Class XII Communication Skills

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Questions and Answers

Which key will you press if you want to select multiple ranges of cells?

CTRL

Name the column after BZ?

What is the extension of a file saved in Calc?

ods

What is communication?

Communication is the act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules. Signup and view all the answers

What are the learning objectives of effective communication?

To express effectively & with maximum efficiency Signup and view all the answers

Active listening is important in the workplace.

True Signup and view all the answers

Active listening requires four discrete steps: CONTACT, ABSORB, ________, CONFIRM.

REFLECTIVE FEEDBACK Signup and view all the answers

Match the following statements with the correct response for reflective listening:

Father to Son/Daughter: "I am sick and tired of you asking to borrow the car/bike..." = Correct me if I'm wrong, but aren't you saying... Teacher to Student: "I am very concerned about your lack of progress..." = I hear you saying...Is that right? Friend to Friend: "I just don’t know what to do about my parents..." = In other words, you think that... Signup and view all the answers

By default, how many worksheets are there in a Calc workbook?

Three Signup and view all the answers

How are rows numbered in Calc?

Rows in Calc are numbered from top to bottom along the left edge of the worksheet as 1, 2, and so on. Signup and view all the answers

Name the column after column Z.

After column Z, the columns are named AA, AB, AC, and so on. Signup and view all the answers

What is the address of the cell formed by the intersection of 3rd column 5th row?

The address of the cell is C5. Signup and view all the answers

Name the cells in the range A2:B5.

The cells in the range A2:B5 are A2, A3, A4, A5, B2, B3, B4, B5. Signup and view all the answers

How can you select the entire worksheet using the keyboard?

To select the entire worksheet using the keyboard, press CTRL + A. Signup and view all the answers

How can you select the entire column number B?

To select the entire column number B, click on the column heading letter B. Signup and view all the answers

How can you quickly print a worksheet without getting the Print dialog box?

Click the Print button on the Standard bar Signup and view all the answers

What steps are involved in printing a worksheet?

<ol> <li>Click File Print 2. The Print dialog box will appear. 3. Select the printer, range to be printed, and number of copies. 4. Click the Print button</li> </ol> Signup and view all the answers

To refer to a cell in column B and row 3, you will use ___?

B3 Signup and view all the answers

If the formula in cell C3 is =A3+B3, the formula that will be copied in cell D3 is ___?

=B3+C3 Signup and view all the answers

How would you find the average of numbers 5, 12, and 17 using a function?

=AVERAGE(5, 12, 17) Signup and view all the answers

What function is used to find the total of numbers in the range of cells A1 to A10?

SUM(A1:A10) Signup and view all the answers

What menu is used to print the document?

File Signup and view all the answers

What error occurs if the column is not wide enough to display the value?

####VALUE! Signup and view all the answers

What happens when you write the formula =45/0 in cell A1?

You get the error #DIV/0! Signup and view all the answers

What is the order of operations in Calc, from highest to lowest precedence?

Exponent, Multiplication, Division, Addition, Subtraction Signup and view all the answers

What symbol do all formulae in Calc start with?

= Signup and view all the answers

Every formula in Calc starts with which symbol? ____________

= Signup and view all the answers

What is the benefit of giving cell address in a formula?

Allows the formula to dynamically update based on cell values Signup and view all the answers

Text string or value can be concatenated in Calc using the plus (+) operator.

False Signup and view all the answers

Match the following functions with their descriptions:

SUM = Used to find the total of numbers in range of cells AVERAGE = Used to find the average of numbers in a range of cells COUNT = Used to count the number of numeric values in a range of cells MAX = Used to find the maximum value in a given range of cells MIN = Used to find the minimum value in a given range of cells Signup and view all the answers

Study Notes

Communication Skills

Communication is the act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules.
Effective communication is beneficial in and out of the workplace, helping to express ideas and instructions clearly and build relationships.
Active listening is a critical skill in effective communication, involving four discrete steps: CONTACT, ABSORB, REFLECTIVE FEEDBACK, and CONFIRM.
The benefits of active listening include:
- Building connections and trust
- Identifying and solving problems
- Improving communication and collaboration

Interview Skills

Interviewing is a skill that requires the ability to interact with the interviewer and articulate thoughts.
Preparation is key, including:
- Getting a good night's sleep and eating a good breakfast
- Researching the company and position
- Preparing questions to ask the interviewer
- Knowing one's strengths and weaknesses
During the interview:
- Make eye contact and use gestures
- Sit up straight and take notes
- Ask questions and answer directly
- Avoid talking too quickly or using slang
After the interview:
- Send a thank-you note
- Follow up appropriately
- Review what was done well and what could be improved

ICT Skills

Performing Tabulation Using Spreadsheet Application

OpenOffice Calc is a spreadsheet program that allows for calculations, data analysis, and graphical representation.
A spreadsheet is a long sheet of rows and columns on a computer screen, used to manage and organize data.
Key features of spreadsheet applications include:
- Built-in functions for easy calculations
- Ability to handle large volumes of data
- Data can be exported to or imported from other software
- Data can be represented in pictorial form (e.g. graphs, charts)
Components of the Calc screen include:
- Title bar
- Menu bar
- Standard bar
- Formatting bar
- Formula bar
- Worksheet tabs
- Rows and columns
Creating a new worksheet:
- Start OpenOffice Calc
- Components of the Calc screen
- Create a new workbook and save it
Opening a workbook:
- Select Open option from the File menu
- Click Open icon on the Standard bar
- Press Ctrl + O
Entering data in a cell:
- Select the cell
- Type the content
- Press ENTER key### Basic Operations in OpenOfficeCalc
To cancel data entry before pressing the ENTER key, press the ESC key.
You can change font, style, and size of text or data using the options available on the Formatting bar.
You can select cells, rows, and columns using the mouse or keyboard.

Selecting Cells

To select a range of cells using the mouse:
- Click the cell you want to start the selection from.
- Click and hold the left mouse button, and drag the mouse pointer to the diagonally opposite corner cell.
To select a range of cells using the keyboard:
- Place the cell pointer at one of the corner cells of the range to be selected.
- Press the SHIFT key and move to the diagonally opposite corner cell using the arrow keys.
To select multiple ranges simultaneously:
- Select the first range of cells.
- Hold the CTRL key and select another range of cells.
- Repeat the step to select more ranges if required.

Copying and Moving Cell Contents

To copy cell contents:
- Select the cell(s) that contain the data you want to copy.
- Select the Copy option from the Edit menu or click the Copy button on the Standard bar.
- Press CTRL + C to copy the data.
- Click on the cell(s) where you want to paste the data.
- Select the Paste option from the Edit menu or click the Paste button on the Standard bar.
- Press CTRL + V to paste the data.
To move cell contents:
- Select the cell that contains the data you want to move.
- Select the Cut option from the Edit menu or click the Cut button on the Standard bar.
- Press CTRL + X to cut the data.
- Click on the cell where you want to paste the data.
- Select the Paste option from the Edit menu or click the Paste button on the Standard bar.
- Press CTRL + V to paste the data.

Inserting and Deleting Cells

To insert cells:
- Select the range of cells where you want to insert a block of cells.
- Select the Cells option from the Insert menu.
- The Insert Cells dialog box appears.
- Select the appropriate option and click OK.
To delete cells:
- Select the range of cells where you want to delete a block of cells.
- Select the Delete Cells option from the Edit menu.
- The Delete Cells dialog box appears.
- Select the appropriate option and click OK.

Inserting and Deleting Rows and Columns

To insert rows:
- Select the row where you want to insert a new row.
- Select the Rows option from the Insert menu.
- A new row is inserted above the selected row.
To insert columns:
- Select the column where you want to insert a new column.
- Select the Columns option from the Insert menu.
- A new column is inserted to the left of the selected column.
To delete rows:
- Select the row to be deleted.
- Right-click on the selected row header.
- Select the Delete Rows option from the shortcut menu.
To delete columns:
- Select the column to be deleted.
- Right-click on the selected column header.
- Select the Delete Columns option from the shortcut menu.

Changing Row Height and Column Width

To change row height:
- Drag the divider below the row.
- To fit the row height to the cell contents, double-click the divider.
- Select Format > Row > Height.
- The Row Height dialog box appears.
- Enter the value for row height and click OK.
To change column width:
- Drag the divider to the right of the column header.
- To fit the column width to the cell contents, double-click the divider.
- Select Format > Column > Width.
- The Column Width dialog box appears.
- Enter the value for column width and click OK.

Filtering and Sorting Data

Filtering is a quick and easy way to find and work with selected data based on the criteria you specify.
There are two ways to filter data: AutoFilter and Standard Filter.
To apply AutoFilter:
- Select the cell that you want to filter.
- Select Data > Filter > AutoFilter.
- A drop-down menu arrow appears in each column heading.
- Click the drop-down menu arrow for the desired column and select an item.
- Only those rows whose contents meet the filter criteria are displayed.
To apply Standard Filter:
- Select the cell that you want to filter.
- Select Data > Filter > Standard Filter.
- The Standard Filter dialog box appears.
- Select the options in the Standard Filter dialog box.
- The records that meet the filter criteria are displayed.
To remove the filter:
- Select Data > Filter > Remove Filter.
To sort data:
- Select the data range.
- Select the Sort option from the Data menu.
- The Sort dialog box appears.
- Select the options in the Sort dialog box.
- The data is sorted based on the selected options.

Formulas and Functions

A formula in Calc always starts with an equal to (=) sign.
The data in a formula consists of one or a combination of values, cell addresses, functions, and operators.
Order of precedence:
- Exponentiation
- Multiplication and division
- Addition and subtraction
Error results:
- #####: The column is not wide enough to display the value.
- #DIV/0!: The formula contains an invalid operation, i.e., division by zero.
- #VALUE!: The formula has an invalid argument, e.g., text in a cell where a numeric value is required.
Cell and range references:
- A cell reference identifies a cell or a range of cells.
- Each cell in the worksheet has a unique address formed by the combination of its intersecting row and column.
Entering a formula:
- Select the cell and enter the formula directly in the cell or in the Formula Bar.
- Press the Enter key.
- The cell will show the result of the formula and the formula itself.### Copying Formula
Create a worksheet with values in cells A2, B2, and C2.
Type the formula =45+67+77 in cell D2 and press Enter.
Change the value in cell C2 to 88 and observe the result in cell D2.
Type the formula =A2+B2+C2 in cell D2 and press Enter.
Change the value in cell A2 to 89 and observe the change in cell D2.

Using Functions

Functions are predefined formulas that perform calculations using specific values called arguments.
The format of writing any function in Calc is: =function_name(Argument1;Argument2; Argument3;…..)
Examples of functions:
- SUM function: used to find the total of numbers in a range of cells.
- AVERAGE function: used to find the average of numbers in a range of cells.
- COUNT function: used to count the number of numeric values in a range of cells.
- MAX function: used to find the maximum of numbers in a range of cells.
- MIN function: used to find the minimum of values in a range of cells.

Using SUM Function

To use the SUM function, click the Sum button on the Formula bar or type the function =SUM(range of cells).
Example: =SUM(A1;B1;C1) or =SUM(A1:C1)

Password Protection

To protect a worksheet or Calc document with a password, use the Tools menu or save with a password.
Steps to protect a worksheet using the Tools menu:
1. Select Tools menu > Protect document > Choose whether to protect Sheet or Document.
2. Type the password in the Password text box and confirm it.
3. Click OK.
Rules to select a password:
- Length of 8 or more characters
- Mix of lowercase and uppercase letters, numbers, and special characters

Printing a Spreadsheet

To print a worksheet, select File > Print or click the Print button on the Standard bar.
Steps to print:
1. Click File > Print.
2. The Print dialog box will appear.
3. Select the printer, range to be printed, and number of copies.
4. Click the Print button.

Saving a Spreadsheet in Various Formats

To save a file in Microsoft Excel format, select Save As > Microsoft Excel 97/2000/XP (.xls).
To save a file in PDF format, click the Export Directly as PDF icon on the Standard bar or use the Export dialog box.
Steps to save in PDF format:
1. Click the Export Directly as PDF icon or select File > Export.
2. The Export dialog box appears.
3. Select the drive and folder where you want to save the file.
4. Type the file name and click OK.

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Assess your understanding of communication skills, including the definition of communication, types of communication, and learning objectives of effective communication.