Communication Aids and Strategies Quiz: Technology Overview

A ______ aid helps an individual to communicate more effectively with people around them.

A ______ strategy is a plan that describes how an organization or an individual will communicate with its audience.

Techniques for communication aids include gesture, signing, symbols, word boards, communication boards, books, and ______ Output Communication Aids.

______ strategies include email, text, and chat.

Visual cues like body language, facial expressions, and voice tone are considered ______ strategies.

Human resources must post certain ______ to comply with safety laws.

Chat rooms, private and Group Messaging is a ______ hub that can be accessed by authorized users within a business organization.

A ______ is a software that can interact with users using chat mechanisms.

A case tracking system helps ______ customer support queries and keep track of any open issues.

Issue tracking system is generally used in organization's support call center to create, update and ______ reported issues.

Communication Aids and Strategies

A communication aid helps individuals to communicate more effectively with people around them, supporting or replacing spoken communication.
Techniques include gesture, signing, symbols, word boards, communication boards, books, and Voice Output Communication Aids (VOCAs).

Communication Strategies

A communication strategy is a plan that describes how an organization or an individual will communicate with its audience.
It guides the relay of information and serves as a blueprint for information exchange.

Types of Communication Strategies

Verbal strategies include phone calls, video chats, and face-to-face conversations.
Non-Verbal strategies rely on visual cues like body language, facial expressions, and voice tone.
Written strategies include email, text, and chat.

Technology-Based Communication Tools

Intranet / Social Intranet is a private hub for internal communication and collaboration within a business organization.
Chat rooms and group messaging are used for team-based information sharing and messaging.
Instant Messaging is commonly used for one-on-one communication.
Bots are software that interact with users using chat mechanisms, handy for project tracking and troubleshooting.
Discuss Forum is a platform for knowledge dissemination and brings the workforce together.

Technology-Based Communication Tools (Continued)

Ticketing, Issue Tracking, and Case Software are used for centralizing customer support queries and tracking open issues.
Internal Blogs, Video, and Audio are used for knowledge sharing and information dissemination.

Explore the concept of communication aids, communication strategies, types of communication strategies, and technology-based communication tools. Learn how technology has influenced communication and shaped the way we interact with one another.