COMM103 Module 2: Listening Skills
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Questions and Answers

What should you focus on during Step 1 of active listening?

  • Avoiding eye contact
  • Making distractions
  • Receiving verbal and non-verbal signals (correct)
  • Planning responses

In Step 2 of active listening, what is one of the actions you should take to comprehend the speaker's message?

  • Relate to the speaker (correct)
  • Interrupt the speaker
  • Avoid observing body language
  • Avoid trying to clarify ambiguity

What is a key aspect of becoming an active listener?

  • Understanding what the speaker is talking about (correct)
  • Avoiding eye contact
  • Engaging in problem solving only
  • Not reflecting feelings

What is an important tip for being an active listener according to the text?

<p>Reflecting feelings and summarizing (D)</p> Signup and view all the answers

What should you avoid doing during Step 1 of active listening?

<p>Planning responses (B)</p> Signup and view all the answers

What is an example of a physiological barrier to active listening?

<p>Hearing problem (A)</p> Signup and view all the answers

What does Step 3 of active listening involve according to the text?

<p>Asking questions and reflecting understanding of the message (D)</p> Signup and view all the answers

How can attitudinal barriers affect active listening?

<p>By having a closed mind (A)</p> Signup and view all the answers

What is a common faulty assumption related to communication and listening as stated in the text?

<p>Listening is passive (D)</p> Signup and view all the answers

Why do women listen according to the text?

<p>For gender differences (A)</p> Signup and view all the answers

What is the conclusion about active listening?

<p>It involves reception, comprehension, and reflective response (A)</p> Signup and view all the answers

What is the main difference between hearing and listening according to the text?

<p>Hearing is a physical process, while listening is both physical and mental. (A)</p> Signup and view all the answers

How can active listening be defined based on the information provided?

<p>Active listening requires concentration and energy to understand facts and ideas. (A)</p> Signup and view all the answers

Why is listening considered a skill that needs to be actively participated in?

<p>To show that one is actively engaged in understanding the speaker. (A)</p> Signup and view all the answers

What is one crucial aspect of active listening highlighted in the text?

<p>Active listening involves actively focusing on the speaker through various cues. (C)</p> Signup and view all the answers

What characterizes the process of active listening based on the information provided?

<p>Active listening involves a complex 3-step process. (D)</p> Signup and view all the answers

Why do individuals often struggle with active listening?

<p>Due to the complexity of the 3-step process involved in active listening. (C)</p> Signup and view all the answers

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