Podcast
Questions and Answers
What percentage of dentists consider qualified experience the most important factor when searching for a laboratory?
What percentage of dentists consider qualified experience the most important factor when searching for a laboratory?
- 62% (correct)
- 42%
- 52%
- 72%
Which aspect is NOT considered a necessity when selecting a dental laboratory?
Which aspect is NOT considered a necessity when selecting a dental laboratory?
- Reading online reviews (correct)
- Visiting the laboratory
- Meeting the technician
- Viewing facilities and size
What advantage does subcontracting agreements offer to dental laboratories?
What advantage does subcontracting agreements offer to dental laboratories?
- Faster turnaround times
- Full service operation (correct)
- Access to specialized materials
- Lower operational costs
Which of the following is NOT a consideration for a dentist when discussing prices with a laboratory?
Which of the following is NOT a consideration for a dentist when discussing prices with a laboratory?
What is a common disadvantage of subcontract agreements in dental laboratory services?
What is a common disadvantage of subcontract agreements in dental laboratory services?
When discussing clinical and laboratory philosophies, what is important for the dentist and laboratory to determine?
When discussing clinical and laboratory philosophies, what is important for the dentist and laboratory to determine?
What factor is emphasized as important when handling remakes in dental lab services?
What factor is emphasized as important when handling remakes in dental lab services?
During the initial discussions with a laboratory, which topic is NOT typically addressed?
During the initial discussions with a laboratory, which topic is NOT typically addressed?
What is a primary reason failures in dental prosthesis occur?
What is a primary reason failures in dental prosthesis occur?
What is the role of the dentist regarding patient care?
What is the role of the dentist regarding patient care?
Which of the following is NOT considered a barrier to effective communication?
Which of the following is NOT considered a barrier to effective communication?
Which principle is essential for ensuring a message is understood by the receiver?
Which principle is essential for ensuring a message is understood by the receiver?
Why is it important for the technician to be involved in the treatment planning phase?
Why is it important for the technician to be involved in the treatment planning phase?
What is a suggested approach for a technician when soliciting new accounts?
What is a suggested approach for a technician when soliciting new accounts?
What should be agreed upon before the first case is sent to the laboratory?
What should be agreed upon before the first case is sent to the laboratory?
How can poor listening impact communication in a dental team?
How can poor listening impact communication in a dental team?
What is a common issue with communication between dentists and laboratories?
What is a common issue with communication between dentists and laboratories?
Which factor does NOT influence how individuals approach communication?
Which factor does NOT influence how individuals approach communication?
What is necessary for effective communication regarding tooth shade?
What is necessary for effective communication regarding tooth shade?
What should technicians do when seeking to understand a dentist's needs regarding laboratory services?
What should technicians do when seeking to understand a dentist's needs regarding laboratory services?
What method can enhance feedback between the dentist and the laboratory?
What method can enhance feedback between the dentist and the laboratory?
What is considered a psychological effect of communication breakdown within a dental team?
What is considered a psychological effect of communication breakdown within a dental team?
What can minimize errors related to unapproved materials or techniques?
What can minimize errors related to unapproved materials or techniques?
Which practice is recommended for the communication of treatment details?
Which practice is recommended for the communication of treatment details?
Flashcards
Communication Breakdown in Dentistry
Communication Breakdown in Dentistry
Failures in communication between dentists and technicians often lead to poor quality and costly dental prosthetics.
Communication Medium
Communication Medium
The way a message is sent from a sender to a receiver (e.g., verbally, in writing).
Communication Barriers
Communication Barriers
Obstacles that prevent clear communication, including environment, education, personal preferences, social biases, and individual psychology.
Communication Feedback
Communication Feedback
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Prioritizing New Accounts (Technician)
Prioritizing New Accounts (Technician)
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Account Selection Tip (Dentists)
Account Selection Tip (Dentists)
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Problem Payer Dentist
Problem Payer Dentist
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Successful Account Solicitation
Successful Account Solicitation
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Dentist's Laboratory Search Criteria
Dentist's Laboratory Search Criteria
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Laboratory Services Variety
Laboratory Services Variety
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Agreement Key Elements (Clinical)
Agreement Key Elements (Clinical)
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Agreement Key Elements (Pricing)
Agreement Key Elements (Pricing)
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Agreement Key Elements (Timelines)
Agreement Key Elements (Timelines)
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Agreement Key Elements (Remakes)
Agreement Key Elements (Remakes)
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Laboratory Selection
Laboratory Selection
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Laboratory Technician Education
Laboratory Technician Education
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Remake Rule
Remake Rule
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Payment Policy
Payment Policy
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New Material or Technique
New Material or Technique
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Dentist's Authority
Dentist's Authority
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Team Support
Team Support
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Lab Visit Policy
Lab Visit Policy
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Technician Involvement in Planning
Technician Involvement in Planning
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Prescription as Communication
Prescription as Communication
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Study Notes
Communication Between Dentist and Technologist
- Communication breakdowns in dental prosthesis result in lower quality appliances, higher costs, and negative psychological impacts on the team.
- Dentists and technicians frequently invest in continuing education but rarely use formal courses to improve team communication.
Basic Communication Principles
- Communication is defined as the successful transmission of a message.
- Key elements include communication medium, barriers, and feedback.
Medium
- Communication is the successful transmission of a message from sender to receiver using an appropriate mode.
Barriers
- Environmental factors, educational backgrounds, personal preferences, social biases, and genetics affect communication.
- Barriers like pride, intimidation, insecurities, fears, personal ambitions, tone of voice, appearance, and undesirable surroundings also impede effective communication.
- Poor listening and failing to ask questions are major communication obstructions. People often formulate their own responses instead of actively listening.
Feedback
- Senders depend on feedback to gauge receiver comprehension of the message.
- Receivers should relay the message's clarity to the sender.
Planning Considerations
- Technician soliciting new accounts: Prioritize dentists near the lab, seek compatible techniques/philosophies, evaluate technician credentials, avoid "problem payers".
- Dentist searching for a laboratory: Qualified experience is vital, location is crucial, especially for remakes, and visiting potential labs is important. Reasonable fees align with quality.
- Agreements: Discuss specific services offered (full or specialized), understand potential communication errors. Agree on policies for prices, due dates, remakes, and payments.
- Legal and ethical obligations: The dentist makes decisions about patient care quality and quantity. All team members support those decisions.
Developing the Relationship
- Visiting facilities: Technicians should invite dentists and staff to see the lab operations. Dentists should reciprocate by inviting lab personnel.
- Treatment planning: Involve technicians in the treatment planning phase, especially for complex cases.
- Prescriptions: Standardize prescriptions to represent the sole method of lab-dentist communication.
- Terminology: Utilize common terms, and ensure all team members have identical charts.
- Communicating tooth shades: Labs should use identical shade guides as the dentist's.
- Feedback: Implement feedback systems for technicians and dentists to correct minor issues before they escalate. Telephone calls are common, but more regular constructive feedback is valuable. An effective critique card system supplemented with person-to-person meetings improves communication greatly.
Third-party Communication
- Utilize telephones or dental assistants as intermediaries for technical messages.
Evaluation
- After a suitable time working with a lab, evaluate performance, quality of services, remake percentages, and dentist and technician interaction.
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Description
This quiz explores the crucial aspects of communication between dentists and dental technologists. It covers common barriers, communication mediums, and essential principles that facilitate effective interactions in the dental field. Understanding these elements is vital for improving teamwork and the quality of dental appliances.
