Communication Models Overview
24 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Match the communication model with its key characteristic:

One-way Model = No feedback or response Circular Model = Feedback is included Transactional Model = Simultaneous sending and receiving Interactive Model = Step-by-step process

Match the term with its description in the context of communication:

Encoding = Putting a message into a communicable form Decoding = Interpreting the received message Frame of Reference = Individual's experience shaping understanding Noise = Barriers that disrupt communication

Match the concept with its related element in the communication process:

Feedback = Response from the receiver Sender = Initiator of the message Receiver = Interprets the message Message = Content being communicated

Match the factor with its role in communication:

<p>Sufficient Motivation = Reason to respond to a message Internal Stimulus = Thought triggered by an internal need External Stimulus = Situational trigger for communication Noise = Disruptive elements affecting clarity</p> Signup and view all the answers

Match the communication model with its creator:

<p>One-way Model = Shannon and Weaver Circular Model = William Schramm Transactional Model = Dean Barnlund Interactive Model = No specific creator defined</p> Signup and view all the answers

Match the communication element with its functional role:

<p>Channel = Medium through which the message travels Message = Information shared between sender and receiver Code = The system of symbols used for encoding Environment = Context influencing the communication process</p> Signup and view all the answers

Match the barrier with its type in communication:

<p>Internal Noise = Thoughts and feelings affecting decoding External Noise = Environmental distractions Physical Noise = Actual sounds that disrupt communication Semantic Noise = Misinterpretation of words or phrases</p> Signup and view all the answers

Match the model with its focus:

<p>One-way Model = Transmission of message only Circular Model = Inclusion of feedback Transactional Model = Mutual influence during communication Interactive Model = Emphasizes sender's and receiver's roles</p> Signup and view all the answers

Match the following concepts with their definitions:

<p>Encoding = The process of transforming thoughts into communicable messages Decoding = The process of interpreting the meaning of a message Feedback = The response given by the receiver to the sender's message Noise = Any interference that distorts or disrupts the communication process</p> Signup and view all the answers

Match the following components of the Transactional Model of Communication:

<p>Sender = The person who creates and sends the message Receiver = The individual who receives and interprets the message Message = The content or information being communicated Channel = The medium through which the message is delivered</p> Signup and view all the answers

Match the elements of a person's Frame of Reference in communication:

<p>Educational background = Influences how one understands messages Cultural values = Affects interpretation of messages based on cultural context Life experiences = Shapes individual perceptions and understanding Personality = Determines how a person responds to communication</p> Signup and view all the answers

Match the types of communication codes with their descriptions:

<p>Verbal code = Spoken or written language used to convey thoughts Vocal code = Elements such as tone and pitch accompanying speech Visual code = Nonverbal cues such as gestures and expressions Nonverbal communication = All forms of communication without words</p> Signup and view all the answers

Match the types of communication barriers:

<p>Physical noise = External sounds that impede communication Psychological noise = Preconceived notions that affect interpretation Semantic noise = Misunderstanding of language or terminology Cultural noise = Differences in cultural backgrounds affecting communication</p> Signup and view all the answers

Match the following concepts with their significance in communication:

<p>Frame of Reference = Determines how messages are interpreted Encoding = Essential for effectively transferring thoughts Decoding = Critical for understanding the sender's intent Feedback = Helps clarify the accuracy of the received message</p> Signup and view all the answers

Match the following channels of communication with their examples:

<p>Face-to-face = In-person discussions and interactions Digital communication = Emails and instant messaging Broadcast media = Television and radio channels Written communication = Memos and newsletters</p> Signup and view all the answers

Match the following attributes of Channel Richness:

<p>High richness = Carries multiple communication codes effectively Low richness = Limited capacity for conveying information Medium richness = Allows for some interaction and feedback Rich media = Facilitates emotional connection and understanding</p> Signup and view all the answers

Match the following concepts with their definitions in the context of communication:

<p>Transactional Model Of Communication = Communication as a dynamic process involving senders and receivers. Encoding = The process of transforming thoughts into communicable messages. Decoding = Interpreting and understanding the encoded message. Frame Of Reference = The perspective that influences how messages are received and interpreted.</p> Signup and view all the answers

Match the following types of feedback with their descriptions:

<p>Positive Feedback = Encourages the sender and enhances communication. Negative Feedback = Can discourage the sender and hinder future communication. Verbal Feedback = Expressed through spoken language. Nonverbal Feedback = Conveys messages through body language or gestures.</p> Signup and view all the answers

Match the types of communication barriers with their categories:

<p>External Noise = Distractions outside the communicator's control. Internal Noise = Distractions within the communicator's mind or emotions. Poor Grammar = Example of external noise affecting understanding. Lack of Knowledge = An internal noise that affects message processing.</p> Signup and view all the answers

Match the following elements in formal communication with their characteristics:

<p>Downward Communication = Flows from managers to subordinates. Upward Communication = Involves feedback from subordinates to management. Lateral Communication = Communication among peers or coworkers. Informal Communication = Flows outside the official organizational channels.</p> Signup and view all the answers

Match the following aspects of organizational climate with their traits:

<p>Social Environment = Includes interactions and relationships among members. Work Environment = Physical characteristics of the workplace. Atmosphere = The overall feeling or tone within the organization. Attitudes of Members = Influences how communication occurs within the organization.</p> Signup and view all the answers

Match the following causes of noise with their examples:

<p>Speaker's Poor Grammar = Can lead to misinterpretation of the message. Papers Shuffling = A form of external noise distracting listeners. Daydreaming = An example of internal noise affecting attention. Lack of Sleep = Results in poor concentration during communication.</p> Signup and view all the answers

Match the following forms of feedback with their effects on communication:

<p>Constructive Feedback = Helps improve the sender's future messages. Destructive Feedback = Discourages the sender from continuing communication. Immediate Feedback = Occurs right after the message is received. Delayed Feedback = Can lead to confusion about the original message.</p> Signup and view all the answers

Match the following characteristics of effective communication with their descriptions:

<p>Message Richness = The amount of detail provided in a message. Clarity = The ease of understanding the message content. Timeliness = Ability to convey messages when needed. Relevance = Ensuring the message relates to the receiver's interests.</p> Signup and view all the answers

Study Notes

Communication Models

  • One-way Model (Linear): Communication flows from sender to receiver, with no feedback or response. Components include sender (encoder), receiver (decoder), message, code, channel, and noise (internal and external).
  • Circular Model (Interactive): Builds on the linear model by adding feedback and the receiver's frame of reference. The sender and receiver exchange messages, and individual experiences and background influence interpretation.
  • Transactional Model: A simultaneous exchange between senders and receivers. Meaning is co-created by all parties involved, and messages are affected by the environment, stimulus, and motivation.

Encoding and Decoding

  • Encoding: Converting a message into a transmittable format, considering factors such as the audience, context, and purpose.
  • Decoding: The receiver's process of interpreting the message, including factors like their background, experiences, and biases.

Essential Communication Factors

  • Stimulus: An internal (need) or external trigger that motivates communication.
  • Motivation: A reason for communication, a perceived benefit or outcome.
  • Frame of Reference: An individual's background, experiences, attitudes, and beliefs that shape how they interpret messages. No two people have identical experiences.
  • Code: The system of symbols used to carry messages (verbal, paralanguage, nonverbal).
  • Channel: The medium used to transmit the message (face-to-face, email, etc.).

Frame of Reference

  • Key influences: educational background, race, cultural values, gender, life experiences, attitudes, personality.

Noise

  • External Noise: Distractions in the environment (e.g., loud noises, interruptions).
  • Internal Noise: Distractions from within the individual (e.g., daydreaming, worry).

Feedback

  • Crucial for determining message interpretation and adjusting communication to meet expectations.
  • Can be self-monitoring, allowing for modification of behavior.
  • Benefits: Improved trust, performance, satisfaction.

Types of Communication

  • Formal: Communication that adheres to organizational channels (downward, upward, horizontal).
  • Informal: Communication outside of formal channels (e.g., grapevine).

Communication Flows

  • Downward: Managers to subordinates.
  • Upward: Subordinates to managers.
  • Horizontal: Between people of the same hierarchical level.
  • Grapevine: Informal, often fast-moving communication network, accuracy is variable.

Communication Richness

  • The capacity of a communication channel to convey information. Face-to-face is richer than email.

Communication Ethics

  • Principles guiding communication behavior.
  • Ethical traps:
    • Necessity (ethical action justified by urgency)
    • Relative Filth (comparing one's action to worse actions)
    • Rationalization (creating false reasons)
    • Self-deception (convincing oneself that unethical actions are ethical)
    • The end justifying the means (justifying unethical actions if the outcome is deemed good).

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

Chapter 1 Notes - Communication and Ethics at Work

Description

Explore the different models of communication including the One-way, Circular, and Transactional Models. Learn how encoding and decoding influence understanding through feedback, context, and individual experiences. This quiz will test your knowledge of essential communication concepts.

More Like This

Use Quizgecko on...
Browser
Open
Browser
Browser