Communication Aids and Strategies with Technology Overview

Communication Aids and Strategies

• A communication aid helps individuals to communicate more effectively with people around them, supporting or replacing spoken communication.
• Techniques include gesture, signing, symbols, word boards, communication boards, books, and Voice Output Communication Aids (VOCAs).

Communication Strategies

• A communication strategy is a plan that describes how an organization or an individual will communicate with its audience.
• It guides the relay of information and serves as a blueprint for information exchange.

Types of Communication Strategies

• Verbal strategies include phone calls, video chats, and face-to-face conversations.
• Non-Verbal strategies rely on visual cues like body language, facial expressions, and voice tone.
• Written strategies include email, text, and chat.

Technology-Based Communication Tools

• Intranet / Social Intranet is a private hub for internal communication and collaboration within a business organization.
• Chat rooms and group messaging are used for team-based information sharing and messaging.
• Instant Messaging is commonly used for one-on-one communication.
• Bots are software that interact with users using chat mechanisms, handy for project tracking and troubleshooting.
• Discuss Forum is a platform for knowledge dissemination and brings the workforce together.

Technology-Based Communication Tools (Continued)

• Ticketing, Issue Tracking, and Case Software are used for centralizing customer support queries and tracking open issues.
• Internal Blogs, Video, and Audio are used for knowledge sharing and information dissemination.