Fire-EMS Policies
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Questions and Answers

What is the style of management in the Department?

  • Bureaucratic
  • Hierarchical
  • Participatory (correct)
  • Authoritarian

    • Who do members need to inform when they wish to breach the normal chain of command?

  • The Assistant Chiefs
  • The District Chiefs
  • The Chief
  • Their immediate supervisor (correct)

    • What is one of the standard exceptions to chain of command communications?

  • Open meetings such as Chief's Staff (correct)
  • Written correspondence only
  • Private meetings with the Chief
  • Phone calls to superior officers

    • When can the chain of command be breached?

    <p>To report infractions committed by superior officers</p> Signup and view all the answers

    Who has the authority to delegate or limit an officer's authority at an emergency incident?

    <p>The Chief</p> Signup and view all the answers

    Who is designated as an authorized officer of the Department?

    <p>All officers and staff or volunteer members appointed by the Chief</p> Signup and view all the answers

    What happens to an officer's authority if they are removed or their authority is limited by the Chief?

    <p>It is terminated permanently</p> Signup and view all the answers

    What is the purpose of sending carbon copies and blind copies on standard or electronic correspondence?

    <p>To inform superior officers of breaches to the chain of command</p> Signup and view all the answers

    Who issues regulations that volunteer members must comply with regarding occupational health and safety?

    <p>Hanover County Administrator</p> Signup and view all the answers

    What is a requirement for members performing their duties?

    <p>Promptly reporting to duty</p> Signup and view all the answers

    What is prohibited in the conduct of members?

    <p>Displays of bias towards any person</p> Signup and view all the answers

    What is expected of members in their dealings with others?

    <p>To be respectful and civil</p> Signup and view all the answers

    What must members report in relation to occupational health and safety?

    <p>Possible exposure to communicable diseases and hazardous materials</p> Signup and view all the answers

    What is a requirement for uniformed members assigned to special duties?

    <p>To take action outside the scope of their specialized assignment when necessary</p> Signup and view all the answers

    What is a general expectation of members in performing their duties?

    <p>To work efficiently and courteously</p> Signup and view all the answers

    What is a crucial aspect of a member's performance of duty?

    <p>Being properly uniformed and equipped</p> Signup and view all the answers

    Who do operational volunteer members serve at the discretion of?

    <p>The Chief</p> Signup and view all the answers

    What is a characteristic of volunteer non-operational members?

    <p>They do not respond to emergency incidents or render patient care</p> Signup and view all the answers

    What is required for all non-operational members?

    <p>A background investigation conducted by Department administration</p> Signup and view all the answers

    Who appoints volunteer officers of the Department?

    <p>The Chief</p> Signup and view all the answers

    Who do corporate officers serve at the discretion of?

    <p>Their individual fire company or rescue squad</p> Signup and view all the answers

    What is a characteristic of volunteer officers of the Department?

    <p>They are authorized to give orders and exercise authority consistent with their appointed rank</p> Signup and view all the answers

    What is a role of chaplains in the Department?

    <p>To provide spiritual and emotional guidance to members of the Department and victims at the scene of an emergency incident</p> Signup and view all the answers

    What do all volunteer members of the Department have in common?

    <p>They serve at the discretion of the Chief or their individual fire company or rescue squad</p> Signup and view all the answers

    What is the primary objective of coordinating efforts with other members and agencies?

    <p>To ensure maximum achievement and continuity of purpose through teamwork</p> Signup and view all the answers

    What is the expected behavior of members in terms of cooperation?

    <p>To foster and maintain a high degree of cooperation within and outside the Department</p> Signup and view all the answers

    What is the basis of personal accountability within the Department?

    <p>Individual actions and fulfillment of duties</p> Signup and view all the answers

    Why is it essential for members to supply complete and truthful information?

    <p>To ensure accurate information for official duties</p> Signup and view all the answers

    What is prohibited in the context of reporting infractions or violations?

    <p>Misrepresentation of facts and spreading of rumors</p> Signup and view all the answers

    How are members expected to conduct themselves at all times?

    <p>In a manner that reflects most favorably on the Department</p> Signup and view all the answers

    What is the underlying principle of the Department's Conduct and Workforce Relations Policy?

    <p>Fostering a sense of teamwork and cooperation</p> Signup and view all the answers

    What is the purpose of the Conduct and Workforce Relations Policy?

    <p>To guide member behavior and promote a positive work environment</p> Signup and view all the answers

    Where should members report all criminal charges and convictions against them?

    <p>To the Assistant Chief of Administration through the chain of command</p> Signup and view all the answers

    What is the purpose of the Fraud, Waste and Abuse Hotline?

    <p>To report suspected wrongdoing involving fraud, waste and abuse of Hanover County and Hanover County Public Schools assets or resources</p> Signup and view all the answers

    When should members notify their supervisory officer of an absence due to sickness?

    <p>Prior to their scheduled reporting time</p> Signup and view all the answers

    What is the consequence of failing to report criminal charges and convictions?

    <p>Disciplinary action in accordance with the provisions of Section 13.3 of the Human Resources Policies of Hanover County</p> Signup and view all the answers

    Who should members report violations of the Policy Manual to?

    <p>Their supervisory officer, the Department's Human Resources Analyst, Hanover County's Internal Audit Department and/or Hanover County's Human Resources Department</p> Signup and view all the answers

    What is the phone number for the Fraud, Waste and Abuse Hotline?

    <p>365-6813</p> Signup and view all the answers

    Why are members expected to report violations of the Policy Manual?

    <p>To report violations promptly</p> Signup and view all the answers

    What is the purpose of the Department's Standard Operating Procedures?

    <p>To require members to report absences due to sickness prior to their scheduled reporting time</p> Signup and view all the answers

    Study Notes

    Management Style and Chain of Command

    • The Department's management style is participatory, allowing for standard exceptions to chain of command communications.
    • The "open door policy" allows members to bypass the chain of command, but they must first inform their immediate supervisor.
    • Exceptions to chain of command communications include open meetings, town hall meetings, and reporting infractions committed by superior officers.

    Volunteer Members

    • Volunteer members can be classified into three categories: operational, non-operational, and officer.
    • Volunteer non-operational members do not respond to emergency incidents or render patient care and must undergo a background investigation.
    • Volunteer officers are appointed by the Chief and are authorized to give orders and exercise authority consistent with their rank.
    • Volunteer chaplains provide spiritual and emotional guidance to members and victims.

    Conduct and Workforce Relations

    • Members are expected to perform their duties efficiently, courteously, and with good judgment, refraining from harsh language or acts.
    • Displays of bias towards any person are prohibited, and members must foster cooperation within the Department and with other agencies.
    • Members are personally accountable for their actions and must supply complete and truthful information when questioned.
    • Misrepresentation of facts and spreading rumors is prohibited, and members must report all criminal charges and convictions against them.
    • Members must report possible violations of the Policy Manual, Hanover County orders, or applicable laws to a superior officer or the appropriate department.

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    Related Documents

    Hanover Fire EMS Procedures-Guidelines Manual PDF

    Description

    Learn about the communication styles and protocols in an organizational setup, including the open door policy and standard exceptions to chain of command communications.

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