Communication Chapter 5: Oral Communication

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Questions and Answers

Which of the following is considered the first and most important communication skill?

  • Speaking
  • Reading
  • Listening (correct)
  • Writing

Hearing and listening are the same process.

False (B)

Name three of the five activities involved in the listening process.

Selecting, Attending, Understanding, Remembering, Responding

Listeners who focus on facts and withhold judgment before reaching a conclusion are considered ______ listeners.

<p>analytical</p> Signup and view all the answers

Match the listening style with its description:

<p>Relational Listening = Focuses on understanding emotions and feelings Analytical Listening = Focuses on facts and details before forming a conclusion Critical Listening = Focuses on evaluating the accuracy of information Task-Oriented Listening = Focuses on problem-solving and completing tasks</p> Signup and view all the answers

Which listening barrier involves the fear of misunderstanding messages?

<p>Receiver apprehension (D)</p> Signup and view all the answers

Improving your listening skills involves focusing solely on the speaker's words without considering nonverbal cues.

<p>False (B)</p> Signup and view all the answers

List three strategies for improving your listening skills.

<p>Be aware of competing messages, Stop internal noise, Socially decenter, Attend to the meta-message, Nonverbally communicate your interest in the other person, Indetify your listening goal, Mentally summarize the details of the message, Link message details with the major idea of the message, Practice by listening to difficult or challenging material, Work to overcome listening barriers, Don't interrupt, Listen actively</p> Signup and view all the answers

Responding to clarify and confirm understanding involves asking ______ questions and paraphrasing the message content.

<p>appropriate</p> Signup and view all the answers

What type of listening supports the development of relationships through better understanding of a communication partner's feelings and perspectives?

<p>Empathic listening (C)</p> Signup and view all the answers

Flashcards

Hearing

The psychological process of decoding sounds.

Listening

The process of receiving, constructing meaning from, and responding to verbal and nonverbal messages.

Relational Listening

Listeners who prefer listening to people's emotions and feelings; interested in personal information and empathy.

Analytical Listening

Listeners who focus on facts and tend to withhold judgment before reaching a conclusion.

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Critical Listening

Listeners who are good at evaluating information; they focus on facts and logic and are adept at noting contradictions.

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Task-Oriented Listening

Listeners who focus on specific outcomes or tasks more than on the communication relationship.

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Receiver Apprehension

Fear of misunderstanding or misinterpreting a message; psychological inability to adjust to expressed messages.

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Empathic Listening

Listening that allows a communication partner to develop relationships and it helps prevent misunderstanding.

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Study Notes

  • Oral communication is covered in chapter 5.
  • The content presented is from the textbook "Communication. Principles for a Lifetime," by Beebe S.A., Beebe S.J, and Ivy D.K.
  • Communication time is divided into 55% listening, 17% speaking, 17% reading, and 11% writing
  • Listening is the first and most important communication skill
  • Listening enhances relationships, facilitates collaboration, and links speakers with their audience

Differences Between Hearing and Listening:

  • Hearing is the psychological process of decoding sounds.
  • Listening is the process of receiving, constructing meaning from, and responding to verbal and nonverbal messages.
  • Listening involves selecting, attending, understanding, remembering, and responding

Listening Styles

  • Relational listeners prefer listening to people's emotions and feelings, are interested in personal information, seek common interests, empathize, and understand others' feelings
  • Analytical listeners listen for facts, withhold judgment, consider all sides of an issue before making a decision, and focus on facts and details rathe than emotions.
  • Critical listeners evaluate information, focus on facts, note contradictions, catch errors in logic, and often second-guess the accuracy of what they hear.
  • Task-oriented listeners focus on specific outcomes or tasks more than on the communication relationship, emphasizing problem-solving, taking action, and focusing on what needs to be done.

Listening Barriers

  • Self Barriers: Include self-focus, emotional noise, and criticism
  • Information-Processing Barriers: Encompass processing rate and information overload
  • Receiver Apprehension: Fear of misunderstanding or misinterpreting messages
  • Other Barriers: Include shifting attention, cultural differences, and context issues related to time and place

Improving Listening Skills

  • Be aware of competing messages
  • Stop internal noise and practice social decentering
  • Attend to the meta-message and nonverbally show interest
  • Identify your listening goal
  • Summarize message details and link them to the main idea
  • Practice with challenging material and work to overcome barriers
  • Avoid interrupting
  • Listen actively

Improving Listening Skills - Responding

  • To clarify and confirm understanding, use descriptive, timely, brief, and useful responses: ask appropriate questions and paraphrase the message content
  • To empathize with others, understand your partner's feelings and paraphrase emotions
  • Respond to provide social support

Empathic Listening

  • Empathetic listening develops relationships by better understanding the message to prevent misunderstandings
  • Empathy allows us to understand someone's feelings, their way of thinking, and how they perceive the world, even if we have different viewpoints.

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