COMM 227 Final Exam Study Notes

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Questions and Answers

Which trait is NOT considered a predictor of leadership emergence?

  • Self-confidence
  • Intelligence
  • Sociability
  • Bravery (correct)

Leadership effectiveness is solely determined by the physical traits of an individual.

False (B)

What does LMX stand for in leadership theory?

Leader-Member Exchange

Traits are good predictors of __________ emergence.

<p>leadership</p> Signup and view all the answers

Match the following traits with their corresponding categories:

<p>Intelligence = Mental Sociability = Personality High energy = Physical Self-confidence = Personality</p> Signup and view all the answers

Which of the following traits indicates a person's ability to adapt to change and uncertainty?

<p>Tolerance for ambiguity (C)</p> Signup and view all the answers

High Leader-Member Exchange (LMX) indicates a positive relationship between leader and employee.

<p>True (A)</p> Signup and view all the answers

What is meant by 'leadership emergence'?

<p>The process by which an individual acquires a leadership role.</p> Signup and view all the answers

Which of the following is an example of an uncontested claim?

<p>Students do not attend high school on Saturdays. (D)</p> Signup and view all the answers

All claims require evidence to be accepted as true.

<p>False (B)</p> Signup and view all the answers

Define a contestable claim.

<p>A claim that can be challenged and requires evidence to justify its position.</p> Signup and view all the answers

Experts agreeing on a specific item is an example of an ________ claim.

<p>uncontested</p> Signup and view all the answers

Match the following claims with their classification:

<p>Canada was founded in 1867 by the BNA Act = Uncontested Claim The best food is Italian cuisine = Contestable Claim It’s colder in Montreal than in Florida = Uncontested Claim Aliens have visited Earth = Contestable Claim</p> Signup and view all the answers

Which statement is true regarding contestable claims?

<p>They can be challenged and require supporting evidence. (A)</p> Signup and view all the answers

Technical claims, like the radius of a circle, are typically uncontested.

<p>True (A)</p> Signup and view all the answers

Provide an example of a general claim that is considered common sense.

<p>Birds can fly.</p> Signup and view all the answers

What is the ideal size for an effective team?

<p>5 to 8 members (D)</p> Signup and view all the answers

Teams with mutual accountability are less likely to achieve success.

<p>False (B)</p> Signup and view all the answers

What effect describes the tendency for individuals to rely on others to take action in team situations?

<p>Innocent bystander effect</p> Signup and view all the answers

Effective teams have a shared __________, ensuring everyone understands the team's goal.

<p>purpose</p> Signup and view all the answers

Match the stages of team development with their descriptions:

<p>Forming = Team members get to know each other Storming = Conflict and competition arise Norming = Team members establish norms and cohesion Performing = Team functions effectively towards goals Adjourning = Team disbands after task completion</p> Signup and view all the answers

Which of the following is NOT a characteristic of effective teams?

<p>Diverse locations (C)</p> Signup and view all the answers

The escalation of commitment occurs when teams cease pursuing a course of action upon discovering errors.

<p>False (B)</p> Signup and view all the answers

Name one threat to effective team performance.

<p>Diffusion of responsibility</p> Signup and view all the answers

Which of the following traits is NOT associated with servant leadership?

<p>Authority (D)</p> Signup and view all the answers

Transformational leaders only focus on transactional leadership aspects.

<p>False (B)</p> Signup and view all the answers

What is the primary focus of ethical leadership?

<p>Demonstrating normatively appropriate conduct and promoting it among followers.</p> Signup and view all the answers

Transformational leaders inspire employees to commit to their _________.

<p>goals</p> Signup and view all the answers

Match the leadership style with its key characteristic:

<p>Transformational Leadership = Inspires and motivates employees Ethical Leadership = Promotes integrity and fairness Servant Leadership = Focuses on the needs of others Transactional Leadership = Emphasizes task management and rewards</p> Signup and view all the answers

Which of the following is a benefit of having transformational leaders?

<p>Higher employee effectiveness during change (A)</p> Signup and view all the answers

Servant leaders prioritize their own needs before considering the needs of employees.

<p>False (B)</p> Signup and view all the answers

Name one trait that is important for ethical leadership.

<p>Integrity</p> Signup and view all the answers

What is a key aspect of persuasive writing?

<p>Anticipating challenges to assumptions (C)</p> Signup and view all the answers

Rhetoric is defined as the art of using language to persuade.

<p>True (A)</p> Signup and view all the answers

What should a writer do when their audience's values differ from their own?

<p>Show that their values are worth serious consideration.</p> Signup and view all the answers

Empty rhetoric often involves a deliberate intent to ______.

<p>mislead</p> Signup and view all the answers

Match the following terms with their descriptions:

<p>Persuasive writing = Writing that anticipates counterarguments Empty rhetoric = Language that is showy but lacks substance Rhetoric = The art of using language effectively Supporting evidence = Data bolster persuasive claims</p> Signup and view all the answers

What should a writer do if they can’t rebut certain claims?

<p>Limit the claims they make (D)</p> Signup and view all the answers

Including limitations in writing can enhance persuasiveness.

<p>True (A)</p> Signup and view all the answers

What is important for a writer to provide in persuasive writing?

<p>Full and clear detail.</p> Signup and view all the answers

What is a key characteristic of primary research?

<p>It is based on observations and experiences. (A)</p> Signup and view all the answers

Secondary research is conducted by generating new data through experiments.

<p>False (B)</p> Signup and view all the answers

Name one method used in primary research.

<p>Surveys</p> Signup and view all the answers

The reliability of secondary research refers to how __________ the data is.

<p>dependable</p> Signup and view all the answers

Match the following data quality factors with their descriptions:

<p>Reliability = Dependability of data Relevance = Applicability to specific problems Expertise = Researcher's skill level Biases = Tendencies to see issues from a particular perspective</p> Signup and view all the answers

Which aspect of data quality evaluates how well the research can be altered?

<p>Adaptability (C)</p> Signup and view all the answers

What should be done during the writing process according to the guidelines?

<p>Write the first draft without editing.</p> Signup and view all the answers

Biases in research can enhance the reliability of data.

<p>False (B)</p> Signup and view all the answers

Flashcards

Uncontested Claim

A claim widely accepted without challenge, often based on common knowledge, experience, or expert consensus.

Contestable Claim

A claim that requires supporting evidence and justification because it's not universally accepted or obvious.

Common Sense Claim

A widely held belief within a particular context; it is usually true and widely accepted.

Expert Consensus Claim

A claim supported by experts in a given field who have reached a general agreement.

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Observation-Based Claim

A claim based on direct observation and experience. (e.g. It is colder in Montreal than Florida).

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Factual Claim

A claim that is independent of interpretation and based on concrete evidence.

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Technical/Mathematical Claim

A claim supported by established mathematical or scientific principles.

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Identify the Main Claim

The primary argument or point being made in a piece of text.

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Trait Theory of Leadership

Leadership theory that certain traits are inborn and predispose individuals to leadership.

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Traits

Individual characteristics like physical, mental, and personality attributes.

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Leadership Emergence

The process of acquiring leadership roles.

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Leadership Effectiveness

How well a leader achieves goals.

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LMX Theory

Leadership theory focusing on the relationship between leaders and employees.

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High LMX

Positive relationship between leader and employee.

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Low LMX

Negative relationship between leader and employee.

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Intelligence

A trait associated with leadership emergence.

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Team Stages

Teams go through different stages: Forming, Storming, Norming, Performing, and Adjourning.

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Effective Team Size

Ideal team size is between 5-8 members; rarely more than 10 members.

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Team Skills

Effective teams need functional, technical, task management, and interpersonal skills.

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Mutual Accountability

Team members are responsible for the team's success together.

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Team Norms

Team members have expectations for each other's behaviors.

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Risky Decisions

Teams may make riskier decisions, as individual risk is reduced.

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Innocent Bystander Effect

Presence of others discourages intervention in a team, assuming someone else will act.

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Escalation of Commitment

Teams persist in bad decisions even with evidence of an error.

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Transformational Leadership

A leadership style that motivates and inspires employees to achieve goals, consistently associated with high employee commitment and effectiveness during change.

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Charisma

The ability to command loyalty and devotion to an idea or person.

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Intellectual Stimulation

A characteristic of transformational leadership where leaders encourage creativity and critical thinking in their employees.

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Inspirational Motivation

A leadership quality focused on inspiring and motivating employees through shared vision and high expectations.

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Individualized Consideration

Focusing on understanding and supporting the individual needs of each employee.

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Ethical Leadership

Leadership demonstrating appropriate conduct through actions and communication, promoting ethical behavior in followers.

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Servant Leadership

Leadership prioritizing the needs of others before self, focusing on supporting and enabling employees.

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Transactional Leadership

A leadership style that is mentioned as being associated with Transformational Leadership, implying potential benefits or connection.

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Reality Assumptions

Assumptions about the world that can be challenged or debated.

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Value Assumptions

Assumptions about what is good, right, or important. They reflect personal beliefs and values.

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Rebuttal

A counterargument used to challenge or disprove a claim or assumption.

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Limit Claims

When you cannot provide evidence to support a claim, limit its scope or acknowledge its limitations.

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Persuasive Writing

Writing that aims to convince the reader to agree with a particular point of view.

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Rhetoric

The art of using language effectively to persuade or influence an audience.

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Empty Rhetoric

Using language that sounds impressive but lacks substance or genuine support.

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Complete Detail

Providing enough information and evidence to support your claims and make them clear to the reader.

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SCRAAP

A method for evaluating the quality of evidence by considering its Source, Credibility, Relevance, Accuracy, Appropriateness, and Purpose.

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Primary Research

Research based on firsthand observations, experiences, or data collected directly by the researcher.

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Secondary Research

Research based on existing information gathered by others, such as books, articles, or databases.

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Reliability of Data

How dependable and trustworthy the data is, considering its currency and representativeness.

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Relevance of Data

How well the data applies to your specific research question or problem.

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Adaptability of Research

How well the research can be altered or revised to fit your specific research needs.

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Expertise of Researchers

The skill and background of the researchers in relation to the research topic.

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Biases in Research

Tendencies for researchers to view issues from specific perspectives, potentially skewing the results.

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Study Notes

COMM 227 Final Exam Study Notes

  • Exam covers topics 1-11
  • Table of contents lists page numbers for each topic
  • Topic 1: Claims - Major conclusion of an argument that the author is trying to persuade the reader to accept
    • Main idea of the article
    • Defines goals, direction, and scope
    • May be at beginning or end of article; or implicit
    • Keywords to identify claims: "Thus," "In summary," "I believe," "Clearly," "As a result," "Consequently," "The data shows that," "In fact," "In short," "Ultimately," "Therefore"
  • Topic 2: Evidence - Examples and reasoning used to support the claim.
    • Statistics, details of past events, research studies from established sources, or previously cited claims.
    • Cue words to identify evidence: "Because," "As a result," "In the first place," "For example," "In addition," "Given that," "First," "Second," "Studies show," "For the following reasons"
  • Topic 3: Chapter 12 - Teams (Baldwin) - Groups of 3 or more people working together towards a common goal are called teams
    • Key difference is that team members are accountable for a specific outcome
    • Stages of team development include Forming, Storming, Norming, Performing, and Adjourning
    • Effective teams often have high performance characteristics such as small size, shared purpose, complementary skills, high performance expectations, and mutual accountability.
  • Topic 4: Chapter 10 - Power & Influence (Baldwin) - Capacity to control other people or events.
    • Authority stems from a position (managerial roles have inherent rights)
    • Influence is the use of power.
  • Topic 5: Chapter 11 – Leadership (Baldwin) – Influencing people to put aside their personal concerns to a larger goal
    • Traits include Physical, Mental, and Personality components
    • Contemporary approaches include Leader-Member Exchange (LMX), which focuses on the quality of the relationships between leader and employee (High LMX = positive; Low LMX = negative)
  • Topic 6: Chapter 5 - Problem Solving - A process of solving problems and achieving desired outcomes.
    • Perfect decision-making is rare—human limitations lead to bounded rationality
    • Limited decision-making (simplified solutions)
    • Satisficing (choosing the first alternative meeting minimum acceptability)
    • Problem-solving framework (PADIL)
  • Topic 7: Underlying Assumptions - Relationships between evidence and claims, implicit principles or suppositions.
    • Links between evidence and claims
  • Topic 8: Causal Claims – Events and factors leading to outcomes
    • Multiple causes are possible
  • Topic 9: Techniques of Persuasion – How to persuade the argument, analyzing the validity and deconstructing the use of persuasive language.
    • Evaluating the quality of evidence presented (SCRAAP criteria)
  • Topic 10: Writing an Effective Essay – Organizing and writing an essay for effective communication.
    • Primary/secondary research
    • Data quality evaluation
    • Essay writing process, including researching, organizing, writing, and revising.
  • Topic 11: Chapter 9 - Conflict & Negotiation (Baldwin) – Dealing with conflicting ideas, perspectives, or people in order to reach an agreement
    • Different organizational conflicts (Task conflict; Relationship conflict)
    • Techniques for addressing conflict and negotiation (Negotiation styles; Mediation)

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