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Questions and Answers
What should be done if a customer asks for the foul lights to be turned off?
What should be done if a customer asks for the foul lights to be turned off?
Who is allowed to use ball ramps according to the provided information?
Who is allowed to use ball ramps according to the provided information?
What should be done if the ice machine gets below ¼ full?
What should be done if the ice machine gets below ¼ full?
What is the purpose of the 'Court vision theory' in the concourse?
What is the purpose of the 'Court vision theory' in the concourse?
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What is emphasized regarding spills in all areas of the center?
What is emphasized regarding spills in all areas of the center?
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What is the responsibility regarding cardboard storage and disposal in the snack bar and lounge area?
What is the responsibility regarding cardboard storage and disposal in the snack bar and lounge area?
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What action should be taken if there is food on the counter in the snack bar area?
What action should be taken if there is food on the counter in the snack bar area?
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What is the main responsibility regarding bathroom checklist sheets in every restroom?
What is the main responsibility regarding bathroom checklist sheets in every restroom?
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What term is used to refer to a ball that curves?
What term is used to refer to a ball that curves?
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What is the name of the area where the bowler sits or waits for their turn to bowl?
What is the name of the area where the bowler sits or waits for their turn to bowl?
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What is the term used for a device that clears the pins between throws?
What is the term used for a device that clears the pins between throws?
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What is the name for a knockdown of all pins with the first ball in a frame?
What is the name for a knockdown of all pins with the first ball in a frame?
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What is the term used for a pin directly behind another pin in a straight line?
What is the term used for a pin directly behind another pin in a straight line?
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What does 'blind' refer to in bowling scoring?
What does 'blind' refer to in bowling scoring?
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What is the name for the pattern of oil on the lanes in bowling?
What is the name for the pattern of oil on the lanes in bowling?
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What are handicap pins used for in bowling?
What are handicap pins used for in bowling?
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What is the correct way to call back a re-spot if the 2-5-9 pins need to be standing on Lane 35?
What is the correct way to call back a re-spot if the 2-5-9 pins need to be standing on Lane 35?
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Why is it important to avoid saying the word 'Pin' when calling back re-spots?
Why is it important to avoid saying the word 'Pin' when calling back re-spots?
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How should a re-spot be called back if some of the pins have fallen down but others are still standing?
How should a re-spot be called back if some of the pins have fallen down but others are still standing?
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In the example provided, which pins are still standing in the re-spot situation described?
In the example provided, which pins are still standing in the re-spot situation described?
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What should you say before adding a pin number to what is standing on a lane?
What should you say before adding a pin number to what is standing on a lane?
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Why should you repeat the call when calling back re-spots?
Why should you repeat the call when calling back re-spots?
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What should you avoid saying when calling back re-spots?
What should you avoid saying when calling back re-spots?
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What is the purpose of using the word 'Re-spot' in the call back for re-spots?
What is the purpose of using the word 'Re-spot' in the call back for re-spots?
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What is the main purpose of the oil on the bowling lane?
What is the main purpose of the oil on the bowling lane?
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What should employees do if they forget to clock in/out?
What should employees do if they forget to clock in/out?
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Why are employees not permitted to clock in more than five minutes prior to their scheduled time?
Why are employees not permitted to clock in more than five minutes prior to their scheduled time?
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What is the reason for not standing at the front desk unless directed to?
What is the reason for not standing at the front desk unless directed to?
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What is the purpose of discussing pin numbers and respots?
What is the purpose of discussing pin numbers and respots?
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What should employees do if they accidentally reset the bowling lane during open play?
What should employees do if they accidentally reset the bowling lane during open play?
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What is the main reason for highlighting that employees should never tell customers about changes in the oil application?
What is the main reason for highlighting that employees should never tell customers about changes in the oil application?
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What is one of the tasks included in the Cleaning Routine at the bowling center?
What is one of the tasks included in the Cleaning Routine at the bowling center?
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What is a part of the Front Desk Station responsibilities at the bowling center?
What is a part of the Front Desk Station responsibilities at the bowling center?
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What aspect is covered by the Steel Toes Policy at the bowling center?
What aspect is covered by the Steel Toes Policy at the bowling center?
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What is a part of the Upscale Service provided at the bowling center?
What is a part of the Upscale Service provided at the bowling center?
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Which task falls under the responsibility of Phone Calls handling at the bowling center?
Which task falls under the responsibility of Phone Calls handling at the bowling center?
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What is covered under In Center Entertainment at the bowling center?
What is covered under In Center Entertainment at the bowling center?
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What does the Miscellaneous category at the bowling center include?
What does the Miscellaneous category at the bowling center include?
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What is a part of the Opening Procedures at the bowling center?
What is a part of the Opening Procedures at the bowling center?
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Re-spot calls are only made when all the pins have fallen down on the lane.
Re-spot calls are only made when all the pins have fallen down on the lane.
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It is important to avoid saying the word 'Pin' when calling back re-spots to prevent confusion with the ten pin.
It is important to avoid saying the word 'Pin' when calling back re-spots to prevent confusion with the ten pin.
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The correct way to call back a re-spot for the 2-5-9 pins on Lane 35 is to say 'Re-spot the 2-5-9 on Lane 35'.
The correct way to call back a re-spot for the 2-5-9 pins on Lane 35 is to say 'Re-spot the 2-5-9 on Lane 35'.
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When some of the pins that are supposed to be standing have fallen down but the rest are standing, the correct call back is to say 'Add the [pin number] to what is standing on [lane number]'.
When some of the pins that are supposed to be standing have fallen down but the rest are standing, the correct call back is to say 'Add the [pin number] to what is standing on [lane number]'.
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It is necessary to repeat the re-spot call when calling back re-spots.
It is necessary to repeat the re-spot call when calling back re-spots.
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The term 'add' is used when all the pins have fallen down on the lane and need to be put back up.
The term 'add' is used when all the pins have fallen down on the lane and need to be put back up.
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The term 'Re-spot' is used when some of the pins are still standing but others have fallen down.
The term 'Re-spot' is used when some of the pins are still standing but others have fallen down.
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The re-spot call should always be followed by the lane number.
The re-spot call should always be followed by the lane number.
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The word 're-spot' should be followed by the number of pins that need to be standing in the call back.
The word 're-spot' should be followed by the number of pins that need to be standing in the call back.
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The term 'blind' in bowling scoring refers to a spare in the last frame.
The term 'blind' in bowling scoring refers to a spare in the last frame.
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Study Notes
- Opening Procedures: Review opening checklist, clean parking lot, turn on scoring monitors and TVs, unlock front doors, deal with league paperwork
- Cleaning Routine: Wipe wood trims and statues, clean glass using paper towels, clean high top legs, wash trash cans
- League Play: Determine an active game, collect league envelopes, understand league courtesy, set up and take down white party tables and banquet tables
- Miscellaneous: Understand "Lost and Found" procedures, know the difference between department rag colors
- Closing Procedures: Review closing checklist, collect dishes for snack bar, help in the snack bar, clean tables in lounge, help at the front desk, understand Conqueror and phone procedures
- Front Desk Station: Learn to turn lanes on and off for different types of play, transfer scores, print score sheets, recognize machine stop calls
- In Center Entertainment: Understand modifications for day to night, setup for Rockin Bowl, different types of bowlers and their expectations
- Steel Toes Policy: Understand the importance of safety and wearing steel-toed shoes
- Upscale Service: Provide excellent guest service with attention, food and beverage offerings
- Product Prices: Understand pricing for bowling, shoe rental, and daily deals
- Phone Calls: Learn proper phone etiquette and handling, review phone script, explain pricing and availability to guests
- Headsets/Radios: Follow policy for headset use and storage, acknowledge new hire completion of training.
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Description
This quiz covers the checklist and procedures for cleaning and opening a facility, including wiping wood trims, cleaning glass, and opening tasks. It also includes a demonstration of using paper towels for glass cleaning.
