Podcast
Questions and Answers
____ staff make guests feel welcome and go the extra mile to help.
____ staff make guests feel welcome and go the extra mile to help.
Friendly
Inattentive ones don’t listen to people or respond to their ______.
Inattentive ones don’t listen to people or respond to their ______.
requests
If a hotel doesn’t have enough staff for guest needs, it’s considered ______.
If a hotel doesn’t have enough staff for guest needs, it’s considered ______.
understaffed
When a room is at its ultimate level of cleanliness, we describe it as ______.
When a room is at its ultimate level of cleanliness, we describe it as ______.
Signup and view all the answers
A cramped room is small and offers little room to move, making it less ______ for visitors.
A cramped room is small and offers little room to move, making it less ______ for visitors.
Signup and view all the answers
Comfortable furniture ensures guests can relax without any ______
Comfortable furniture ensures guests can relax without any ______
Signup and view all the answers
If the mattress is firm, it’s solid and not too ______
If the mattress is firm, it’s solid and not too ______
Signup and view all the answers
We use the word crisp to describe sheets when they’re very clean, straight, and appear to have been ______
We use the word crisp to describe sheets when they’re very clean, straight, and appear to have been ______
Signup and view all the answers
A quiet or peaceful environment is calm and free of ______, perfect for relaxation
A quiet or peaceful environment is calm and free of ______, perfect for relaxation
Signup and view all the answers
Cheap is the opposite of ______
Cheap is the opposite of ______
Signup and view all the answers
A modern décor suggests the hotel keeps up with contemporary design trends, creating a fresh ______
A modern décor suggests the hotel keeps up with contemporary design trends, creating a fresh ______
Signup and view all the answers
Guests naturally expect rooms to be ______
Guests naturally expect rooms to be ______
Signup and view all the answers
If surfaces like carpets or sheets have unremovable marks, we say they are ______
If surfaces like carpets or sheets have unremovable marks, we say they are ______
Signup and view all the answers
Conversely, a cramped room is small and offers little room to move, making it less ______ for visitors
Conversely, a cramped room is small and offers little room to move, making it less ______ for visitors
Signup and view all the answers
Using the word great indicates high appreciation for the décor ______
Using the word great indicates high appreciation for the décor ______
Signup and view all the answers
In general terms, if a place or a stay is described as amazing, great, or incredible, it indicates high satisfaction and a memorable experience. However, a ______ stay was not as good as we thought it would be and has, therefore, left us with a negative impression.
In general terms, if a place or a stay is described as amazing, great, or incredible, it indicates high satisfaction and a memorable experience. However, a ______ stay was not as good as we thought it would be and has, therefore, left us with a negative impression.
Signup and view all the answers
If its location is central, it is in the middle of a town or city. However, if a hotel’s location is ______, it might require extra effort or travel.
If its location is central, it is in the middle of a town or city. However, if a hotel’s location is ______, it might require extra effort or travel.
Signup and view all the answers
Tasty means that something tastes good, and delicious is the extreme form of tasty, so if a meal was delicious, the food was very, very good. In contrast, if food is ______ or bland, it has little taste or flavour.
Tasty means that something tastes good, and delicious is the extreme form of tasty, so if a meal was delicious, the food was very, very good. In contrast, if food is ______ or bland, it has little taste or flavour.
Signup and view all the answers
Cheap is the opposite of expensive, whereas reasonable and affordable mean the price is fair and easy to afford. On the other hand, if something (a hotel, restaurant, etc.) is ______, it means that it’s expensive and has poor value for money.
Cheap is the opposite of expensive, whereas reasonable and affordable mean the price is fair and easy to afford. On the other hand, if something (a hotel, restaurant, etc.) is ______, it means that it’s expensive and has poor value for money.
Signup and view all the answers
A quiet or peaceful environment is calm and free of noise, perfect for relaxation. However, a noisy place is full of loud or unpleasant noise and affects the guest’s overall experience very ______.
A quiet or peaceful environment is calm and free of noise, perfect for relaxation. However, a noisy place is full of loud or unpleasant noise and affects the guest’s overall experience very ______.
Signup and view all the answers
Study Notes
Hotel Staff and Service
- Friendly hotel staff make guests feel welcome and go the extra mile to help.
- Inattentive staff don't listen to people or respond to their needs.
Hotel Capacity and Cleanliness
- A hotel with insufficient staff for guest needs is considered understaffed.
- A room at its ultimate level of cleanliness is described as spotless.
Room Comfort and Amenities
- A cramped room is small and offers little room to move, making it less comfortable for visitors.
- Comfortable furniture ensures guests can relax without any discomfort.
- A firm mattress is solid and not too soft.
Hotel Decor and Ambiance
- Crisp sheets are very clean, straight, and appear to have been ironed.
- A quiet or peaceful environment is calm and free of noise, perfect for relaxation.
- A modern décor suggests the hotel keeps up with contemporary design trends, creating a fresh atmosphere.
Guest Expectations and Feedback
- Guests naturally expect rooms to be clean and well-maintained.
- Surfaces with unremovable marks are said to be stained.
- Great décor indicates high appreciation for the hotel's interior design.
- An amazing, great, or incredible stay indicates high satisfaction and a memorable experience.
- A poor stay was not as good as expected and has left a negative impression.
Location and Dining
- A hotel with a central location is in the middle of a town or city.
- A hotel with a remote location might require extra effort or travel.
- Tasty food has a good flavor, while delicious food is exceptionally good.
- Flavorless or bland food has little taste or flavor.
- Cheap is the opposite of expensive, while reasonable and affordable mean the price is fair and easy to afford.
- Overpriced items or services have poor value for money.
Noise and Disturbance
- A noisy place is full of loud or unpleasant noise and affects the guest's overall experience very negatively.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Learn about the common adjectives used in hotel reviews to describe hotels and staff, including terms like attentive, friendly, helpful, rude, and inattentive. Understand the impact these adjectives have on guests' experiences.
