Questions and Answers
What is communication in simple terms?
A transfer of information between people, resulting in a common understanding.
What component is communication considered to be part of?
Telecommuting increases interpersonal communication requirements.
False
Which of the following categories included telecommuters in the survey conducted by Meyers and Hearn?
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What was the main means of communication for nearly 30% of telecommuters?
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About ___% of the participants in the survey were female telecommuters.
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What are the three situations that meetings were considered important for?
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Timeliness of communication is more important for telecommuters due to their lack of proximity to coworkers.
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Study Notes
Introduction to Communication
- Essential for personal and professional success, facilitating favorable relationships.
- Considered a part of 'soft skills', distinct from 'hard skills' (technical knowledge).
- Business executives spend significant time communicating in various forms.
Telecommuting
- A work arrangement allowing employees to work remotely and communicate electronically.
- Gaining popularity in Australia and beyond.
- Reduces interpersonal communication, impacting overall effectiveness.
Survey Insights
- Conducted by Meyers & Hearn at Queensland University of Technology with 39 telecommuters from 12 Australian organizations.
- Categories of telecommuters surveyed included administrators, computer designers, journalists, solicitors, and sales-marketing personnel.
- Approximately 46% of surveyed telecommuters were female.
Meetings and Communication Patterns
- Meetings serve as crucial formal communication methods, classified based on:
- Task complexity and necessary feedback.
- Management's preferences for contacting telecommuters.
- Need for timely information.
- Frequency of meetings ranged from zero to weekly.
Telecommuter Satisfaction
- Satisfaction levels varied based on meeting relevance and frequency.
- Sales-marketing telecommuters met weekly for goal setting; however, 18% struggled with meetings disrupting their home schedules.
- Lack of clear communication regarding meeting schedules led to missed meetings for some telecommuters.
Daily Communication
- Nearly 30% of telecommuters relied on daily communication via telephone or email.
- Two-way communication patterns were established over time.
- Some co-workers were hesitant to reach out, resulting in delays in receiving critical information.
Importance of Memos and Timeliness
- Memos played a significant role in formal communication, even for telecommuters not present in person.
- Timeliness is crucial for telecommuters, who lack immediate access to co-workers for quick inquiries.
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Description
This quiz explores the vital aspects of communication in telecommuting settings. Discover how effective communication influences personal and professional success, and understand the dynamics of remote work arrangements. Learn about communication patterns in various work roles through insights from a survey conducted at Queensland University of Technology.
