Podcast
Questions and Answers
Which factor does NOT influence the synchronicity of communication channels?
Which factor does NOT influence the synchronicity of communication channels?
Which of the following best describes the concept of media richness?
Which of the following best describes the concept of media richness?
What does higher social presence in communication typically lead to?
What does higher social presence in communication typically lead to?
Which statement about communication barriers is accurate?
Which statement about communication barriers is accurate?
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Which condition would NOT typically necessitate the use of rich communication media?
Which condition would NOT typically necessitate the use of rich communication media?
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What is one of the key components of active listening?
What is one of the key components of active listening?
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Which strategy is NOT part of the active listening process?
Which strategy is NOT part of the active listening process?
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In cross-cultural communication, which of the following is a verbal difference?
In cross-cultural communication, which of the following is a verbal difference?
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What is a significant benefit of the organizational grapevine?
What is a significant benefit of the organizational grapevine?
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What limitation can arise from the grapevine in organizational settings?
What limitation can arise from the grapevine in organizational settings?
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Which of the following actions is recommended during the active listening process?
Which of the following actions is recommended during the active listening process?
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How has the internet changed the way information is transmitted in the grapevine?
How has the internet changed the way information is transmitted in the grapevine?
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When dealing with conflict in a team setting, how should one approach the situation when asked for an opinion on a decision you disagree with?
When dealing with conflict in a team setting, how should one approach the situation when asked for an opinion on a decision you disagree with?
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What role does communication play in decision making within an organization?
What role does communication play in decision making within an organization?
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Which component is critical to the communication process model for ensuring the message is correctly understood?
Which component is critical to the communication process model for ensuring the message is correctly understood?
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What aspect can hinder communication effectiveness due to cultural differences?
What aspect can hinder communication effectiveness due to cultural differences?
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In the context of communication channels, what is a significant characteristic of non-verbal communication?
In the context of communication channels, what is a significant characteristic of non-verbal communication?
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Which of the following is NOT a factor that improves communication between sender and receiver?
Which of the following is NOT a factor that improves communication between sender and receiver?
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What is meant by media richness in communication channels?
What is meant by media richness in communication channels?
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Which of the following is a potential barrier to effective communication?
Which of the following is a potential barrier to effective communication?
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What is one of the primary functions of communication in organizations?
What is one of the primary functions of communication in organizations?
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Study Notes
Communication in Teams and Organizations
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Communication is the process of transmitting and understanding information between people. It involves conveying intended meaning, not just symbols.
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Communication is crucial for coordinating work activities, organizational learning, improved decision-making, changing behavior, and employee well-being.
Communication Process Model
- The communication process involves a sender and a receiver.
- The sender forms a message, encodes it, transmits it, and decodes any feedback.
- The receiver receives the message, decodes it, forms feedback, and encodes it to send to the sender.
- Noise can interfere with the process.
Improving Communication: Coding/Decoding
- Effective communication requires shared codebooks between sender and receiver.
- Experienced encoding and well-motivated communicators are important.
- The chosen channel should be appropriate for the sender/receiver and aligned with their motivations and skills.
- Shared mental models of the context are essential for effective communication.
Communication Channels
- Verbal communication utilizes words (spoken or written). Spoken and written communication have different strengths and weaknesses.
- Written communication has improved with email etc, improving efficiency.
- Nonverbal communication encompasses all aspects of communication not using words (body language, tone of voice, physical distance, etc.).
Choosing the Best Communication Channels
- Employees now have more communication channels than before (physical and digital).
- The right channel needs to be chosen based on relevant factors.
Choosing Channels: Synchronicity
- Synchronous communication happens in real-time, while asynchronous occurs at different times.
- Choose channels based on time urgency, topic complexity, cost of communication, and the receiver's capacity for reflection.
Choosing Channels: Social Presence
- Channels vary in their ability to create a sense of closeness between communicators.
- Higher social presence factors include synchronous communication and casual/personal message content.
- These factors increase empathy and influence.
Choosing Channels: Social Acceptance
- The communication channel should be acceptable to those involved.
- Factors to consider include firm/team norms, individual preferences, and symbolic meanings associated with the channel.
Choosing Channels: Media Richness
- Communication richness is the ability of a channel to convey cues, allow feedback, support customized messages, and utilize complex symbols.
- Channels with high data-carrying capacities are better for non-routine and ambiguous situations.
- Lean channels work well for routine, clear situations
Hierarchy of Media Richness
- Rich channels (e.g., face-to-face) can convey multiple cues and allow for feedback.
- Lean channels (e.g., email or newsletters) are less rich but suitable for routine situations.
Exceptions to Media Richness
- Electronic channels allow for multi-communication through various lean channels.
- Proficiency level differences and social distractions may impact choice.
Communication Barriers
- Communication barriers can occur at various levels (perceptions, language, jargon, ambiguity, filtering, information overload).
Active Listening
- Active listening is an important communication aspect.
- Key aspects include making eye contact, maintaining engagement, putting personal thoughts on hold, providing feedback, repeating key details, and preventing interruptions.
Active Listening Process and Strategies
- Active listening involves multiple stages, including sensing, active listening, and evaluating.
Cross-Cultural Communication
- Verbal differences include language, voice intonation, and conversational/silence overlaps.
- Nonverbal differences include varying nonverbal gestures.
- High and Low-Context cultures also need consideration.
Organizational Grapevine
- The grapevine is an informal communication network in organizations.
- Early findings indicate information spreads quickly, follows cluster patterns, is more active in homogeneous groups, and often contains some truth.
- The emergence of email, social networks and other online channels has changed how grapevines operate in organizations.
Grapevine Benefits/Limitations
- The grapevine facilitates information sharing and strengthens corporate culture
- It can, however, lead to inaccuracies and distortions.
- Can increase anxiety.
- Perceived lack of concern for employees if slower than company information.
What would you do?
- A scenario describing a conflict situation where the workplace team has reached a conclusion on Plan B but one person believes Plan A is superior, presenting to department and executives and how to proceed in this situation.
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Description
This quiz explores the essential concepts of communication within teams and organizations, including the communication process model and methods to improve communication. Understand the roles of the sender and receiver, and learn how effective coding and decoding can enhance organizational effectiveness.
