Communication Basics

The process of exchanging information, ideas, or messages between individuals, groups, or organizations
Involves a sender, message, channel, receiver, and feedback

Verbal Communication: oral or written communication using words
- Face-to-face conversation
- Phone or video calls
- Emails, letters, or text messages
Nonverbal Communication: communication without using words
- Body language (posture, facial expressions, eye contact)
- Tone of voice
- Touch or physical contact
- Proxemics (personal space)
Written Communication: communication through written messages
- Reports, documents, or articles
- Emails, letters, or text messages
Visual Communication: communication using visual aids
- Images, videos, or graphics
- Facial expressions or body language

Clear Message: concise, clear, and concise message
Active Listening: paying attention to the speaker and understanding the message
Feedback: responding to the message to ensure understanding
Emotional Intelligence: being aware of one's emotions and those of others
Cultural Competence: being aware of and sensitive to cultural differences

Language Barriers: differences in language or dialect
Noise or Distractions: environmental or physical distractions
Cultural or Social Barriers: differences in culture, social status, or background
Emotional or Psychological Barriers: emotional or psychological issues affecting communication
Physical Barriers: physical disabilities or limitations

Communication is the process of exchanging information, ideas, or messages between individuals, groups, or organizations
It involves a sender, message, channel, receiver, and feedback

Verbal Communication
- Involves oral or written communication using words
- Examples: face-to-face conversation, phone or video calls, emails, letters, or text messages
Nonverbal Communication
- Involves communication without using words
- Examples: body language (posture, facial expressions, eye contact), tone of voice, touch or physical contact, proxemics (personal space)
Written Communication
- Involves communication through written messages
- Examples: reports, documents, or articles, emails, letters, or text messages
Visual Communication
- Involves communication using visual aids
- Examples: images, videos, or graphics, facial expressions or body language

Clear Message
- A concise, clear, and specific message helps to avoid misunderstandings
Active Listening
- Involves paying attention to the speaker and understanding the message
- Helps to ensure that the message is received correctly
Feedback
- Responding to the message to ensure understanding
- Essential for effective communication
Emotional Intelligence
- Being aware of one's emotions and those of others
- Helps to understand others' perspectives and react appropriately
Cultural Competence
- Being aware of and sensitive to cultural differences
- Helps to communicate effectively in diverse cultural contexts

Language Barriers
- Differences in language or dialect can hinder communication
Noise or Distractions
- Environmental or physical distractions can disrupt communication
Cultural or Social Barriers
- Differences in culture, social status, or background can create communication barriers
Emotional or Psychological Barriers
- Emotional or psychological issues can affect communication
Physical Barriers
- Physical disabilities or limitations can hinder communication

Linear Model
- Involves one-way communication from sender to receiver
- No feedback is involved
Interactive Model
- Involves two-way communication with feedback
- Feedback is essential for effective communication
Transactional Model
- Involves communication as a simultaneous exchange of messages
- Both sender and receiver are involved in the communication process

Verbal Skills
- Using verbal communication effectively to convey messages
Nonverbal Skills
- Using nonverbal cues effectively to convey messages
Listening Skills
- Actively listening to others to understand their messages
Conflict Resolution
- Resolving conflicts through effective communication