Communication in Organizations: Elements and Processes

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Questions and Answers

What are the elements of communication?

  • Sender, Message, Noise, Channel/Medium, Feedback, Receiver (correct)
  • Transmitter, Signal, Interference, Pathway, Response, Receiver
  • Speaker, Words, Disturbance, Internet, Response, Listener
  • Writer, Content, Static, Medium, Reaction, Audience

Which communication network flows linearly from one person to the next in a sequence?

  • All-Channel
  • Linear-Link
  • Chain (correct)
  • Wheel

What is the main characteristic of the 'Wheel' communication network?

  • Rapid information exchange among all team members
  • Communication flows freely among all members
  • All communication flows through a central figure (correct)
  • Communication flows linearly in a sequence

Which communication structure allows for rapid information exchange and open communication among all team members?

<p>All-Channel (B)</p> Signup and view all the answers

What are the expressions of communication?

<p>Verbal and Non-verbal (B)</p> Signup and view all the answers

Which direction of communication involves communication flowing from top to bottom and vice versa?

<p>Vertical (D)</p> Signup and view all the answers

What is the term used to refer to informal, unofficial channels of communication characterized by rumors, gossip, and informal discussions within an organization?

<p>Grapevine (C)</p> Signup and view all the answers

Which barrier of communication involves shaping communicated information to present it in a positive or advantageous light to the recipient?

<p>Filtering (C)</p> Signup and view all the answers

What is the barrier of communication that occurs when people feel threatened and try to protect themselves by either lying or interpreting messages in a way that benefits them?

<p>Defensiveness (C)</p> Signup and view all the answers

Which type of communication network facilitates communication through emails, messaging platforms, video conferencing, and other digital tools?

<p>Computer (C)</p> Signup and view all the answers

What does the term 'information overload' as a barrier of communication refer to?

<p>Excess of received information overwhelming processing capacity (D)</p> Signup and view all the answers

Which action is suggested for overcoming the barrier of 'Information Overload'?

<p>Simple language (D)</p> Signup and view all the answers

In the context of communication barriers, what does 'defensiveness' lead to?

<p>Twisting facts to avoid blame (D)</p> Signup and view all the answers

'Language differences' as a barrier of communication can particularly affect communication within an organization when:

<p>Younger employee uses slang that confuses an older colleague (D)</p> Signup and view all the answers

'Grapevine' in an organization is characterized by:

<p>Rumors, gossip, and informal discussions (A)</p> Signup and view all the answers

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