Podcast
Questions and Answers
What is one of the primary benefits of using Whatsapp Business for client onboarding?
What is one of the primary benefits of using Whatsapp Business for client onboarding?
- It automatically replies to client messages.
- It provides keyboard shortcuts for frequently sent messages. (correct)
- It allows users to send audio messages.
- It integrates seamlessly with email accounts.
What should clients do to acknowledge the terms and conditions?
What should clients do to acknowledge the terms and conditions?
- Reply with 'Ack'. (correct)
- Send an email to customer support.
- Fill out an online form.
- Call the office to confirm.
Which of the following actions is recommended concerning the client's resume?
Which of the following actions is recommended concerning the client's resume?
- Mobius provides a resume rebuild service. (correct)
- The client must send a brand new resume every week.
- Clients should never share their resume online.
- Clients must keep their resume format exactly the same.
What should clients create and share with Mobius for job applications?
What should clients create and share with Mobius for job applications?
What does the client need to do if they cannot provide feedback on jobs within 24 hours?
What does the client need to do if they cannot provide feedback on jobs within 24 hours?
What is the expected response time for messages to clients, unless marked urgent?
What is the expected response time for messages to clients, unless marked urgent?
Which message indicates the introduction of a custom support feature?
Which message indicates the introduction of a custom support feature?
Which document must clients ensure is attached when sending their welcome message?
Which document must clients ensure is attached when sending their welcome message?
What must a client do before receiving the initial list of jobs?
What must a client do before receiving the initial list of jobs?
Which of the following is NOT a criterion for the application tracker?
Which of the following is NOT a criterion for the application tracker?
What is the timeline for sending the initial list of jobs after the client intake form?
What is the timeline for sending the initial list of jobs after the client intake form?
Who leads the application delivery team?
Who leads the application delivery team?
What should a client do if they want to edit the search criteria?
What should a client do if they want to edit the search criteria?
What action should be taken if a client has not acknowledged the T&Cs after 24 hours?
What action should be taken if a client has not acknowledged the T&Cs after 24 hours?
What free service is offered to clients regarding their resumes?
What free service is offered to clients regarding their resumes?
Which phrase is associated with the follow-up message to clients who haven't approved jobs?
Which phrase is associated with the follow-up message to clients who haven't approved jobs?
What should be done if an Easy Apply job does not have an alternative link on the company's careers website?
What should be done if an Easy Apply job does not have an alternative link on the company's careers website?
What options do clients have for providing answers to specific application questions?
What options do clients have for providing answers to specific application questions?
How does the weekly job application process begin?
How does the weekly job application process begin?
When can clients expect updates about the jobs applied to on their behalf?
When can clients expect updates about the jobs applied to on their behalf?
What is advised if a resume needs an updated email?
What is advised if a resume needs an updated email?
What should clients do regarding the cover letter for applications?
What should clients do regarding the cover letter for applications?
What is the purpose of marking a job as 'Easy Apply' in the tracker?
What is the purpose of marking a job as 'Easy Apply' in the tracker?
What day do clients receive a new set of jobs for the upcoming application cycle?
What day do clients receive a new set of jobs for the upcoming application cycle?
What should a client do if they have feedback on the job list before the application cycle?
What should a client do if they have feedback on the job list before the application cycle?
What action is suggested if a client has no response after 24 hours?
What action is suggested if a client has no response after 24 hours?
What is the purpose of reaching out to a client with a heads-up after approving the tracker?
What is the purpose of reaching out to a client with a heads-up after approving the tracker?
If a company reaches out for an interview, what should the client check?
If a company reaches out for an interview, what should the client check?
What is the recommended course of action if a client wants to cancel their application?
What is the recommended course of action if a client wants to cancel their application?
How should clients respond to the FAQ about including cover letters in their applications?
How should clients respond to the FAQ about including cover letters in their applications?
What email practices are mentioned regarding account creation for job applications?
What email practices are mentioned regarding account creation for job applications?
What should clients do if they encounter issues regarding refunds?
What should clients do if they encounter issues regarding refunds?
What is the purpose of checking in regarding email credentials?
What is the purpose of checking in regarding email credentials?
Which of the following should NOT be included in the daily update?
Which of the following should NOT be included in the daily update?
What should be done if additional information is needed for a job application?
What should be done if additional information is needed for a job application?
How frequently should updates be sent on resumes and job applications?
How frequently should updates be sent on resumes and job applications?
What should you do if you have successfully applied to a number of jobs by Friday?
What should you do if you have successfully applied to a number of jobs by Friday?
What type of updates are provided during the ‘Done applying every Friday’ communication?
What type of updates are provided during the ‘Done applying every Friday’ communication?
Which information is essential to provide in a weekly update?
Which information is essential to provide in a weekly update?
Why is it important to sort the list of job applications?
Why is it important to sort the list of job applications?
Clients are advised to create and share a personal Gmail account for job applications.
Clients are advised to create and share a personal Gmail account for job applications.
The expected response time for messages is 2-3 hours unless marked urgent.
The expected response time for messages is 2-3 hours unless marked urgent.
Clients must acknowledge the T&Cs by replying with 'Yes' to proceed.
Clients must acknowledge the T&Cs by replying with 'Yes' to proceed.
Mobius offers a service to help clients completely overhaul their resumes.
Mobius offers a service to help clients completely overhaul their resumes.
Clients must send an updated resume before they receive the onboarding guide.
Clients must send an updated resume before they receive the onboarding guide.
A custom support chatbot has been launched to assist clients with their questions.
A custom support chatbot has been launched to assist clients with their questions.
Clients should not send feedback within 24 hours of receiving the job list.
Clients should not send feedback within 24 hours of receiving the job list.
Clients are recommended to attach their resume file when sending their second welcome message.
Clients are recommended to attach their resume file when sending their second welcome message.
Clients can cancel or pause their subscription at any time.
Clients can cancel or pause their subscription at any time.
The initial list of jobs will be sent out before the client acknowledges the terms and conditions.
The initial list of jobs will be sent out before the client acknowledges the terms and conditions.
Job titles in the application tracker can include only one job title per application.
Job titles in the application tracker can include only one job title per application.
The application delivery team is led by Karah.
The application delivery team is led by Karah.
Clients should wait for 72 hours before following up on the acknowledgment of T&Cs.
Clients should wait for 72 hours before following up on the acknowledgment of T&Cs.
A free 30-minute consultation is available for clients to review their resumes.
A free 30-minute consultation is available for clients to review their resumes.
Clients can provide feedback on the job list after their applications have been submitted.
Clients can provide feedback on the job list after their applications have been submitted.
It is essential for a client to provide must-have keywords for both Job Title and Job Description.
It is essential for a client to provide must-have keywords for both Job Title and Job Description.
A custom email is required for proceeding with an application.
A custom email is required for proceeding with an application.
Daily updates should include applications marked as easy apply.
Daily updates should include applications marked as easy apply.
Clients receive a weekly update about the jobs they have applied to on Fridays.
Clients receive a weekly update about the jobs they have applied to on Fridays.
Job titles and companies for updates can be invented.
Job titles and companies for updates can be invented.
All jobs applied to must be included in the weekly update.
All jobs applied to must be included in the weekly update.
Clients are notified only about successful applications in daily updates.
Clients are notified only about successful applications in daily updates.
Clients can access the tracker to check the status of their job applications.
Clients can access the tracker to check the status of their job applications.
The update for each job application must include information on easy apply jobs.
The update for each job application must include information on easy apply jobs.
Clients are encouraged to add jobs to their application tracker.
Clients are encouraged to add jobs to their application tracker.
A positive response from a client guarantees immediate application processing without any further checks.
A positive response from a client guarantees immediate application processing without any further checks.
If a client has feedback after 24 hours, they should automatically proceed with the application.
If a client has feedback after 24 hours, they should automatically proceed with the application.
Clients should use their custom email to create job application accounts on platforms like Indeed and Dice.
Clients should use their custom email to create job application accounts on platforms like Indeed and Dice.
Clients must send a cover letter for every application to ensure they are considered.
Clients must send a cover letter for every application to ensure they are considered.
Clients receive their new set of jobs for the upcoming application cycle on Mondays.
Clients receive their new set of jobs for the upcoming application cycle on Mondays.
A client checking their email for interview availability is a common procedure after a company reaches out.
A client checking their email for interview availability is a common procedure after a company reaches out.
The refund process and policy are provided to clients only when they request a refund.
The refund process and policy are provided to clients only when they request a refund.
The Easy Apply option is exclusive to LinkedIn and cannot be found on the company's careers website.
The Easy Apply option is exclusive to LinkedIn and cannot be found on the company's careers website.
If a client needs to change the email on their resume, they should update it before sending it.
If a client needs to change the email on their resume, they should update it before sending it.
Clients are required to provide answers to specific application questions in a designated column.
Clients are required to provide answers to specific application questions in a designated column.
Weekly job applications are typically completed by Saturday.
Weekly job applications are typically completed by Saturday.
Clients must submit a cover letter for every job application.
Clients must submit a cover letter for every job application.
Clients must acknowledge the terms and conditions within 24 hours to proceed.
Clients must acknowledge the terms and conditions within 24 hours to proceed.
Clients are informed about job applications they've submitted on their behalf.
Clients are informed about job applications they've submitted on their behalf.
Clients can add a column for answers to questions if they prefer that format.
Clients can add a column for answers to questions if they prefer that format.
Clients are advised to create and share a personal Gmail account for job applications.
Clients are advised to create and share a personal Gmail account for job applications.
The expected response time for messages is 2-3 hours unless marked urgent.
The expected response time for messages is 2-3 hours unless marked urgent.
Clients must acknowledge the T&Cs by replying with 'Yes' to proceed.
Clients must acknowledge the T&Cs by replying with 'Yes' to proceed.
Mobius offers a service to help clients completely overhaul their resumes.
Mobius offers a service to help clients completely overhaul their resumes.
Clients must send an updated resume before they receive the onboarding guide.
Clients must send an updated resume before they receive the onboarding guide.
A custom support chatbot has been launched to assist clients with their questions.
A custom support chatbot has been launched to assist clients with their questions.
Clients are not required to send feedback within 24 hours of receiving the job list.
Clients are not required to send feedback within 24 hours of receiving the job list.
Clients are recommended to attach their resume file when sending their second welcome message.
Clients are recommended to attach their resume file when sending their second welcome message.
Clients can cancel or pause their subscription anytime without any complications.
Clients can cancel or pause their subscription anytime without any complications.
An initial list of jobs can be sent out before the terms and conditions are acknowledged by the client.
An initial list of jobs can be sent out before the terms and conditions are acknowledged by the client.
Clients need to create a custom email to help with their job applications.
Clients need to create a custom email to help with their job applications.
Clients must send an updated resume after they receive the onboarding guide.
Clients must send an updated resume after they receive the onboarding guide.
Weekly updates should only include jobs that have been successfully applied for.
Weekly updates should only include jobs that have been successfully applied for.
The client can create their own account on Indeed using their custom email address.
The client can create their own account on Indeed using their custom email address.
Clients are advised to check emails for updates every Tuesday and Thursday before 8PM PST.
Clients are advised to check emails for updates every Tuesday and Thursday before 8PM PST.
A custom support chatbot has been established to assist clients with their inquiries.
A custom support chatbot has been established to assist clients with their inquiries.
Feedback is expected from clients within 48 hours of sending the initial job list.
Feedback is expected from clients within 48 hours of sending the initial job list.
Clients do not need to provide any additional information if a job application requires it.
Clients do not need to provide any additional information if a job application requires it.
Clients are advised to send feedback about the job list within 48 hours of receiving it.
Clients are advised to send feedback about the job list within 48 hours of receiving it.
Mobius offers to craft cover letters for clients as part of the job application process.
Mobius offers to craft cover letters for clients as part of the job application process.
The weekly update includes details of interviews or connections scheduled for the client.
The weekly update includes details of interviews or connections scheduled for the client.
If a client does not approve the jobs within 24 hours, they are followed up to check for updates.
If a client does not approve the jobs within 24 hours, they are followed up to check for updates.
Clients will receive a reminder to apply for jobs if they have not responded after a day.
Clients will receive a reminder to apply for jobs if they have not responded after a day.
The expected response time for messages to clients is 5-6 hours unless marked urgent.
The expected response time for messages to clients is 5-6 hours unless marked urgent.
All job applications should be marked as 'Easy Apply' in the tracker.
All job applications should be marked as 'Easy Apply' in the tracker.
Clients are encouraged to keep both an updated resume and cover letter ready for job applications.
Clients are encouraged to keep both an updated resume and cover letter ready for job applications.
Clients are encouraged to add jobs they prefer to their application list.
Clients are encouraged to add jobs they prefer to their application list.
Clients are expected to respond to messages within a timeline of 8-24 hours.
Clients are expected to respond to messages within a timeline of 8-24 hours.
Clients should perform a check-in for email credentials before applying for jobs.
Clients should perform a check-in for email credentials before applying for jobs.
The cancellation procedure includes contacting Mobius directly for assistance.
The cancellation procedure includes contacting Mobius directly for assistance.
Clients can check their email using the credentials provided by Mobius when they receive an interview request.
Clients can check their email using the credentials provided by Mobius when they receive an interview request.
Clients are not allowed to see the refund process until they formally request a refund.
Clients are not allowed to see the refund process until they formally request a refund.
Clients must change the email on their resume if they create a new email.
Clients must change the email on their resume if they create a new email.
The job application process updates are provided every Monday.
The job application process updates are provided every Monday.
It is necessary for clients to provide answers to specific questions if required by the job application.
It is necessary for clients to provide answers to specific questions if required by the job application.
Cover letters are included in applications if they are not explicitly required.
Cover letters are included in applications if they are not explicitly required.
Clients will receive job application updates by the end of each week.
Clients will receive job application updates by the end of each week.
Clients can add a column for their answers in the tracker.
Clients can add a column for their answers in the tracker.
Clients are expected to acknowledge the terms and conditions within 24 hours to proceed.
Clients are expected to acknowledge the terms and conditions within 24 hours to proceed.
Jobs exclusive to LinkedIn with an 'Easy Apply' option do not require alternative links.
Jobs exclusive to LinkedIn with an 'Easy Apply' option do not require alternative links.
Flashcards
What is the first step for clients after signing up?
What is the first step for clients after signing up?
Clients must update their resumes to include recent job experiences and skills.
What is the purpose of a custom email account?
What is the purpose of a custom email account?
Clients need to create a separate Gmail account solely for job applications to avoid deactivation risks and ensure proper tracking.
What is required before job applications can begin?
What is required before job applications can begin?
Clients must acknowledge the Terms and Conditions (T&Cs) by replying 'Ack' and provide their custom email account credentials.
What happens after clients acknowledge the T&Cs?
What happens after clients acknowledge the T&Cs?
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What is the purpose of a job application tracker?
What is the purpose of a job application tracker?
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When is the initial job list sent to clients?
When is the initial job list sent to clients?
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What are the key details in the Welcome message?
What are the key details in the Welcome message?
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What is the purpose of the onboarding guide?
What is the purpose of the onboarding guide?
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What is the client's role in the application process?
What is the client's role in the application process?
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What are the options if clients are delayed in providing feedback?
What are the options if clients are delayed in providing feedback?
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What happens after clients approve the jobs?
What happens after clients approve the jobs?
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How often are clients updated on application progress?
How often are clients updated on application progress?
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What information is included in the daily application updates?
What information is included in the daily application updates?
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How can clients refine the job search process?
How can clients refine the job search process?
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How does Mobius ensure timely applications?
How does Mobius ensure timely applications?
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What are the options for clients to provide feedback?
What are the options for clients to provide feedback?
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What about cover letters? Does Mobius create them?
What about cover letters? Does Mobius create them?
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How are job applications submitted using the custom email?
How are job applications submitted using the custom email?
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How do clients address resume updates?
How do clients address resume updates?
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What is the frequency of the application cycle?
What is the frequency of the application cycle?
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Where can clients find information about refunds and support?
Where can clients find information about refunds and support?
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What is Mobius's service?
What is Mobius's service?
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Which team manages the application process?
Which team manages the application process?
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What is the main focus of the initial welcome message?
What is the main focus of the initial welcome message?
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How does Mobius ensure client satisfaction?
How does Mobius ensure client satisfaction?
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What are the key elements of Mobius's communication strategy?
What are the key elements of Mobius's communication strategy?
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What are the benefits of using a custom email for applications?
What are the benefits of using a custom email for applications?
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Study Notes
Welcome and Onboarding Messages
- Use WhatsApp Business for streamlined initial communication.
- First welcome message includes onboarding guide with key points:
- Updated Resume: Must be current with recent job experiences and skills.
- Custom Email Account: Create a Gmail for job applications, share credentials with Mobius, and avoid deactivation risks.
- Acknowledgment: Acknowledge T&Cs by replying ‘Ack’ and provide email credentials for job applications. Options for job approval: proceed with applications or wait until next week.
- Second welcome message notifies that applications will proceed using the attached resume; offers a resume rebuild service.
- Team's availability requires a 4-6 hour response time for messages unless urgent.
- A custom support chatbot is introduced for client inquiries and provides sample questions through a video.
- Subscription can be canceled or paused anytime, with a provided cancellation guide.
- Initial job application tracker will be sent in 24-48 hours based on client intake form criteria: job title, location, salary, keywords, etc.
Tracker Updates
- Inform clients of job list compilation before T&C acknowledgment.
- After job approval, applications will be managed by the application delivery team led by Karah.
- Follow-up messages if T&C acknowledgment or job approval is pending after 24 hours.
- Update clients with revised search criteria based on their feedback, moving forward with applications for approved jobs.
- Free 15-minute resume consultation available with the CEO, Ashwin.
Weekly Updates
- Check in for custom email credentials necessary for application verification.
- Daily updates provided from Tuesday to Thursday regarding application status and interviews.
- Weekly updates on the job application status and interview opportunities.
- Inquire about feedback or edits on job lists created for the next cycle of applications.
- Proactively check in if clients have not responded after 24 hours.
- Notify clients of application proceeding importance and maintain close monitoring of application statuses.
Client Interaction Protocols
- Providing guides for cancellation and refund processes when requested.
- Address frequently asked questions regarding cover letters, job application accounts, and handling specific application requirements.
- Clarify that resumes do not need updating with new email addresses created for applications.
- Weekly outline for job application processes includes applying for jobs, updating clients on status, and preparing for the next week's cycle based on client feedback.
FAQ Highlights
- Clients can add answers to remarks column or create a new column for their responses.
- Mobius does not create cover letters but can include client-provided ones.
- Applications are made using a custom email per client, with optional LinkedIn account management for job applications.
- New email addresses on resumes are unnecessary; clients simply update resumes directly.
- Weekly application process involves applying, updating clients, and gathering feedback for future job cycles.
Welcome and Onboarding Messages
- Use WhatsApp Business for creating keyboard shortcuts to streamline communication with clients.
- Initial welcome message includes:
- Introduction of team members and roles.
- An attached onboarding guide covering services, expectations, application timelines, and crucial details.
- Key onboarding tasks:
- Update resume with current job experiences, skills, and references.
- Create a custom Gmail account for job applications, share credentials for job verifications.
- Acknowledgement of Terms & Conditions (T&Cs) is required for proceeding.
- Highlight options if feedback on jobs is delayed:
- Move jobs to "Apply" tab and apply without approval.
- Wait for client's approval before applying the following Monday.
Application Procedure
- Inform clients about application process using their resume and offer resume rebuild services if needed.
- Communicate team availability clearly to set expectations for response times (4-6 hours).
- Introduce a custom support chatbot for client inquiries.
Subscription Management
- Clients can cancel or pause subscriptions anytime and must be provided with a cancellation guide.
Job Application Tracker Updates
- Initial job tracker prepared; client must acknowledge T&Cs before sending the list.
- After T&Cs approval, application process begins with the application delivery team led by Karah.
- Follow-up messages ensure clients acknowledge T&Cs and approve job lists within 24 hours.
Weekly Updates for Analysts
- Daily updates inform clients about the number of jobs applied to and interview schedules.
- Emphasize application status: successful applications and those needing additional info should be clearly stated.
- Encourage feedback on job lists for the next week's applications to refine the search process.
- Track and acknowledge job approvals for timely applications.
FAQs and Client Queries
- Clients can update answers in the remarks column directly or request additional columns for clarity.
- Cover letters are not created; if provided by clients, they are included in applications.
- Use clients' custom emails for creating job account registrations; flexibility for clients to share LinkedIn credentials for "Easy Apply" options.
- Address client's resume updates directly without editing; suggest them to send new versions when ready.
- Establish a weekly application cycle: apply for jobs, provide updates, complete applications by Friday, and prepare for next week.
Client Refunds and Support
- Clear refund process and policies provided in response to client queries.
Welcome and Onboarding Messages
- Use WhatsApp Business for creating keyboard shortcuts to streamline communication with clients.
- Initial welcome message includes:
- Introduction of team members and roles.
- An attached onboarding guide covering services, expectations, application timelines, and crucial details.
- Key onboarding tasks:
- Update resume with current job experiences, skills, and references.
- Create a custom Gmail account for job applications, share credentials for job verifications.
- Acknowledgement of Terms & Conditions (T&Cs) is required for proceeding.
- Highlight options if feedback on jobs is delayed:
- Move jobs to "Apply" tab and apply without approval.
- Wait for client's approval before applying the following Monday.
Application Procedure
- Inform clients about application process using their resume and offer resume rebuild services if needed.
- Communicate team availability clearly to set expectations for response times (4-6 hours).
- Introduce a custom support chatbot for client inquiries.
Subscription Management
- Clients can cancel or pause subscriptions anytime and must be provided with a cancellation guide.
Job Application Tracker Updates
- Initial job tracker prepared; client must acknowledge T&Cs before sending the list.
- After T&Cs approval, application process begins with the application delivery team led by Karah.
- Follow-up messages ensure clients acknowledge T&Cs and approve job lists within 24 hours.
Weekly Updates for Analysts
- Daily updates inform clients about the number of jobs applied to and interview schedules.
- Emphasize application status: successful applications and those needing additional info should be clearly stated.
- Encourage feedback on job lists for the next week's applications to refine the search process.
- Track and acknowledge job approvals for timely applications.
FAQs and Client Queries
- Clients can update answers in the remarks column directly or request additional columns for clarity.
- Cover letters are not created; if provided by clients, they are included in applications.
- Use clients' custom emails for creating job account registrations; flexibility for clients to share LinkedIn credentials for "Easy Apply" options.
- Address client's resume updates directly without editing; suggest them to send new versions when ready.
- Establish a weekly application cycle: apply for jobs, provide updates, complete applications by Friday, and prepare for next week.
Client Refunds and Support
- Clear refund process and policies provided in response to client queries.
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Description
This quiz covers effective strategies for onboarding clients using WhatsApp Business, including the creation of keyboard shortcuts for efficient communication. Learn how to enhance your client interactions with welcome messages and onboarding guides.
