Podcast
Questions and Answers
Which of the following is considered the first and most important communication skill?
Which of the following is considered the first and most important communication skill?
- Speaking
- Reading
- Listening (correct)
- Writing
Hearing and listening are the same process.
Hearing and listening are the same process.
False (B)
Name three of the five activities involved in the listening process.
Name three of the five activities involved in the listening process.
Selecting, Attending, Understanding, Remembering, Responding
Listeners who focus on facts and withhold judgment before reaching a conclusion are considered ______ listeners.
Listeners who focus on facts and withhold judgment before reaching a conclusion are considered ______ listeners.
Match the listening style with its description:
Match the listening style with its description:
Which listening barrier involves the fear of misunderstanding messages?
Which listening barrier involves the fear of misunderstanding messages?
Improving your listening skills involves focusing solely on the speaker's words without considering nonverbal cues.
Improving your listening skills involves focusing solely on the speaker's words without considering nonverbal cues.
List three strategies for improving your listening skills.
List three strategies for improving your listening skills.
Responding to clarify and confirm understanding involves asking ______ questions and paraphrasing the message content.
Responding to clarify and confirm understanding involves asking ______ questions and paraphrasing the message content.
What type of listening supports the development of relationships through better understanding of a communication partner's feelings and perspectives?
What type of listening supports the development of relationships through better understanding of a communication partner's feelings and perspectives?
Flashcards
Hearing
Hearing
The psychological process of decoding sounds.
Listening
Listening
The process of receiving, constructing meaning from, and responding to verbal and nonverbal messages.
Relational Listening
Relational Listening
Listeners who prefer listening to people's emotions and feelings; interested in personal information and empathy.
Analytical Listening
Analytical Listening
Listeners who focus on facts and tend to withhold judgment before reaching a conclusion.
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Critical Listening
Critical Listening
Listeners who are good at evaluating information; they focus on facts and logic and are adept at noting contradictions.
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Task-Oriented Listening
Task-Oriented Listening
Listeners who focus on specific outcomes or tasks more than on the communication relationship.
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Receiver Apprehension
Receiver Apprehension
Fear of misunderstanding or misinterpreting a message; psychological inability to adjust to expressed messages.
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Empathic Listening
Empathic Listening
Listening that allows a communication partner to develop relationships and it helps prevent misunderstanding.
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- Oral communication is covered in chapter 5.
- The content presented is from the textbook "Communication. Principles for a Lifetime," by Beebe S.A., Beebe S.J, and Ivy D.K.
- Communication time is divided into 55% listening, 17% speaking, 17% reading, and 11% writing
- Listening is the first and most important communication skill
- Listening enhances relationships, facilitates collaboration, and links speakers with their audience
Differences Between Hearing and Listening:
- Hearing is the psychological process of decoding sounds.
- Listening is the process of receiving, constructing meaning from, and responding to verbal and nonverbal messages.
- Listening involves selecting, attending, understanding, remembering, and responding
Listening Styles
- Relational listeners prefer listening to people's emotions and feelings, are interested in personal information, seek common interests, empathize, and understand others' feelings
- Analytical listeners listen for facts, withhold judgment, consider all sides of an issue before making a decision, and focus on facts and details rathe than emotions.
- Critical listeners evaluate information, focus on facts, note contradictions, catch errors in logic, and often second-guess the accuracy of what they hear.
- Task-oriented listeners focus on specific outcomes or tasks more than on the communication relationship, emphasizing problem-solving, taking action, and focusing on what needs to be done.
Listening Barriers
- Self Barriers: Include self-focus, emotional noise, and criticism
- Information-Processing Barriers: Encompass processing rate and information overload
- Receiver Apprehension: Fear of misunderstanding or misinterpreting messages
- Other Barriers: Include shifting attention, cultural differences, and context issues related to time and place
Improving Listening Skills
- Be aware of competing messages
- Stop internal noise and practice social decentering
- Attend to the meta-message and nonverbally show interest
- Identify your listening goal
- Summarize message details and link them to the main idea
- Practice with challenging material and work to overcome barriers
- Avoid interrupting
- Listen actively
Improving Listening Skills - Responding
- To clarify and confirm understanding, use descriptive, timely, brief, and useful responses: ask appropriate questions and paraphrase the message content
- To empathize with others, understand your partner's feelings and paraphrase emotions
- Respond to provide social support
Empathic Listening
- Empathetic listening develops relationships by better understanding the message to prevent misunderstandings
- Empathy allows us to understand someone's feelings, their way of thinking, and how they perceive the world, even if we have different viewpoints.
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