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Cleaning and Opening Procedures Checklist
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Cleaning and Opening Procedures Checklist

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@JB Incredibowl

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Questions and Answers

What should be done if a customer asks for the foul lights to be turned off?

  • Notify the mechanic to decide whether to turn off the foul lights
  • Turn off the foul lights only if no competitions are ongoing
  • Immediately turn off the foul lights as requested
  • Explain that the foul lights must remain on for insurance purposes (correct)

    • Who is allowed to use ball ramps according to the provided information?

  • Small children and handicap bowlers (correct)
  • Adults and handicap bowlers
  • All customers
  • Only small children

    • What should be done if the ice machine gets below ¼ full?

  • Switch off the ice machine until it's refilled
  • Notify the mechanic (correct)
  • Wait for it to be refilled automatically
  • Add more water to the ice machine

    • What is the purpose of the 'Court vision theory' in the concourse?

    <p>To encourage employees to be alert and aware of their surroundings</p> Signup and view all the answers

    What is emphasized regarding spills in all areas of the center?

    <p>Importance of promptly cleaning spills to prevent accidents</p> Signup and view all the answers

    What is the responsibility regarding cardboard storage and disposal in the snack bar and lounge area?

    <p>Keep all cardboard out of sight of customers</p> Signup and view all the answers

    What action should be taken if there is food on the counter in the snack bar area?

    <p>Grab the food and take it to the corresponding lane number written on the ticket</p> Signup and view all the answers

    What is the main responsibility regarding bathroom checklist sheets in every restroom?

    <p>Ensuring all items on the checklist are completed before leaving the restroom</p> Signup and view all the answers

    What term is used to refer to a ball that curves?

    <p>Hook</p> Signup and view all the answers

    What is the name of the area where the bowler sits or waits for their turn to bowl?

    <p>Settee area</p> Signup and view all the answers

    What is the term used for a device that clears the pins between throws?

    <p>Sweep/Rake</p> Signup and view all the answers

    What is the name for a knockdown of all pins with the first ball in a frame?

    <p>Strike</p> Signup and view all the answers

    What is the term used for a pin directly behind another pin in a straight line?

    <p>Sleeper</p> Signup and view all the answers

    What does 'blind' refer to in bowling scoring?

    <p>Absent team member's score</p> Signup and view all the answers

    What is the name for the pattern of oil on the lanes in bowling?

    <p>Shot</p> Signup and view all the answers

    What are handicap pins used for in bowling?

    <p>Added to the scratch score to allow competition between varied averaged bowlers</p> Signup and view all the answers

    What is the correct way to call back a re-spot if the 2-5-9 pins need to be standing on Lane 35?

    <p>Say 'Re-spot the 2-5-9 on Lane 35' twice</p> Signup and view all the answers

    Why is it important to avoid saying the word 'Pin' when calling back re-spots?

    <p>Because it sounds similar to 'ten', causing confusion</p> Signup and view all the answers

    How should a re-spot be called back if some of the pins have fallen down but others are still standing?

    <p>Say 'Add the fallen pin number to what is standing on the lane' twice</p> Signup and view all the answers

    In the example provided, which pins are still standing in the re-spot situation described?

    <p>7 and 10</p> Signup and view all the answers

    What should you say before adding a pin number to what is standing on a lane?

    <p>Say 'Re-spot'</p> Signup and view all the answers

    Why should you repeat the call when calling back re-spots?

    <p>To ensure clear communication over the radio</p> Signup and view all the answers

    What should you avoid saying when calling back re-spots?

    <p>'Pin'</p> Signup and view all the answers

    What is the purpose of using the word 'Re-spot' in the call back for re-spots?

    <p>'Re-spot' indicates that certain pins need to be reset</p> Signup and view all the answers

    What is the main purpose of the oil on the bowling lane?

    <p>To protect the wood and maintain consistent lane conditions</p> Signup and view all the answers

    What should employees do if they forget to clock in/out?

    <p>Follow a specific procedure</p> Signup and view all the answers

    Why are employees not permitted to clock in more than five minutes prior to their scheduled time?

    <p>It affects the accuracy of work hours</p> Signup and view all the answers

    What is the reason for not standing at the front desk unless directed to?

    <p>To avoid distracting customers</p> Signup and view all the answers

    What is the purpose of discussing pin numbers and respots?

    <p>To emphasize the importance of lane maintenance</p> Signup and view all the answers

    What should employees do if they accidentally reset the bowling lane during open play?

    <p>Follow a specific procedure</p> Signup and view all the answers

    What is the main reason for highlighting that employees should never tell customers about changes in the oil application?

    <p>To maintain customer trust and confidence in lane conditions</p> Signup and view all the answers

    What is one of the tasks included in the Cleaning Routine at the bowling center?

    <p>Wipe wood trims and statues</p> Signup and view all the answers

    What is a part of the Front Desk Station responsibilities at the bowling center?

    <p>Learn to turn lanes on and off for different types of play</p> Signup and view all the answers

    What aspect is covered by the Steel Toes Policy at the bowling center?

    <p>Understand the importance of safety and wearing steel-toed shoes</p> Signup and view all the answers

    What is a part of the Upscale Service provided at the bowling center?

    <p>Provide excellent guest service with attention, food, and beverage offerings</p> Signup and view all the answers

    Which task falls under the responsibility of Phone Calls handling at the bowling center?

    <p>Learn proper phone etiquette and handling, review phone script, explain pricing and availability to guests</p> Signup and view all the answers

    What is covered under In Center Entertainment at the bowling center?

    <p>Understanding modifications for day to night, setup for Rockin Bowl, different types of bowlers and their expectations</p> Signup and view all the answers

    What does the Miscellaneous category at the bowling center include?

    <p>Understanding 'Lost and Found' procedures, knowing the difference between department rag colors</p> Signup and view all the answers

    What is a part of the Opening Procedures at the bowling center?

    <p>Review opening checklist, clean parking lot, turn on scoring monitors and TVs, unlock front doors, deal with league paperwork</p> Signup and view all the answers

    Re-spot calls are only made when all the pins have fallen down on the lane.

    <p>False</p> Signup and view all the answers

    It is important to avoid saying the word 'Pin' when calling back re-spots to prevent confusion with the ten pin.

    <p>True</p> Signup and view all the answers

    The correct way to call back a re-spot for the 2-5-9 pins on Lane 35 is to say 'Re-spot the 2-5-9 on Lane 35'.

    <p>True</p> Signup and view all the answers

    When some of the pins that are supposed to be standing have fallen down but the rest are standing, the correct call back is to say 'Add the [pin number] to what is standing on [lane number]'.

    <p>True</p> Signup and view all the answers

    It is necessary to repeat the re-spot call when calling back re-spots.

    <p>True</p> Signup and view all the answers

    The term 'add' is used when all the pins have fallen down on the lane and need to be put back up.

    <p>False</p> Signup and view all the answers

    The term 'Re-spot' is used when some of the pins are still standing but others have fallen down.

    <p>False</p> Signup and view all the answers

    The re-spot call should always be followed by the lane number.

    <p>True</p> Signup and view all the answers

    The word 're-spot' should be followed by the number of pins that need to be standing in the call back.

    <p>True</p> Signup and view all the answers

    The term 'blind' in bowling scoring refers to a spare in the last frame.

    <p>False</p> Signup and view all the answers

    Study Notes

    • Opening Procedures: Review opening checklist, clean parking lot, turn on scoring monitors and TVs, unlock front doors, deal with league paperwork
    • Cleaning Routine: Wipe wood trims and statues, clean glass using paper towels, clean high top legs, wash trash cans
    • League Play: Determine an active game, collect league envelopes, understand league courtesy, set up and take down white party tables and banquet tables
    • Miscellaneous: Understand "Lost and Found" procedures, know the difference between department rag colors
    • Closing Procedures: Review closing checklist, collect dishes for snack bar, help in the snack bar, clean tables in lounge, help at the front desk, understand Conqueror and phone procedures
    • Front Desk Station: Learn to turn lanes on and off for different types of play, transfer scores, print score sheets, recognize machine stop calls
    • In Center Entertainment: Understand modifications for day to night, setup for Rockin Bowl, different types of bowlers and their expectations
    • Steel Toes Policy: Understand the importance of safety and wearing steel-toed shoes
    • Upscale Service: Provide excellent guest service with attention, food and beverage offerings
    • Product Prices: Understand pricing for bowling, shoe rental, and daily deals
    • Phone Calls: Learn proper phone etiquette and handling, review phone script, explain pricing and availability to guests
    • Headsets/Radios: Follow policy for headset use and storage, acknowledge new hire completion of training.

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    Description

    This quiz covers the checklist and procedures for cleaning and opening a facility, including wiping wood trims, cleaning glass, and opening tasks. It also includes a demonstration of using paper towels for glass cleaning.

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