Podcast
Questions and Answers
What should clients do if they report not receiving the invitation email to access the Client Portal?
What should clients do if they report not receiving the invitation email to access the Client Portal?
- Automatically assume the invitation is lost and request a new one
- Contact their insurance provider for assistance
- Ignore the issue and try accessing the portal without the email
- Check their spam folder and add [email protected] to their contacts (correct)
What other actions can clients perform using the Client Portal apart from completing intake documentation?
What other actions can clients perform using the Client Portal apart from completing intake documentation?
- Schedule appointments
- Contact their therapist directly
- Submit insurance claims
- Access billing documents and make payments (correct)
Why is it recommended to encourage clients to bookmark the Blue Square Client Portal page?
Why is it recommended to encourage clients to bookmark the Blue Square Client Portal page?
- To ensure easy access to the portal in the future (correct)
- To prevent unauthorized access to their account
- To improve their internet browser's performance
- To receive notifications on new updates
What happens when a client clicks on the link provided in the invitation email?
What happens when a client clicks on the link provided in the invitation email?
Which email address sends out the invitation for clients to access the Client Portal?
Which email address sends out the invitation for clients to access the Client Portal?
Why is it important for clients to add [email protected] to their contacts?
Why is it important for clients to add [email protected] to their contacts?
Apart from intake documentation, what other type of documents can clients access through the Client Portal?
Apart from intake documentation, what other type of documents can clients access through the Client Portal?
What are clients advised to do if they do not receive the invitation email?
What are clients advised to do if they do not receive the invitation email?
What is the purpose of sending an invitation email to clients for the Client Portal?
What is the purpose of sending an invitation email to clients for the Client Portal?
What should be done before proceeding with troubleshooting steps if a client reports not receiving the invitation email?
What should be done before proceeding with troubleshooting steps if a client reports not receiving the invitation email?
Study Notes
Client Portal Access
- Clients who report not receiving the invitation email to access the Client Portal should check their spam or junk folders and ensure they have added the provider's email address to their contacts.
Client Portal Functionality
- Apart from completing intake documentation, clients can perform various actions using the Client Portal, such as accessing other types of documents.
Bookmarking the Client Portal
- It is recommended to encourage clients to bookmark the Blue Square Client Portal page for easy access.
Invitation Email Link
- When a client clicks on the link provided in the invitation email, they will gain access to the Client Portal.
Invitation Email Sender
- The invitation email to access the Client Portal is sent from the provider's email address ([email protected]).
Adding Provider's Email to Contacts
- Clients should add the provider's email address to their contacts to prevent the invitation email from being marked as spam or junk.
Accessible Documents
- Apart from intake documentation, clients can access other types of documents through the Client Portal.
Troubleshooting Steps
- If a client reports not receiving the invitation email, the provider should first ensure they have added the client's email address correctly before proceeding with troubleshooting steps.
Purpose of Invitation Email
- The purpose of sending an invitation email to clients is to grant them access to the Client Portal.
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