Podcast
Questions and Answers
A ______ aid helps an individual to communicate more effectively with people around them.
A ______ aid helps an individual to communicate more effectively with people around them.
communication
A ______ strategy is a plan that describes how an organization or an individual will communicate with its audience.
A ______ strategy is a plan that describes how an organization or an individual will communicate with its audience.
communication
Techniques for communication aids include gesture, signing, symbols, word boards, communication boards, books, and ______ Output Communication Aids.
Techniques for communication aids include gesture, signing, symbols, word boards, communication boards, books, and ______ Output Communication Aids.
Voice
______ strategies include email, text, and chat.
______ strategies include email, text, and chat.
Visual cues like body language, facial expressions, and voice tone are considered ______ strategies.
Visual cues like body language, facial expressions, and voice tone are considered ______ strategies.
Human resources must post certain ______ to comply with safety laws.
Human resources must post certain ______ to comply with safety laws.
Chat rooms, private and Group Messaging is a ______ hub that can be accessed by authorized users within a business organization.
Chat rooms, private and Group Messaging is a ______ hub that can be accessed by authorized users within a business organization.
A ______ is a software that can interact with users using chat mechanisms.
A ______ is a software that can interact with users using chat mechanisms.
A case tracking system helps ______ customer support queries and keep track of any open issues.
A case tracking system helps ______ customer support queries and keep track of any open issues.
Issue tracking system is generally used in organization's support call center to create, update and ______ reported issues.
Issue tracking system is generally used in organization's support call center to create, update and ______ reported issues.
Flashcards
Communication Aid
Communication Aid
Something that helps a person communicate better with others.
Communication Strategy
Communication Strategy
A plan for how to communicate with an audience.
Voice Output Communication Aid
Voice Output Communication Aid
A communication aid that uses a voice to help someone communicate.
Written Communication Strategy
Written Communication Strategy
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Non-Verbal Strategies
Non-Verbal Strategies
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Visuals for Safety
Visuals for Safety
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Private Chat Hub
Private Chat Hub
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Communication Bot
Communication Bot
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Centralized Customer Support
Centralized Customer Support
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Issue Tracking System
Issue Tracking System
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Study Notes
Communication Aids and Strategies
- A communication aid helps individuals to communicate more effectively with people around them, supporting or replacing spoken communication.
- Techniques include gesture, signing, symbols, word boards, communication boards, books, and Voice Output Communication Aids (VOCAs).
Communication Strategies
- A communication strategy is a plan that describes how an organization or an individual will communicate with its audience.
- It guides the relay of information and serves as a blueprint for information exchange.
Types of Communication Strategies
- Verbal strategies include phone calls, video chats, and face-to-face conversations.
- Non-Verbal strategies rely on visual cues like body language, facial expressions, and voice tone.
- Written strategies include email, text, and chat.
Technology-Based Communication Tools
- Intranet / Social Intranet is a private hub for internal communication and collaboration within a business organization.
- Chat rooms and group messaging are used for team-based information sharing and messaging.
- Instant Messaging is commonly used for one-on-one communication.
- Bots are software that interact with users using chat mechanisms, handy for project tracking and troubleshooting.
- Discuss Forum is a platform for knowledge dissemination and brings the workforce together.
Technology-Based Communication Tools (Continued)
- Ticketing, Issue Tracking, and Case Software are used for centralizing customer support queries and tracking open issues.
- Internal Blogs, Video, and Audio are used for knowledge sharing and information dissemination.
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Description
Explore the concept of communication aids, communication strategies, types of communication strategies, and technology-based communication tools. Learn how technology has influenced communication and shaped the way we interact with one another.
