CMMS Certification Review Material
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Questions and Answers

What is the first step in the segmentation, targeting, and positioning (STP) process in marketing?

  • Segmentation (correct)
  • Targeting
  • Market Research
  • Positioning

Which of the following is NOT one of the 4Ps of the marketing mix?

  • Price
  • Partnership (correct)
  • Promotion
  • Place

Which of the following is a factor that influences consumer behavior in the field of marketing?

  • Political climate
  • Socio-cultural factors (correct)
  • Weather conditions
  • Internet speed

What is the marketing concept that focuses on achieving organizational goals by satisfying customer needs and wants?

<p>Marketing Concept (A)</p> Signup and view all the answers

Which marketing philosophy emphasizes making continuous product improvements rather than relying on aggressive advertising?

<p>Product Concept (D)</p> Signup and view all the answers

Which of the following is not a part of the marketing mix?

<p>Profit (D)</p> Signup and view all the answers

What is the process of dividing a market into distinct groups of buyers who have different needs, characteristics or behaviors called?

<p>Segmentation (D)</p> Signup and view all the answers

Which of the following factors is likely to have the least impact on consumer behavior?

<p>Color of packaging (D)</p> Signup and view all the answers

Which marketing management philosophy emphasizes meeting the needs of both the customer and society?

<p>Social Marketing Orientation (C)</p> Signup and view all the answers

What is the primary focus of the Boston Consulting Group Model in strategic planning?

<p>Resource Allocation (C)</p> Signup and view all the answers

In the context of marketing, what does the term 'competitive advantage' refer to?

<p>A unique edge over rivals that allows for better sales performance (C)</p> Signup and view all the answers

Which of the following is NOT typically considered in a marketing plan?

<p>Production Methods (A)</p> Signup and view all the answers

What are the two dimensions of Ansoff’s Strategic Opportunity Market?

<p>Market Development and Product Development (C)</p> Signup and view all the answers

Which concept refers to the company's ability to offer a product or service that meets or surpasses customer expectations?

<p>Value Proposition (B)</p> Signup and view all the answers

Which approach focuses on capturing market share by delivering products more efficiently than competitors?

<p>Cost Leadership (B)</p> Signup and view all the answers

What does 'market orientation' indicate about a company's focus?

<p>Customer needs dictate business decisions (D)</p> Signup and view all the answers

What does the societal marketing concept emphasize?

<p>Balancing customer satisfaction with society's best interests (C)</p> Signup and view all the answers

Which marketing management philosophy believes that customers will not buy enough of the organization's products unless it undertakes a large-scale selling and promotion effort?

<p>Selling concept (C)</p> Signup and view all the answers

The primary focus of the marketing concept is on what?

<p>Understanding customer needs and wants (C)</p> Signup and view all the answers

How does sales orientation primarily view customer relationships?

<p>Focusing on immediate transactions (C)</p> Signup and view all the answers

Which statement is true regarding sales orientation?

<p>It involves high pressure sales tactics (B)</p> Signup and view all the answers

What is a key characteristic of sales orientation?

<p>Products are pushed onto customers (A)</p> Signup and view all the answers

In the context of societal marketing orientation, what is the primary focus of marketing activities?

<p>Integrating societal interests with customer satisfaction (C)</p> Signup and view all the answers

Which of the following statements best describes the nature of sales orientation in terms of customer communication?

<p>It views customers primarily as sales targets (C)</p> Signup and view all the answers

What does SWOT analysis stand for?

<p>Strengths, Weaknesses, Opportunities, Threats (A)</p> Signup and view all the answers

What is a common purpose of establishing Strategic Business Units (SBUs) within a corporation?

<p>To allow for a focus on specific markets or products within the larger organization (B)</p> Signup and view all the answers

Which of the following statements about marketing management is true?

<p>Customer relationship management is crucial in marketing management. (B)</p> Signup and view all the answers

Which marketing management philosophy focuses on maximizing profits through sales volume?

<p>Selling concept (B)</p> Signup and view all the answers

Which statement best describes the relationship between a Strategic Business Unit (SBU) and the parent corporation?

<p>SBUs should support the overall objectives of the parent company (D)</p> Signup and view all the answers

The marketing mix consists of which of the following elements?

<p>Product, Price, Place, Promotion (A)</p> Signup and view all the answers

In Ansoff’s Strategic Opportunity Matrix, what option involves selling existing products to new markets?

<p>Market Development (B)</p> Signup and view all the answers

Which option in Ansoff’s Strategic Opportunity Matrix involves introducing new products to existing markets?

<p>Product Development (C)</p> Signup and view all the answers

Which of the following describes brand equity?

<p>The financial value of a brand separate from tangible company assets (A)</p> Signup and view all the answers

What is true about market segmentation?

<p>It divides markets into segments based on distinct characteristics. (A)</p> Signup and view all the answers

Are strategic alternatives fixed and unchangeable once they are determined?

<p>False (D)</p> Signup and view all the answers

In a customer-focused marketing approach, what is the primary focus?

<p>Understanding and meeting customer needs and preferences (A)</p> Signup and view all the answers

Can strategic alternatives only involve one option for the company to pursue?

<p>False (D)</p> Signup and view all the answers

Which philosophy believes in creating value for customers and building profitable relationships?

<p>Marketing concept (C)</p> Signup and view all the answers

Are strategic alternatives typically developed during the planning process of a company?

<p>True (B)</p> Signup and view all the answers

Can strategic alternatives help a company adapt to changes in the external environment?

<p>True (D)</p> Signup and view all the answers

What is the primary goal of affiliate marketing?

<p>To earn commissions by referring customers to products or services (A)</p> Signup and view all the answers

What does a high churn rate indicate about a business?

<p>It is losing customers over a specific period (A)</p> Signup and view all the answers

Which of the following best describes content marketing?

<p>Creating and distributing valuable content to attract and engage an audience (B)</p> Signup and view all the answers

Which term is used to describe a digital marketing strategy focused on attracting customers through valuable experiences and content?

<p>Inbound Marketing (B)</p> Signup and view all the answers

What is the purpose of a Buyer Persona in marketing?

<p>To represent the brand’s target audience based on research (A)</p> Signup and view all the answers

Which of the following metrics is commonly used to measure the effectiveness of online marketing campaigns?

<p>Bounce Rate (C)</p> Signup and view all the answers

What is the function of a CTA (Call to Action) in marketing?

<p>To encourage users to take specific actions (D)</p> Signup and view all the answers

Which of the following does NOT belong to the Marketing Mix (4Ps)?

<p>Partnerships (D)</p> Signup and view all the answers

Flashcards

Customer acquisition cost

The cost of acquiring a new customer, including all marketing and sales expenses.

Return on investment (ROI)

A measure of the profitability of an investment, calculated as the return on an investment divided by the cost of the investment.

Brand recall rate

The percentage of consumers who can recall a brand name or logo when prompted.

Conversion rate

The percentage of website visitors or marketing leads who convert into customers.

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Net promoter score

A metric that measures customer loyalty and willingness to recommend a company or product.

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SWOT analysis

A strategic planning tool that analyzes a company's internal strengths and weaknesses and external opportunities and threats.

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Marketing concept

A marketing management philosophy that focuses on creating value for customers and building profitable customer relationships.

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Market segmentation

The process of dividing a market into smaller groups of customers with similar needs and wants.

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B2B Marketing

Marketing aimed at businesses rather than individual consumers.

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Bounce Rate

The percentage of visitors who leave a web page without taking any action.

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Brand Equity

The value associated with a brand in the marketplace and among its customers.

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Brand Loyalty

When customers consistently choose a specific brand over others.

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Brand Manager

Responsible for developing strategies to distinguish a brand from competitors.

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Brand Marketing

Focusing on building relationships with potential and existing customers rather than immediate sales.

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Buyer Persona

A fictional representation of a brand’s target audience based on research.

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Churn Rate

The percentage of lost customers over a specific period.

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Societal Marketing Concept

A marketing management philosophy that emphasizes meeting the needs of target markets while also considering the well-being of society.

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Selling Concept

This concept focuses on selling existing products through aggressive tactics, often overlooking customer needs.

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Sales orientation focuses on selling products rather than satisfying customer needs.

TRUE

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In sales orientation, the key focus is on building long-term relationships with customers.

FALSE

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Sales orientation typically involves high pressure sales tactics.

TRUE

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Customer needs are not a priority in a sales-oriented approach.

TRUE

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Sales orientation is more concerned with pushing products onto customers rather than listening to their feedback.

TRUE

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What's the first step in the STP process?

The first step in the STP process involves identifying distinct groups of customers or market segments with similar needs and characteristics. This provides a foundation for tailoring marketing strategies to specific customer groups.

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What are the 4Ps of the Marketing Mix?

The 4Ps of the Marketing Mix are Product, Price, Place and Promotion. They represent the key elements that a marketer can control to satisfy customer needs and achieve marketing objectives.

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What factor influences consumer behavior?

Consumer behavior is influenced by various factors, including economic conditions, which impact purchasing power and spending habits. Economic fluctuations can affect consumer demand for certain products.

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Define the Marketing Concept.

The Marketing Concept emphasizes understanding and satisfying customer needs as the primary goal. This customer-centric approach aims to build long-term customer relationships and achieve organizational goals through customer satisfaction.

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Describe the Product Concept.

The Product Concept emphasizes continuous product improvements and innovation to create superior products that attract customers. This approach prioritizes creating high-quality products that deliver value to customers.

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What is market segmentation?

Market Segmentation is the process of dividing a broad market into smaller, more homogeneous subgroups based on common characteristics. This allows marketers to target specific groups with tailored marketing strategies.

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Which element is NOT part of the Marketing Mix?

Profit is NOT a part of the Marketing mix. The 4Ps (Product, Price, Place, Promotion) represent the controllable elements used by marketers to reach their target audience.

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What is the main focus of the Marketing Concept?

The Marketing Concept emphasizes understanding and satisfying customer needs as the primary goal. This customer-centric approach aims to build long-term customer relationships and achieve organizational goals through customer satisfaction.

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What is an SBU?

Strategic Business Units (SBUs) are semi-autonomous units within a larger corporation that focus on specific markets or products and strive to achieve the overall objectives of the parent company.

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How should an SBU align with the parent corporation?

SBUs should align their strategies with the overall goals of the parent corporation to ensure that their actions contribute to the company's success.

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What is a common purpose of establishing SBUs within a corporation?

Establishing SBUs allows a corporation to focus on specific markets or products, effectively managing diverse business activities.

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What are strategic alternatives?

Strategic alternatives are different courses of action that a company can implement to achieve its objectives. They provide a range of options for addressing challenges or seizing opportunities.

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Can strategic alternatives only involve one option?

Strategic alternatives typically involve a range of options, not just one, to allow for flexibility and adaptability in decision-making.

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When are strategic alternatives developed?

Strategic alternatives are typically developed during the planning process, ensuring a proactive approach to achieving company goals.

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Can strategic alternatives help a company adapt to changes in the external environment?

Strategic alternatives can help a company adapt to changing market conditions, competition, or new technologies, ensuring ongoing relevance and success.

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Are strategic alternatives fixed and unchangeable once they are determined?

Strategic alternatives are not fixed and unchangeable. They are regularly reviewed and adjusted as needed to adapt to new information and changing circumstances.

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Marketing Management Philosophies

A set of beliefs and actions that guide an organization's approach to the market. It focuses on satisfying customer needs and wants while achieving organizational goals.

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Marketing Plan

A comprehensive plan that outlines an organization's marketing objectives, strategies, and tactics. It serves as a roadmap for successful marketing efforts.

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Competitive Advantage

A marketing strategy that focuses on creating a competitive advantage by providing unique value to customers. This advantage could be based on cost, quality, or customer service.

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Target Market

The specific group of customers an organization chooses to target with its marketing efforts. This group should be defined based on shared characteristics and needs.

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Boston Consulting Group Model

A framework for analyzing and evaluating business units based on their market share and market growth rate. It categorizes products as stars, cash cows, dogs, and question marks based on their growth potential.

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Market Orientation

A comprehensive, systematic approach to marketing that focuses on understanding and satisfying customer needs. It emphasizes creating value for customers and building strong relationships.

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Ansoff's Strategic Opportunity Market

A method for expanding business by considering four strategic options: market penetration, market development, product development, and diversification.

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The Innovation Matrix

A strategic planning tool that helps companies identify opportunities for innovation and growth. It categorizes innovation into three types: sustaining, disruptive, and radical.

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Study Notes

Certified Marketing Management Specialist (CMMS) Review Material

  • The document provides review material for the Certified Marketing Management Specialist (CMMS) certification
  • It is intended for educational purposes only, and does not guarantee accuracy, completeness or correctness
  • The document covers a range of topics including marketing principles, management philosophies, strategic planning, the Innovation Matrix, Boston Consulting Group Model, General Electric Model, marketing plan, competitive advantage, target market, and digital marketing
  • References are directed towards online and printed marketing related books
  • The material is not for sale

Table of Contents

  • Principles of Marketing (page 4)
  • Marketing Management (page 5)
  • Marketing Management Philosophies (page 8)
  • Market Orientation (page 10)
  • Strategic Planning in Marketing (page 13)
  • Ansoff's Strategic Opportunity Market (page 15)
  • Innovation Matrix (page 16)
  • Boston Consulting Group Model (page 17)
  • General Electric Model (page 18)
  • Marketing Plan (page 19)
  • Competitive Advantage (page 21)
  • Target Market (page 22)
  • Digital Marketing (page 23)
  • Marketing Management: Key Terms and Definitions (page 24)
  • Other References (page 26)

Principles of Marketing Questions

  • What is the first step in the Segmentation, Targeting, and Positioning (STP) process?

    • Market Research
  • Which of the following is NOT one of the 4Ps of the marketing mix?

    • Partnership
  • Which factor influences consumer behavior in marketing?

    • Socio-cultural factors
  • What is the marketing concept focused on achieving organizational goals by satisfying customer needs and wants?

    • Marketing Concept

Marketing Management Questions

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Description

This review material is designed to prepare candidates for the Certified Marketing Management Specialist (CMMS) certification. It covers essential topics such as marketing principles, management philosophies, strategic planning, and various marketing models. The content is intended for educational purposes and includes references to relevant marketing literature.

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