Class 9 Unit 6 IT-ITES Industry Quiz
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Questions and Answers

What does IT-ITES industry stand for?

  • Internet Technology-Enabled Services
  • Information Technology-Education Services
  • Information Technology-Enabled Services (correct)
  • Information Technology-Information Services

    • What is the main focus of Business Process Outsourcing (BPO) services?

  • Outsourcing of information storage services
  • Outsourcing of customer support services
  • Outsourcing of data entry services
  • Outsourcing of core business processes (correct)

    • What is the role of BPM (Business Process Management) in the IT-ITES industry?

  • Storing and sending information
  • Data processing and retrieval
  • Developing computer-based information systems
  • Automating business processes (correct)

    • What is the difference between data and information in the context of IT?

    <p>Data refers to raw facts and figures, while information is the result of data processing.</p> Signup and view all the answers

    What are ITES also known as in the industry?

    <p>Remote services</p> Signup and view all the answers

    Which service is NOT included under ITES (Information Technology-Enabled Services)?

    <p>Finance and accounting service</p> Signup and view all the answers

    What is the primary focus of BPM?

    <p>Improving corporate performance through managing and improving business processes</p> Signup and view all the answers

    Which type of companies cater to both global and domestic clients?

    <p>Indian Service Providers (ISP's)</p> Signup and view all the answers

    What distinguishes Global In-house Centers (GIC's) from other types of companies?

    <p>They only cater to the needs of their parent company and do not serve external clients</p> Signup and view all the answers

    Which type of companies have headquarters outside India but operate in multiple locations worldwide, including India?

    <p>Multinational Companies (MNC's)</p> Signup and view all the answers

    What is the meaning of ICTs?

    <p>Information and Communication Technologies</p> Signup and view all the answers

    What is the role of ICTs in Education?

    <p>Allowing interaction between peers and experts from anywhere in the world</p> Signup and view all the answers

    What is an example of ICTs in the medical field?

    <p>Telemedicine where a doctor examines patients remotely</p> Signup and view all the answers

    How do ICTs benefit businesses?

    <p>Allowing communication through emails, audio video calling, and social networking</p> Signup and view all the answers

    What are ICT tools?

    <p>Digital devices used to communicate and share information</p> Signup and view all the answers

    What is the primary purpose of ICT tools like smartphones?

    <p>Acting as a multipurpose mobile computing device with features of both mobile phones and computers</p> Signup and view all the answers

    What is the main function of a tablet device?

    <p>Providing mobile facility with a wide screen size</p> Signup and view all the answers

    Which of the following devices uses radio waves to carry information?

    <p>Television</p> Signup and view all the answers

    What is the main characteristic of a pen drive?

    <p>Quickly transferring data files</p> Signup and view all the answers

    Which type of software acts as a bridge between hardware and application software?

    <p>System Software</p> Signup and view all the answers

    What is the main function of an input device?

    <p>Entering data and instructions into the computer</p> Signup and view all the answers

    What is the main function of an output device?

    <p>Communicating the output of data processing</p> Signup and view all the answers

    Which device is considered a storage device in a computer?

    <p>Hard disk</p> Signup and view all the answers

    Which device has the ability to manipulate information, store, retrieve, and process data?

    <p>Computer</p> Signup and view all the answers

    What is the main function of system software?

    <p>Acting as a bridge between hardware and application software</p> Signup and view all the answers

    What do peripheral devices do?

    <p>Expanding the functionality of the computer</p> Signup and view all the answers

    Study Notes

    IT-ITES Industry

    • IT-ITES stands for Information Technology-Information Technology Enabled Services
    • ITES is also known as BPM (Business Process Management) or BPO (Business Process Outsourcing)

    Business Process Outsourcing (BPO)

    • Primary focus is on outsourcing business processes to external providers
    • Main focus of BPO services is to manage and optimize business processes

    Business Process Management (BPM)

    • BPM is a discipline that combines software, skills, and expertise to manage and optimize business processes
    • Role of BPM in IT-ITES industry is to manage and optimize business processes

    Data and Information

    • Data refers to raw, unorganized facts and figures
    • Information refers to organized, structured, and meaningful data

    ITES Services

    • ITES services include services like customer service, technical support, and back-office operations
    • Service NOT included under ITES is manufacturing

    Companies

    • Global companies cater to both global and domestic clients
    • Global In-house Centers (GIC's) are distinguished by having their own captive centers in India
    • Captive companies have headquarters outside India but operate in multiple locations worldwide, including India

    ICTs (Information and Communication Technologies)

    • ICTs refer to technologies that provide access to information through telecommunications
    • Primary role of ICTs in Education is to enhance teaching and learning
    • Example of ICTs in the medical field is telemedicine
    • ICTs benefit businesses by increasing efficiency, reducing costs, and improving communication
    • ICT tools include computers, smartphones, and tablets
    • Primary purpose of ICT tools like smartphones is to facilitate communication and access information
    • Main function of a tablet device is to provide a portable and interactive platform for accessing information
    • Radio waves are used by devices like radios to carry information
    • Main characteristic of a pen drive is that it is a portable storage device

    Computer Hardware and Software

    • System software acts as a bridge between hardware and application software
    • Main function of an input device is to provide data to the computer
    • Main function of an output device is to display or print data
    • Hard disk is a storage device in a computer
    • CPU (Central Processing Unit) has the ability to manipulate information, store, retrieve, and process data
    • Main function of system software is to manage and optimize computer resources
    • Peripheral devices provide additional functionality to the computer

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    Test your knowledge on the design, development, implementation, and management of computer-based information systems for storing, sending, and retrieving information. Explore the concepts of data, information, and IT-enabled services in the IT-ITES industry.

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