Questions and Answers
____ staff make guests feel welcome and go the extra mile to help.
Friendly
Inattentive ones don’t listen to people or respond to their ______.
requests
If a hotel doesn’t have enough staff for guest needs, it’s considered ______.
understaffed
When a room is at its ultimate level of cleanliness, we describe it as ______.
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A cramped room is small and offers little room to move, making it less ______ for visitors.
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Comfortable furniture ensures guests can relax without any ______
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If the mattress is firm, it’s solid and not too ______
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We use the word crisp to describe sheets when they’re very clean, straight, and appear to have been ______
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A quiet or peaceful environment is calm and free of ______, perfect for relaxation
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Cheap is the opposite of ______
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A modern décor suggests the hotel keeps up with contemporary design trends, creating a fresh ______
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Guests naturally expect rooms to be ______
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If surfaces like carpets or sheets have unremovable marks, we say they are ______
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Conversely, a cramped room is small and offers little room to move, making it less ______ for visitors
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Using the word great indicates high appreciation for the décor ______
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In general terms, if a place or a stay is described as amazing, great, or incredible, it indicates high satisfaction and a memorable experience. However, a ______ stay was not as good as we thought it would be and has, therefore, left us with a negative impression.
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If its location is central, it is in the middle of a town or city. However, if a hotel’s location is ______, it might require extra effort or travel.
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Tasty means that something tastes good, and delicious is the extreme form of tasty, so if a meal was delicious, the food was very, very good. In contrast, if food is ______ or bland, it has little taste or flavour.
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Cheap is the opposite of expensive, whereas reasonable and affordable mean the price is fair and easy to afford. On the other hand, if something (a hotel, restaurant, etc.) is ______, it means that it’s expensive and has poor value for money.
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A quiet or peaceful environment is calm and free of noise, perfect for relaxation. However, a noisy place is full of loud or unpleasant noise and affects the guest’s overall experience very ______.
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