Communication Essentials

Communication

• Communication is the exchange of information with others, involving feelings or facts, through verbal exchange, written words, body language, or non-verbal gestures.

Types of Communication

Verbal Communication

• The exchange of ideas or information through spoken words.
• Tone of voice, speed, inflections, and word choice are all part of verbal communication.

Written Communication

• Communication through written words or drawings.
• Written communication can convey readiness, reliability, and charm.

Non-Verbal Communication

• The way we look at people, stand, or use body language.
• Non-verbal cues can convey closeness, distance, or distraction.

Effective Communication

Be a Non-Judgmental Observer and Listener

• Receive information in an accepting manner.

Be a Careful Listener

• Listen to what the person says and what is left out of the conversation.

Be Sensitive

• Respect clients' moods and boundaries.
• Physical touch can be comforting.

Be Courteous

• Be engaging, tactful, and sensitive.

Communication with Clients

Be Corteous and Tactful

• Be considerate of others and show willingness to listen.

Emotional Control

• Learn to accept constructive criticism and suggestions.

Try to Be Tactful

• Do and say the right thing at the right time.

Relationship with Client

• Spend quality time with clients and their families.
• Clients value their relationships with caregivers.

Family and Visitors

• Visitors are important for clients who are isolated at home.
• Listen to visitors and family members, but avoid getting involved in their affairs.

Memo

• Remember to contact your supervisor if unsure about answering questions.
• Report changes in family functions and relationships.

Observing, Reporting, and Recording

Introduction

• Observing involves carefully watching, listening, and asking questions.

Methods of Observation

• Use all senses: listening, viewing, feeling, and hearing.

Objective and Subjective Reporting

• Subjective reporting gives opinions, while objective reporting states facts.
• Use agency-specific reporting systems and protocols.

Abbreviations

• AIDS: Acquired Immune Deficiency Syndrome
• AL: Not visible
• ADHD: Attention Deficit Hyperactivity Disorder
• MG: Not visible
• M/H: Medical
• ML: Not visible
• ICU: Intensive Care Unit
• EUD: Estimated Duration
• D&C: Dilatation And Curettage
• EBL: Estimated Blood Loss
• EGA: Estimated Gestational Age
• IM: Intramuscular
• K: Potassium
• LBP: Lower Back Pain
• EDC: Estimated Date of Confinement
• EDD: Actual Date of Confinement