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Questions and Answers
What term is used to describe the exchange of thoughts, messages, or information by speech, signals, writing, or behavior?
Which of the following is NOT listed as one of the barriers to communication in the workplace?
What type of communication involves conveying information from higher levels in an organization to lower levels?
Which of the following is a key aspect of effective speaking according to the text?
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What is characterized as a mental process that involves actively learned skills according to the text?
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In the context of communication, what does 'being genuine' include according to the text?
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Study Notes
Definition of Communication
- Communication is the exchange of thoughts, messages, or information through speech, signals, writing, or behavior.
- It involves the art and technique of using words effectively to impart information or ideas.
Barriers to Communication
- Noise
- Inappropriate medium
- Assumptions/Misconceptions
- Emotions
- Language differences
- Poor listening skills
- Distractions
Importance of Listening
- Listening to others attentively makes them feel good and creates a deeper, more positive connection.
- Listening is a learned, active process that involves both physical and mental skills.
- Hearing, on the other hand, is a natural, passive process.
Effective Communication
- Speak clearly by taking a deep breath and remaining positive.
- Be genuine in communication, which includes speaking honestly, expressing emotions, and being friendly.
Communication Flow
- Downward communication: from superior to subordinate
- Upward communication: from subordinate to superior
- Lateral communication: between colleagues of equal rank
- Grapevine: informal, unofficial communication channel
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Description
Learn about the exchange of thoughts, messages, and information in a workplace setting. Explore common barriers to effective communication such as noise, inappropriate medium, assumptions, emotions, language differences, poor listening skills, and distractions.
