Podcast
Questions and Answers
What factor do 62% of dentists consider the most important when searching for a laboratory?
What factor do 62% of dentists consider the most important when searching for a laboratory?
- Size of the laboratory
- Location of the laboratory
- Quality of the laboratory fees
- Qualified experience (correct)
Which of the following is NOT a recommended step when selecting a dental laboratory?
Which of the following is NOT a recommended step when selecting a dental laboratory?
- Viewing the laboratory's facilities
- Choosing the cheapest laboratory available (correct)
- Visiting the laboratory
- Meeting the technician
Why is it important for dentists to discuss materials and techniques with the laboratory?
Why is it important for dentists to discuss materials and techniques with the laboratory?
- To align clinical and laboratory philosophies (correct)
- To ensure all procedures are done by the technician
- To keep all information confidential
- To drive down the costs of services
Which of these agreements involves discussing specific types of services?
Which of these agreements involves discussing specific types of services?
What is a disadvantage of subcontracting services with other laboratories?
What is a disadvantage of subcontracting services with other laboratories?
What is a desirable policy regarding price changes in laboratory agreements?
What is a desirable policy regarding price changes in laboratory agreements?
Which factor should dental technicians' education be based on?
Which factor should dental technicians' education be based on?
What is essential for a dentist to investigate regarding a laboratory?
What is essential for a dentist to investigate regarding a laboratory?
What is a primary consequence of poor communication within a dental team?
What is a primary consequence of poor communication within a dental team?
Which of the following is NOT listed as a barrier to effective communication?
Which of the following is NOT listed as a barrier to effective communication?
What should senders rely on to ensure their message is understood?
What should senders rely on to ensure their message is understood?
Which practice is recommended for a technician seeking new accounts?
Which practice is recommended for a technician seeking new accounts?
Which barrier arises from pre-existing personal feelings or traits of team members?
Which barrier arises from pre-existing personal feelings or traits of team members?
What aspect of communication is primarily impacted by environmental factors?
What aspect of communication is primarily impacted by environmental factors?
What is suggested to determine the purpose of a dentist’s search when changing laboratories?
What is suggested to determine the purpose of a dentist’s search when changing laboratories?
What is a common pitfall during communication when listening to others?
What is a common pitfall during communication when listening to others?
Which aspect of collaboration is emphasized in the treatment planning phase?
Which aspect of collaboration is emphasized in the treatment planning phase?
What is the primary means of communication between the dentist and the laboratory?
What is the primary means of communication between the dentist and the laboratory?
What should dentists do if a new material or technique needs to be introduced?
What should dentists do if a new material or technique needs to be introduced?
What issue arises from communication problems between dentists and laboratories?
What issue arises from communication problems between dentists and laboratories?
Why should laboratories ensure their shade guides are identical to those used by dentists?
Why should laboratories ensure their shade guides are identical to those used by dentists?
What can be an effective way to obtain continuous feedback between the dentist and technician?
What can be an effective way to obtain continuous feedback between the dentist and technician?
What importance does visiting facilities have in the dentist-laboratory relationship?
What importance does visiting facilities have in the dentist-laboratory relationship?
What is essential for the entire dental team after decisions on patient care have been made?
What is essential for the entire dental team after decisions on patient care have been made?
Flashcards
Communication Breakdown in Dental Prosthetics
Communication Breakdown in Dental Prosthetics
Issues in communication between dentists and technicians can lead to lower-quality, more expensive dental prosthetics and affect team morale.
Communication Medium
Communication Medium
The method used to transmit a message from sender to receiver, ensuring successful information transfer
Communication Barriers
Communication Barriers
Obstacles that hinder the clear transfer of a message, including environment, personal traits, and listening habits.
Feedback in Communication
Feedback in Communication
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Prioritizing Dentist Accounts
Prioritizing Dentist Accounts
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Problem Payer Dentist
Problem Payer Dentist
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Dentist Seeking Quality Lab
Dentist Seeking Quality Lab
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Responsive Dentist
Responsive Dentist
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Dentist-Lab Search Criteria
Dentist-Lab Search Criteria
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Technician Qualifications
Technician Qualifications
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Lab Service Investigation
Lab Service Investigation
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Negotiation in Lab Agreements
Negotiation in Lab Agreements
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Lab Agreement Services
Lab Agreement Services
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Clinical/Lab Philosophies
Clinical/Lab Philosophies
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Pricing & Policies in Agreements
Pricing & Policies in Agreements
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Lab Agreement Logistics
Lab Agreement Logistics
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Pre-Lab Agreement
Pre-Lab Agreement
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Treatment Planning
Treatment Planning
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Prescription Forms
Prescription Forms
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Standardized Terminology
Standardized Terminology
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Tooth Shade Matching
Tooth Shade Matching
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Feedback Systems
Feedback Systems
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Lab-Dentist Visits
Lab-Dentist Visits
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Final Decision-Making
Final Decision-Making
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Study Notes
Communication Between Dentists and Technologists
- Many dental prosthesis failures stem from communication breakdowns within the dental team.
- Lower quality appliances result from poor communication; these cost more than usual.
- Ineffective team communication negatively impacts team members' psychological well-being.
- Dentists and technicians spend money on continuing education, but little effort is directed toward formal courses in improving team communication.
Basic Communication Principles
- Medium: Communication is the successful transmission of a message from sender to receiver using an appropriate mode.
- Barriers: Environment, education, personal preferences, social prejudices, and genetics affect how individuals communicate.
- Feedback: Senders need feedback to gauge the receiver's understanding; receivers should notify senders of message clarity.
Barriers to Communication
- Personal factors: Pride, intimidation, insecurities, fears, and personal ambitions hinder effective communication.
- Environmental factors: Tone of voice, appearance, and undesirable surroundings contribute to poor communication.
- Communication style: Poor listening skills and the inability to ask questions are significant obstacles to effective communication.
Planning for Effective Communication
- Technician soliciting new accounts: Prioritize accounts near the laboratory; seek dentists with compatible techniques and philosophies. Evaluate technicians' credentials and avoid "problem payers." Assess if dentists want quality or merely discounted prices. Ask why dentists are changing labs. Look for cooperative dentists who give feedback.
- Dentist searching for a laboratory: Location is a significant factor, especially for remakes. Visiting the lab, examining facilities, and meeting the technician are crucial. Reasonable fees should match the quality of the product.
- Agreements: Define services to be performed; laboratories can specialize fully or in a particular area. Subcontracting has advantages (full service) and disadvantages (increased communication risks). The dentist must know which services the lab does vs. other labs. Discuss philosophies, techniques, materials, prices, due dates, turn-around time, rush cases, and policies for remakes.
- Ethical and Legal Obligations: Dentists are ultimately responsible for the quality and quantity of patient care. Every team member must support the decisions made for patient care.
- Credit and Payment policies: Agree on payment and credit policies before work begins.
- Notify on materials and techniques: Dentists should be notified in advance of any new materials or techniques.
Developing Relationships
- Visiting policies: Technicians should invite dentists to their lab, creating an opportunity for dentists to see the lab's operation. Dentists should similarly invite laboratory personnel for visits.
- Treatment planning: Technician involvement in treatment planning minimizes complex case problems.
- Prescriptions: Laboratories furnish the dentist with prescription forms (completed & signed by the dentist). The prescription should be the only way the lab communicates with the dentists regarding the case.
- Terminology: Use common terminology for the procedures. All team members should have identical charts.
- Tooth Shade: Laboratories should have the same shade guides that the dentist uses.
- Feedback: Effective feedback systems allow issues to be resolved before becoming costly. Laboratories frequently use phone calls, but critique cards are also a helpful tool. Constructive, in-person meetings (vs. one-way written communications) are best.
- Third-party communication: A dental assistant can act as a mediator to clarify technical communications between dentists and technologists.
- Evaluation: Evaluating performance, quality of service, remake percentages, and dentist/technician reports is crucial after a suitable period of working together to identify any communication breakdowns.
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Description
Explore the importance of effective communication between dentists and dental technologists. This quiz covers key communication principles, barriers to effective dialogue, and how communication impacts the quality of dental prosthesis and team well-being.
