CNA Chapter 10 Flashcards
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Questions and Answers

The internet is a good place to find potential employers.

True

If a potential employer asks a person for proof of his legal status in this country, it is because the employer doesn't trust the person.

False

Friends and family are the best references to use for a potential job.

False

A resume should fit on one page.

<p>True</p> Signup and view all the answers

A resume should include a list of educational experience.

<p>True</p> Signup and view all the answers

A resume should include a list of a person's religious and political beliefs.

<p>False</p> Signup and view all the answers

A person's salary information from former jobs may need to be included in a job application.

<p>True</p> Signup and view all the answers

Identification required by a potential employer may include a social security card.

<p>True</p> Signup and view all the answers

The abbreviation N/A stands for not answering. A person uses this abbreviation when they don't want to answer something on a job application.

<p>False</p> Signup and view all the answers

What is appropriate behavior for job interviews?

<p>Looking happy to be there, wearing very little jewelry, asking how many hours you would work, sitting up straight, asking what benefits the employer offers, shaking hands with the interviewer.</p> Signup and view all the answers

What is inappropriate behavior for job interviews?

<p>Wearing jeans, asking if it is okay to smoke during the interview, bringing your child if you cannot find a babysitter, wearing your nicest perfume, eating a granola bar during the interview, asking if you got the job at the end of the interview.</p> Signup and view all the answers

What is a job description?

<p>An agreement between the employer and the employee that states tasks, responsibilities, skills required, who you report to, and salary range, providing protection for both.</p> Signup and view all the answers

How does a job description protect employers?

<p>Protected if employee claimed they didn't know certain duties were part of the job description.</p> Signup and view all the answers

How does a job description protect employees?

<p>Protects employees from facility changing duties without notifying them and from being fired based on something unrelated to the job description.</p> Signup and view all the answers

What are five guidelines for managing time?

<p>Plan ahead, prioritize, make a schedule, combine activities, get help.</p> Signup and view all the answers

When is it appropriate to discuss an issue that is causing conflict in the workplace?

<p>When the supervisor has decided on a proper time and place to discuss it.</p> Signup and view all the answers

When trying to resolve a conflict, what should the NA do?

<p>Take turns speaking.</p> Signup and view all the answers

When discussing conflict, what should the NA do?

<p>State how she feels when a behavior occurs.</p> Signup and view all the answers

To resolve a conflict, what should an NA be prepared to do?

<p>Compromise.</p> Signup and view all the answers

What is constructive feedback?

<p>Some of your reports are incomplete; try to be more careful; I'm not sure that you understand what I meant; let me rephrase the issue; that procedure could have been performed in a more efficient way; try to make more of an effort to listen carefully.</p> Signup and view all the answers

What is hostile feedback?

<p>You are a horrible person; if you weren't so slow, things might get done around here; that was the worst bath I've ever had; where did you learn how to clean; that was a stupid idea; stop being so lazy.</p> Signup and view all the answers

The Omnibus Budget Reconciliation Act requires that NA complete at least __ hours of initial training before being employed.

<p>75</p> Signup and view all the answers

OBRA requires that NA complete __ hours of annual continuing education.

<p>12</p> Signup and view all the answers

After completing the training course, NA are given ___ in order to be certified to work in a particular state.

<p>competency exam</p> Signup and view all the answers

Information in each state's registry of NA includes __.

<p>any findings of abuse or neglect</p> Signup and view all the answers

The federal government requires 20 hours of continuing education each year.

<p>False</p> Signup and view all the answers

Treatments or regulations can change.

<p>True</p> Signup and view all the answers

States require less continuing education than the federal government.

<p>False</p> Signup and view all the answers

In-service continuing education courses help keep NAs' knowledge fresh.

<p>True</p> Signup and view all the answers

Stress is a ___ response.

<p>physical</p> Signup and view all the answers

When the heart beats fast in a stressful situation, it can result from an increase in the hormone ___.

<p>adrenaline</p> Signup and view all the answers

What does a healthy lifestyle include?

<p>Exercising regularly.</p> Signup and view all the answers

What is a sign that a person is not managing stress?

<p>Not being able to focus on work.</p> Signup and view all the answers

Who are appropriate people for an NA to turn to for help in managing stress?

<p>Supervisors.</p> Signup and view all the answers

Study Notes

Job Search and Application Process

  • The internet serves as a valuable resource for finding potential employers.
  • Employers may request proof of legal status as a standard verification process, not due to distrust.
  • Utilizing friends and family as job references is generally not advisable.

Resume Essentials

  • A resume should ideally fit on a single page for clarity and conciseness.
  • It is important to include educational experience on a resume.
  • Personal beliefs regarding religion and politics should not be included in resumes.

Job Application Requirements

  • Salary history from previous jobs may need to be disclosed in applications.
  • Employers may require identification such as a Social Security card for verification.

Job Interview Behavior

  • Appropriate interview behavior includes being positive, sitting up straight, and inquiring about job benefits.
  • Inappropriate actions during an interview include wearing casual attire, eating, or asking if you've secured the job prematurely.

Job Descriptions

  • A job description outlines the tasks, responsibilities, and skills required for a position.
  • It serves as a formal agreement to protect both the employer and employee, detailing job expectations and accountability.

Conflict Resolution

  • Conflicts should be addressed when a supervisor designates an appropriate time and venue for discussion.
  • In conflict resolution, it is crucial to listen actively and take turns speaking to ensure mutual understanding.
  • The nursing assistant (NA) should express feelings related to specific behaviors during discussions of conflict.

Feedback Types

  • Constructive feedback is specific and aims to improve performance, whereas hostile feedback is harsh and often personal.

Training and Educational Requirements

  • The Omnibus Budget Reconciliation Act requires NAs to complete at least 75 hours of initial training.
  • NAs must complete 12 hours of continuing education annually.
  • After finishing training, NAs must pass a competency exam to certify in their state.
  • State registries must document any instances of abuse or neglect concerning NAs.

Continuing Education

  • Federal mandates do not require 20 hours of continuing education yearly, and states do not necessarily have stricter requirements.
  • In-service training aids NAs in maintaining current knowledge and skills in their field.

Stress Management

  • Stress is categorized as a physical response.
  • An increase in heart rate during stress can be attributed to the release of adrenaline.
  • Regular exercise is vital for a healthy lifestyle and effective stress management.
  • Signs of poor stress management include difficulty concentrating on tasks.
  • Supervisors are appropriate resources for NAs seeking assistance with stress management.

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Test your knowledge with these flashcards from CNA Chapter 10. This quiz will challenge your understanding of effective job searching and employer expectations. Perfect for nursing assistant students preparing for their careers.

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