Communication in Organizations

Formal communication channels follow the organizational hierarchy and are used for professional matters. For example, official memos, meetings, emails, and reports.

Informal communication channels are spontaneous and emerge naturally between people, often used for personal or social messages. This could be casual conversations at the water cooler, lunch breaks, or informal group chats.

Decoding is the process of interpreting the message by the receiver, translating the symbols into understandable meaning.

Feedback is the response from the receiver, letting the sender know if the message was understood correctly. It's essential for effective communication.

The communication process involves a sender, a message, a receiver, and feedback. These elements work together to ensure information is transmitted effectively.

A communication network where information flows through a central person, limiting direct communication between other team members.

A communication network where all members can directly communicate with each other, fostering open dialogue and collaboration.

Teams where members have equal authority and responsibility, making decisions collaboratively.

A communication pattern where information travels through a hierarchical chain, from top to bottom.

A communication network that facilitates communication across different functional departments, merging expertise and perspectives.

Two key messages conveyed by body language are: (1) liking and interest in the other person and (2) perceived status between the sender and receiver.

Text language is generally considered unprofessional in emails.

Crossed arms are often perceived as a barrier and convey a lack of approachability.

Video-conferencing allows for real-time audio and video interactions, while conference calling is primarily limited to audio communication.

Nonverbal communication includes body movements, voice tone, facial expressions, and physical distance.

The way we use our bodies, faces, and voices to communicate without using words, providing insights into our feelings and the dynamics of the interaction.

The use of gestures, posture, and facial expressions to communicate emotions and intentions.

The tone of voice and emphasis used to communicate, adding meaning and emotion to words.

The physical distance we keep between ourselves and others, influenced by cultural norms and the relationship between individuals.

While email is a convenient way to communicate, it lacks the immediate feedback and emotional nuance of oral communication.