Podcast
Questions and Answers
What is the style of management in the Department?
What is the style of management in the Department?
Who do members need to inform when they wish to breach the normal chain of command?
Who do members need to inform when they wish to breach the normal chain of command?
What is one of the standard exceptions to chain of command communications?
What is one of the standard exceptions to chain of command communications?
When can the chain of command be breached?
When can the chain of command be breached?
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Who has the authority to delegate or limit an officer's authority at an emergency incident?
Who has the authority to delegate or limit an officer's authority at an emergency incident?
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Who is designated as an authorized officer of the Department?
Who is designated as an authorized officer of the Department?
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What happens to an officer's authority if they are removed or their authority is limited by the Chief?
What happens to an officer's authority if they are removed or their authority is limited by the Chief?
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What is the purpose of sending carbon copies and blind copies on standard or electronic correspondence?
What is the purpose of sending carbon copies and blind copies on standard or electronic correspondence?
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Who issues regulations that volunteer members must comply with regarding occupational health and safety?
Who issues regulations that volunteer members must comply with regarding occupational health and safety?
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What is a requirement for members performing their duties?
What is a requirement for members performing their duties?
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What is prohibited in the conduct of members?
What is prohibited in the conduct of members?
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What is expected of members in their dealings with others?
What is expected of members in their dealings with others?
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What must members report in relation to occupational health and safety?
What must members report in relation to occupational health and safety?
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What is a requirement for uniformed members assigned to special duties?
What is a requirement for uniformed members assigned to special duties?
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What is a general expectation of members in performing their duties?
What is a general expectation of members in performing their duties?
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What is a crucial aspect of a member's performance of duty?
What is a crucial aspect of a member's performance of duty?
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Who do operational volunteer members serve at the discretion of?
Who do operational volunteer members serve at the discretion of?
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What is a characteristic of volunteer non-operational members?
What is a characteristic of volunteer non-operational members?
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What is required for all non-operational members?
What is required for all non-operational members?
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Who appoints volunteer officers of the Department?
Who appoints volunteer officers of the Department?
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Who do corporate officers serve at the discretion of?
Who do corporate officers serve at the discretion of?
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What is a characteristic of volunteer officers of the Department?
What is a characteristic of volunteer officers of the Department?
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What is a role of chaplains in the Department?
What is a role of chaplains in the Department?
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What do all volunteer members of the Department have in common?
What do all volunteer members of the Department have in common?
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What is the primary objective of coordinating efforts with other members and agencies?
What is the primary objective of coordinating efforts with other members and agencies?
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What is the expected behavior of members in terms of cooperation?
What is the expected behavior of members in terms of cooperation?
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What is the basis of personal accountability within the Department?
What is the basis of personal accountability within the Department?
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Why is it essential for members to supply complete and truthful information?
Why is it essential for members to supply complete and truthful information?
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What is prohibited in the context of reporting infractions or violations?
What is prohibited in the context of reporting infractions or violations?
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How are members expected to conduct themselves at all times?
How are members expected to conduct themselves at all times?
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What is the underlying principle of the Department's Conduct and Workforce Relations Policy?
What is the underlying principle of the Department's Conduct and Workforce Relations Policy?
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What is the purpose of the Conduct and Workforce Relations Policy?
What is the purpose of the Conduct and Workforce Relations Policy?
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Where should members report all criminal charges and convictions against them?
Where should members report all criminal charges and convictions against them?
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What is the purpose of the Fraud, Waste and Abuse Hotline?
What is the purpose of the Fraud, Waste and Abuse Hotline?
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When should members notify their supervisory officer of an absence due to sickness?
When should members notify their supervisory officer of an absence due to sickness?
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What is the consequence of failing to report criminal charges and convictions?
What is the consequence of failing to report criminal charges and convictions?
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Who should members report violations of the Policy Manual to?
Who should members report violations of the Policy Manual to?
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What is the phone number for the Fraud, Waste and Abuse Hotline?
What is the phone number for the Fraud, Waste and Abuse Hotline?
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Why are members expected to report violations of the Policy Manual?
Why are members expected to report violations of the Policy Manual?
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What is the purpose of the Department's Standard Operating Procedures?
What is the purpose of the Department's Standard Operating Procedures?
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Study Notes
Management Style and Chain of Command
- The Department's management style is participatory, allowing for standard exceptions to chain of command communications.
- The "open door policy" allows members to bypass the chain of command, but they must first inform their immediate supervisor.
- Exceptions to chain of command communications include open meetings, town hall meetings, and reporting infractions committed by superior officers.
Volunteer Members
- Volunteer members can be classified into three categories: operational, non-operational, and officer.
- Volunteer non-operational members do not respond to emergency incidents or render patient care and must undergo a background investigation.
- Volunteer officers are appointed by the Chief and are authorized to give orders and exercise authority consistent with their rank.
- Volunteer chaplains provide spiritual and emotional guidance to members and victims.
Conduct and Workforce Relations
- Members are expected to perform their duties efficiently, courteously, and with good judgment, refraining from harsh language or acts.
- Displays of bias towards any person are prohibited, and members must foster cooperation within the Department and with other agencies.
- Members are personally accountable for their actions and must supply complete and truthful information when questioned.
- Misrepresentation of facts and spreading rumors is prohibited, and members must report all criminal charges and convictions against them.
- Members must report possible violations of the Policy Manual, Hanover County orders, or applicable laws to a superior officer or the appropriate department.
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Description
Learn about the communication styles and protocols in an organizational setup, including the open door policy and standard exceptions to chain of command communications.
