6 Questions
What does the term 'unknown' refer to in the context of communication?
The uncertainty, ambiguity, or lack of information in communication
What are 'known unknowns' in the context of communication?
Uncertainties that are acknowledged and recognized
What can be a consequence of unknowns in communication according to the text?
Anxiety and uncertainty leading to misunderstandings
What is one strategy for managing unknowns in communication?
Sharing information to reduce uncertainty and build trust
What type of questions can be used to gather more information and reduce uncertainty in communication?
Probing questions
What is the term for rare and unpredictable events that have a significant impact in communication?
Black Swans
Study Notes
Communication in the Context of the Unknown
Definition of Unknown in Communication
- Refers to the uncertainty, ambiguity, or lack of information in communication
- Can be intentional (e.g., secrecy) or unintentional (e.g., lack of knowledge)
Types of Unknown in Communication
- Known Unknowns: Uncertainties that are acknowledged and recognized
- Unknown Unknowns: Unrecognized or unforeseen uncertainties
- Black Swans: Rare and unpredictable events that have a significant impact
Effects of Unknown on Communication
- Anxiety and Uncertainty: Unknowns can create anxiety and uncertainty in communication, leading to misunderstandings and misinterpretations
- Defensiveness and Distrust: Unknowns can lead to defensiveness and distrust in relationships
- Information Gathering: Unknowns can motivate individuals to seek more information to reduce uncertainty
Strategies for Managing Unknown in Communication
- Transparency: Share information to reduce uncertainty and build trust
- Active Listening: Clarify and confirm understanding to reduce misunderstandings
- Probing Questions: Ask open-ended questions to gather more information and reduce uncertainty
Communication in the Context of the Unknown
Definition of Unknown in Communication
- Uncertainty, ambiguity, or lack of information in communication can be intentional or unintentional
- Intentional unknowns include secrecy, while unintentional unknowns include lack of knowledge
Types of Unknown in Communication
- Known Unknowns: acknowledged and recognized uncertainties
- Unknown Unknowns: unrecognized or unforeseen uncertainties
- Black Swans: rare and unpredictable events with significant impact
Effects of Unknown on Communication
- Anxiety and Uncertainty: unknowns create anxiety and uncertainty, leading to misunderstandings and misinterpretations
- Defensiveness and Distrust: unknowns lead to defensiveness and distrust in relationships
- Information Gathering: unknowns motivate individuals to seek more information to reduce uncertainty
Strategies for Managing Unknown in Communication
- Transparency: sharing information reduces uncertainty and builds trust
- Active Listening: clarifying and confirming understanding reduces misunderstandings
- Probing Questions: asking open-ended questions gathers more information and reduces uncertainty
Explore the concept of unknown in communication, including types of uncertainty, intentional and unintentional unknowns, and their impact on communication.
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