read on the job include what?

Construction drawings, code books, and installation manuals. Signup and view all the answers

Special features in books that help readers locate information include what?

Table of contents, index, glossary, appendix, tables and graphs. Signup and view all the answers

When reading instructions or a series of steps, one should do what?

Read the directions completely. Signup and view all the answers

The rough draft of a document you are writing should include what?

Read the outline and incorporate your research. Signup and view all the answers

What is an important practice in writing to avoid errors that can cost time and money?

Proofread the work for accuracy. Signup and view all the answers

A company's documented philosophy is called its what?

Mission Statement. Signup and view all the answers

The time to learn about a potential employer is when?

Before the application is submitted. Signup and view all the answers

When preparing a resume, you should do what?

Format the information chronologically. Signup and view all the answers

During a job search, it is a good practice to do what?

Look for jobs that match your skills and experience. Signup and view all the answers

Before employment begins, candidates for construction jobs must often do what?

Take and pass a drug test. Signup and view all the answers

Most employers advertise job openings where?

On the internet. Signup and view all the answers

Critical thinking is the process of doing what?

Evaluating information, then reaching conclusions or making decisions. Signup and view all the answers

You will never stop learning better ways to solve problems if you are open to what?

Change. Signup and view all the answers

When a problem-solving team includes a closed-minded person, that individual is one who does what?

Distrusts any new ideas and resists change. Signup and view all the answers

The first step to solving a problem is to do what?

Define it. Signup and view all the answers

If you see a potential source of delay on a project, you should do what?

Notify the supervisor immediately. Signup and view all the answers

A common problem on the job site that contributes to delays is what?

Absenteeism. Signup and view all the answers

The way you speak, act, and interact with others is referred to as your what?

Self-presentation skills. Signup and view all the answers

Being dependable means doing what?

Showing up for work on time, daily. Signup and view all the answers

Conflict resolution is considered to be an what?

Important relationship skill. Signup and view all the answers

To resolve a conflict with a co-worker, it is best to do what?

First admit that a conflict is present. Signup and view all the answers

It is not professional to offer constructive criticism if you what?

Can't suggest an alternative method. Signup and view all the answers

A worker is verbally abusing another worker consistently, sometimes physically, and there is an imbalance of power between the two. This likely falls into the category of what?

Bullying. Signup and view all the answers

Working with others to meet common goals is an example of what?

Teamwork. Signup and view all the answers

Being self-confident and an effective communicator are signs that a worker may be a what?

Leader. Signup and view all the answers

Study Notes

Communication Concepts

Noise in Communication: Refers to anything that interferes with a message being heard or understood.
Nonverbal Signals: Folding arms indicates distance and an unwillingness to engage in conversation.
Clarification Techniques: Individuals should ask questions when they do not understand a speaker's message.

Effective Listening and Instruction

Maximizing Understanding: Note-taking, questioning, and paraphrasing are essential for grasping instructions completely.

Attributes of Effective Communication

Speaker Skills: A good speaker can explain and simplify complex topics for better audience comprehension.

Professional Documentation

Essential Construction Documents: Include construction drawings, code books, and installation manuals.

Features of Informational Texts

Locating Information: Useful features include the table of contents, index, glossary, appendix, and visual aids like tables and graphs.

Writing and Editing

Drafting Process: The rough draft should be informed by an outline and incorporate research to ensure depth.
Error Prevention: Proofreading is critical to ensure accuracy and avoid costly mistakes.

Employment and Resumes

Mission Statement: Represents a company's documented philosophy and goals.
Job Preparation: Learning about potential employers should occur before submitting applications.
Resume Formatting: Should be structured chronologically to showcase experience effectively.

Job Search Strategies

Skill-Job Alignment: Seek jobs that correspond with your skills and experience during a job search.
Pre-Employment Requirements: Drug testing is often required before beginning construction jobs.

Job Market Trends

Job Advertising Channels: Most employers use the internet to advertise job openings.

Critical Thinking and Problem Solving

Definition of Critical Thinking: The process of evaluating information to draw conclusions or make decisions.
Openness to Learning: Staying open to change allows for continuous improvement in problem-solving strategies.
Problem-Solving Steps: The initial step in problem-solving is defining the problem clearly.

Project Management

Managing Delays: Report potential sources of delays to supervisors promptly.
Common Job Site Issues: Absenteeism is a frequent contributor to project delays.

Workplace Behavior

Self-Presentation Skills: Encompass the way an individual speaks, acts, and interacts with others professionally.
Dependability: Being consistently on time for work reflects reliability.

Conflict Resolution

Importance of Conflict Management: It is a crucial relationship skill, important for maintaining harmony at work.
Admitting Conflict: Acknowledge the existence of a conflict when attempting to resolve it.
Constructive Criticism: It is considered unprofessional to provide criticism without suggesting alternative methods.

Workplace Dynamics

Bullying Definition: Characterized by consistent verbal and physical abuse, combined with an imbalance of power.
Teamwork Essence: Collaboration among individuals to achieve shared objectives exemplifies teamwork.
Leadership Traits: Self-confidence and effective communication are indicators that an individual may assume a leadership role.

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Description

Test your knowledge on key concepts from Modules 7 and 8 of communication studies. This quiz covers essential terms and definitions regarding communication barriers, body language, and techniques for clarification. Enhance your understanding of effective communication strategies.