COB 300 Management Chapter 12 Flashcards

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Questions and Answers

What is diversity?

Variety of demographic, cultural, and personal differences among employees (correct)

Only related to physical traits

Differences that are observable and changeable

The absence of differences

What is surface-level diversity?

Differences that are observable and typically unchangeable.

What is deep-level diversity?

Differences learned through extended interaction, including personality, attitudes, beliefs, and values.

How do individual differences impact behavior?

Work-related attitudes impact work-related behavior. Signup and view all the answers

What are the big 5 personality traits?

Openness to experience, conscientiousness, extraversion, agreeableness, neuroticism. Signup and view all the answers

What is self-monitoring behavior?

Behavior based on the actions and expectations of others. Signup and view all the answers

What is self-efficacy?

Our innate ability to do well at specific tasks. Signup and view all the answers

What is self-esteem?

The belief in one’s own worth, critical for success. Signup and view all the answers

What does locus of control refer to?

The fundamental belief about where our control lies in life. Signup and view all the answers

What does person-organization fit mean?

The degree to which a person's characteristics match the organization's values. Signup and view all the answers

What are the three categories of organizational justice?

Procedural, distributive, and interactional. Signup and view all the answers

What is a psychological contract?

An informal understanding of mutual contributions between an employee and the organization. Signup and view all the answers

Which of the following are considered individual differences?

All of the above Signup and view all the answers

Job satisfaction and organizational commitment are two of the most widely studied attitudes.

True Signup and view all the answers

What are the four most widely studied work behaviors?

Job performance, organizational citizenship behaviors (OCBs), and absenteeism. Signup and view all the answers

Study Notes

Diversity

Diversity encompasses a variety of demographic, cultural, and personal differences among employees and customers within an organization.

Surface-Level Diversity

Surface-level diversity includes observable and typically unchangeable characteristics such as age, sex, race/ethnicity, and physical disabilities.
Managers face specific challenges due to these visible differences.

Deep-Level Diversity

Deep-level diversity involves traits learned through extended interaction, including personality, attitudes, beliefs, and values.
Acknowledging deep-level diversity can reduce prejudice and conflict, enhance social integration, and improve financial performance.

Individual Differences

Work-related attitudes significantly influence work-related behavior.

Personality

Personality is defined by stable psychological traits and behavioral attributes that shape an individual's identity.

The Big 5 Personality Traits

Key personality traits include:
- Openness to experience
- Conscientiousness
- Extraversion
- Agreeableness
- Neuroticism (emotional stability)

Self-Monitoring Behavior

Self-monitoring refers to adjusting one’s behavior based on the actions and expectations of others.

Self-Efficacy

Self-efficacy is an individual’s inherent ability to perform well in a specific task.

Self-Esteem

A strong sense of self-esteem is essential for achieving success.

Locus of Control

Locus of control refers to the belief about the extent of control one has over life events, categorized as internal or external.

Two Aspects of Person-Environment Fit

Person-Organization Fit: Matches personality, values, and goals with the organization.
Person-Job Fit: Aligns knowledge, skills, abilities, and other characteristics (KSAO) with job demands.

Other Individual Differences

Factors include organizational justice and psychological contract.

Organizational Justice

Comprised of three categories:
- Procedural: Fairness in policies and processes.
- Distributive: Fair allocation of resources, compensation, and benefits.
- Interactional: The treatment of individuals with dignity and respect.

Psychological Contract

Represents the informal, unspoken agreement where employees contribute to the organization in expectations of reciprocal benefits.

Impact of Individual Differences

Encompasses traits such as personality, person-environment fit, job characteristics, and others affecting work-related attitudes and behaviors.

Two Widely Studied Attitudes

Job satisfaction and organizational commitment are heavily examined attitudes influenced by individual differences and can also affect them.

Most Widely Studied Work Behaviors

Important work behaviors include job performance and organizational citizenship behaviors (OCBs), along with absenteeism.

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Description

Test your knowledge on Chapter 12 of COB 300 Management with these flashcards. This chapter focuses on diversity within organizations, discussing both surface-level and deep-level diversity. Challenge yourself to understand the key concepts and definitions related to workplace diversity.