Podcast
Questions and Answers
Which nonverbal cues are often missing in online communication?
Which nonverbal cues are often missing in online communication?
What is a benefit of online communication?
What is a benefit of online communication?
What should you do if someone online is rude or aggressive?
What should you do if someone online is rude or aggressive?
Which strategy is recommended for resolving conflicts that occur online?
Which strategy is recommended for resolving conflicts that occur online?
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One person may use an emoticon to express an emotion, but what issue might arise?
One person may use an emoticon to express an emotion, but what issue might arise?
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In the decision tree, if a message is 'serious or sarcastic,' what is the next decision point?
In the decision tree, if a message is 'serious or sarcastic,' what is the next decision point?
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What might the decision tree help you understand about a message?
What might the decision tree help you understand about a message?
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What type of messages might lead to more conflict according to the decision tree?
What type of messages might lead to more conflict according to the decision tree?
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Which feature attempts to make up for the lack of nonverbal communication but doesn't always succeed?
Which feature attempts to make up for the lack of nonverbal communication but doesn't always succeed?
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What should you do if you cannot resolve a conflict in person?
What should you do if you cannot resolve a conflict in person?
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Study Notes
Communicating Effectively
Importance of Communication
- Effective communication is essential for healthy relationships and defending decisions and goals
- It involves the exchange of messages between people, including verbal and nonverbal communication
Types of Communication
- Verbal communication: use of words to send an oral or written message
- Examples: conversations, text messages, phone calls, emails, social media posts, letters, and notes
- Nonverbal communication: communicating through facial expressions, body language, gestures, tone and volume of voice, and other signals that do not involve words
- Examples: facial expressions, posture, eye contact, and tone of voice
The Communication Process
- Diagram: sender sends a message to a receiver, who receives and understands the message, and gives feedback to the sender
- Cycle: sender sends a message, receiver receives and understands the message, and receiver gives feedback to the sender
Active Listening
- Effective communication requires excellent listening skills
- Two key steps:
- Focus your full attention on the person talking
- Acknowledge and repeat what you heard in your own words
- Four stages of active listening:
- Clarify: ask questions about the message
- Paraphrase: provide an opportunity for the person to clear up misunderstandings
- Reflect: acknowledge and relate to the speaker's feelings
- Summarize: summarize the main points of the conversation
Communication Styles
- Four common communication styles:
- Passive: does not clearly state needs, wants, and feelings
- Aggressive: makes demands of another person and insults others
- Passive-aggressive: uses techniques that do not clearly state needs, wants, and feelings to make demands of or insult others
- Assertive: clearly expresses feelings, needs, and goals in a way that shows respect to the other person
Factors Affecting Communication
- Life experiences, values taught during childhood, and cultural traditions
- Upbringing and self-esteem
- Environment and emotional state
Using I-Statements
- Effective communication uses I-statements to express thoughts, feelings, and desires
- I-statements explain how the speaker thinks or feels without passing judgment on the receiver
- Examples: "I feel ignored, which makes me worried. Is something wrong?" instead of "You don't like me anymore."
Nonverbal Communication
- Be aware of the nonverbal messages you send
- Facial expressions, body language, tone and volume of voice, and other signals can communicate to others
- Examples: smiling, making eye contact, and using gestures
Online Communication
- Online communication has many advantages, including instant feedback, long-distance communication, and time to think of the best response
- Disadvantages: miscommunications can occur easily due to the lack of nonverbal cues
- Strategies to avoid misunderstandings:
- Be kind and respectful
- Solve conflicts offline
- Use I-statements and avoid blaming language
- Be aware of the tone and meaning of online communication
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