Classifying Hotels Flashcards

Hotel Facilities and Services

• Bars and restaurants are standard in hotels with three stars or equivalent, providing essential dining services.
• Conference rooms are necessary for hotels identified as conference hotels, specifically catering to business groups.
• Thermal baths are a defining feature of SPA hotels, targeting adult leisure visitors.

Target Demographics

• SMERF groups encompass social, military, educational, religious, and fraternal organizations, often served by hotels.
• Supervised playgrounds at resort hotels aim to attract families with children on vacation.

Hotel Classification and Branding

• Concierge services include bell, door, and valet attendants, typically found in five-star hotels, and sometimes in four-star establishments.
• Themed hotels create immersive experiences around specific topics, appealing to guests with niche interests.
• Ice hotels are unique themed accommodations constructed entirely from ice, providing attraction in remote areas using locally sourced ice.

Hotel Ownership and Management

• Hotel management contracts involve ownership by one entity while operations are handled by a different company, with revenue and costs belonging to the owners.
• In hotel franchise contracts, the hotel operates under a well-known brand, generating revenue for the brand while benefiting from an established clientele.
• Hotel groups manage a portfolio of various hotels and brands, while hotel chains refer to multiple hotels operating under the same brand name.

Marketing Collaborations

• Hotel referral groups comprise member hotels sharing similar standards, marketing independently or as part of a chain.

Types of Travelers

• Individual business travelers typically stay for short periods, seeking services like work desks, Wi-Fi, and printing facilities.
• Business groups require meeting spaces equipped with audio-visual technology and meals for extended stays.
• Individual leisure travelers can include singles, couples, or families traveling for pleasure, often during weekends and vacations.
• Leisure groups travel together for enjoyment, frequently booking multiple rooms for events or tours.

Hotel Characteristics

• The size of a hotel is determined by its number of rooms, which may be influenced by location and building structure.
• Small hotels contain a limited number of rooms, often up to 150, and provide fewer services compared to larger establishments.
• Location is crucial for hotel establishment decisions and guest choices, significantly affecting operational success.

Specialized Hotel Types

• Resort hotels are situated in scenic rural areas near attractions, targeting vacationers and offering extensive facilities.
• Conference hotels are designed for business use, typically located near city centers, providing ample meeting space and accommodations.

Service Levels

• The level of service in hotels is often denoted by stars or diamonds, with a historical context beginning in the early 1900s.

Test your knowledge of hotel classifications with this set of flashcards. Each card highlights key terms and definitions relevant to the hotel industry, from amenities to group types. Ideal for hospitality students or professionals looking to refresh their understanding.