Classifying Hotels Flashcards

Questions and Answers

What are common service facilities offered in most hotels from 3 stars or equivalent?

Bars and Restaurants

What facilities must be present for a hotel to be categorized as a conference hotel?

Conference rooms

What does SMERF stand for?

Social, Military, Economic, Religious, Fraternal

Social, Military, Educational, Religious, Fraternal (correct)

Social, Management, Educational, Recreational, Fraternal

None of the above

What facilities must be present for a hotel to be categorized as a SPA hotel?

Thermal baths Signup and view all the answers

What type of hotels often offer supervised playgrounds?

Resort hotels Signup and view all the answers

What is included in concierge service?

Bell attendants, Door attendants, and Valet attendants Signup and view all the answers

What characterizes themed hotels?

Rooms and public areas follow a specific topic Signup and view all the answers

What is an example of a themed hotel where everything is built with ice?

Ice hotel Signup and view all the answers

How are hotel management contracts structured?

The hotel property is owned and operated by separate companies Signup and view all the answers

What is the main feature of hotel franchise contracts?

The operator runs the hotel under the brand name of a well-known company Signup and view all the answers

What defines a hotel group?

A corporation that has a portfolio of several different hotels and brands Signup and view all the answers

What distinguishes a hotel chain?

A group of hotels operated under the same brand name Signup and view all the answers

What defines hotel referral groups?

A collection of member hotels with similar standards and characteristics Signup and view all the answers

What is an individual business traveler?

People that travel alone for work Signup and view all the answers

What defines business groups in terms of hotel stays?

Groups of people traveling for work Signup and view all the answers

What defines individual leisure travelers?

People that travel on their own for pleasure Signup and view all the answers

What is the characteristic of leisure groups in relation to hotel stays?

Several people that travel together for pleasure Signup and view all the answers

How is hotel size characterized?

By the number of rooms available at the hotel Signup and view all the answers

What defines small hotels?

Hotels with only a few rooms, maybe up to 150 Signup and view all the answers

What is the most important factor when deciding where to open a hotel?

Hotel location Signup and view all the answers

What characterizes resort hotels?

Located in rural areas, close to attractions and activities Signup and view all the answers

What are conference hotels known for?

Offering meeting and conference space Signup and view all the answers

The level of service in hotels is often characterized by _____

stars, diamonds, or a description like budget or luxury Signup and view all the answers

Study Notes

Hotel Facilities and Services

Bars and restaurants are standard in hotels with three stars or equivalent, providing essential dining services.
Conference rooms are necessary for hotels identified as conference hotels, specifically catering to business groups.
Thermal baths are a defining feature of SPA hotels, targeting adult leisure visitors.

Target Demographics

SMERF groups encompass social, military, educational, religious, and fraternal organizations, often served by hotels.
Supervised playgrounds at resort hotels aim to attract families with children on vacation.

Hotel Classification and Branding

Concierge services include bell, door, and valet attendants, typically found in five-star hotels, and sometimes in four-star establishments.
Themed hotels create immersive experiences around specific topics, appealing to guests with niche interests.
Ice hotels are unique themed accommodations constructed entirely from ice, providing attraction in remote areas using locally sourced ice.

Hotel Ownership and Management

Hotel management contracts involve ownership by one entity while operations are handled by a different company, with revenue and costs belonging to the owners.
In hotel franchise contracts, the hotel operates under a well-known brand, generating revenue for the brand while benefiting from an established clientele.
Hotel groups manage a portfolio of various hotels and brands, while hotel chains refer to multiple hotels operating under the same brand name.

Marketing Collaborations

Hotel referral groups comprise member hotels sharing similar standards, marketing independently or as part of a chain.

Types of Travelers

Individual business travelers typically stay for short periods, seeking services like work desks, Wi-Fi, and printing facilities.
Business groups require meeting spaces equipped with audio-visual technology and meals for extended stays.
Individual leisure travelers can include singles, couples, or families traveling for pleasure, often during weekends and vacations.
Leisure groups travel together for enjoyment, frequently booking multiple rooms for events or tours.

Hotel Characteristics

The size of a hotel is determined by its number of rooms, which may be influenced by location and building structure.
Small hotels contain a limited number of rooms, often up to 150, and provide fewer services compared to larger establishments.
Location is crucial for hotel establishment decisions and guest choices, significantly affecting operational success.

Specialized Hotel Types

Resort hotels are situated in scenic rural areas near attractions, targeting vacationers and offering extensive facilities.
Conference hotels are designed for business use, typically located near city centers, providing ample meeting space and accommodations.

Service Levels

The level of service in hotels is often denoted by stars or diamonds, with a historical context beginning in the early 1900s.

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Description

Test your knowledge of hotel classifications with this set of flashcards. Each card highlights key terms and definitions relevant to the hotel industry, from amenities to group types. Ideal for hospitality students or professionals looking to refresh their understanding.