Communication Chapter

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Questions and Answers

What are the three basic methods of communication?

Written, Oral, and Telephonic

Formal, Informal, and Visual

Verbal, Non-verbal, and Visual (correct)

Verbal, Non-verbal, and Audio

Written communication is a type of non-verbal communication.

False

Words are the most accurate and powerful tools to express and share _______________________.

ideas

What is the most significant advantage of oral communication?

immediate feedback and clarification Signup and view all the answers

Telephonic conversation is a type of written communication.

False Signup and view all the answers

What is the primary purpose of verbal communication?

to express and share ideas Signup and view all the answers

Match the following methods of communication with their descriptions:

Verbal = involves the use of words Non-verbal = involves the use of non-word cues Visual = involves the use of images Signup and view all the answers

What is the process of expressing information or ideas through spoken words called?

Oral Communication Signup and view all the answers

Speaking in a very soft voice always leads to effective communication.

False Signup and view all the answers

What does 'Pace' refer to in oral communication?

How fast or slow you speak Signup and view all the answers

If a speaker talks in a loud volume with someone sitting across the table, he may sound _______________________.

dominating Signup and view all the answers

What is fluency in oral communication?

The ability to speak with ease and accuracy in a language. Signup and view all the answers

What is the importance of choosing the right words in oral communication?

To communicate your meaning clearly and leave little to no scope for misinterpretation. Signup and view all the answers

Match the following factors that determine the effectiveness of oral communication with their descriptions:

Pace = Clarity in Pronunciation Volume/Pitch = Speaking words clearly and correctly Choice of Words = Choosing the appropriate words while communicating Signup and view all the answers

What happens if a speaker talks too fast?

The receiver may not be able to absorb and interpret the message correctly Signup and view all the answers

A conversation should be simple, _______________________, and to the point.

short Signup and view all the answers

Study Notes

Communication Skills

Communication is a learnable skill that can improve the quality of life.
It involves exchanging ideas, opinions, or information among people.

Methods of Communication

There are three basic methods of communication: Verbal, Non-verbal, and Visual.

Verbal Communication

Verbal Communication involves using words to deliver a message.
There are two primary forms of verbal communication: Oral and Written.

Oral Communication

Oral Communication is the process of expressing information through spoken words.
It's a more natural form of communication than written form.
Advantages of oral communication: provides immediate feedback and clarification, is time-saving, and lends a personal touch.
Examples: telephonic conversation, video-conferencing, voice mails, general conversation, speeches, meetings, seminars, group discussions, etc.

Factors of Effective Oral Communication

Pace: speaking at a moderate speed to ensure the receiver can absorb the message correctly.
Clarity in Pronunciation: speaking words clearly and correctly.
Volume/Pitch: maintaining a balanced tone to avoid dominating or appearing shy.
Choice of Words: selecting appropriate words to communicate the intended meaning clearly.
Fluency: speaking with ease and accuracy in a language to keep the receiver engaged.
Length of Communication: keeping the conversation simple, short, and to the point.

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Description

Learn about the importance of communication, its various methods, and how to improve communication skills. Understand verbal, non-verbal, and visual communication, and its advantages and disadvantages.