COMM103 Module 2: Listening Skills
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Questions and Answers

What should you focus on during Step 1 of active listening?

  • Avoiding eye contact
  • Making distractions
  • Receiving verbal and non-verbal signals (correct)
  • Planning responses

    • In Step 2 of active listening, what is one of the actions you should take to comprehend the speaker's message?

  • Relate to the speaker (correct)
  • Interrupt the speaker
  • Avoid observing body language
  • Avoid trying to clarify ambiguity

    • What is a key aspect of becoming an active listener?

  • Understanding what the speaker is talking about (correct)
  • Avoiding eye contact
  • Engaging in problem solving only
  • Not reflecting feelings

    • What is an important tip for being an active listener according to the text?

    <p>Reflecting feelings and summarizing</p> Signup and view all the answers

    What should you avoid doing during Step 1 of active listening?

    <p>Planning responses</p> Signup and view all the answers

    What is an example of a physiological barrier to active listening?

    <p>Hearing problem</p> Signup and view all the answers

    What does Step 3 of active listening involve according to the text?

    <p>Asking questions and reflecting understanding of the message</p> Signup and view all the answers

    How can attitudinal barriers affect active listening?

    <p>By having a closed mind</p> Signup and view all the answers

    What is a common faulty assumption related to communication and listening as stated in the text?

    <p>Listening is passive</p> Signup and view all the answers

    Why do women listen according to the text?

    <p>For gender differences</p> Signup and view all the answers

    What is the conclusion about active listening?

    <p>It involves reception, comprehension, and reflective response</p> Signup and view all the answers

    What is the main difference between hearing and listening according to the text?

    <p>Hearing is a physical process, while listening is both physical and mental.</p> Signup and view all the answers

    How can active listening be defined based on the information provided?

    <p>Active listening requires concentration and energy to understand facts and ideas.</p> Signup and view all the answers

    Why is listening considered a skill that needs to be actively participated in?

    <p>To show that one is actively engaged in understanding the speaker.</p> Signup and view all the answers

    What is one crucial aspect of active listening highlighted in the text?

    <p>Active listening involves actively focusing on the speaker through various cues.</p> Signup and view all the answers

    What characterizes the process of active listening based on the information provided?

    <p>Active listening involves a complex 3-step process.</p> Signup and view all the answers

    Why do individuals often struggle with active listening?

    <p>Due to the complexity of the 3-step process involved in active listening.</p> Signup and view all the answers

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