Class 9 Unit 6 IT-ITES Industry Quiz

IT-ITES Industry

• IT-ITES stands for Information Technology-Information Technology Enabled Services
• ITES is also known as BPM (Business Process Management) or BPO (Business Process Outsourcing)

Business Process Outsourcing (BPO)

• Primary focus is on outsourcing business processes to external providers
• Main focus of BPO services is to manage and optimize business processes

Business Process Management (BPM)

• BPM is a discipline that combines software, skills, and expertise to manage and optimize business processes
• Role of BPM in IT-ITES industry is to manage and optimize business processes

Data and Information

• Data refers to raw, unorganized facts and figures
• Information refers to organized, structured, and meaningful data

ITES Services

• ITES services include services like customer service, technical support, and back-office operations
• Service NOT included under ITES is manufacturing

Companies

• Global companies cater to both global and domestic clients
• Global In-house Centers (GIC's) are distinguished by having their own captive centers in India
• Captive companies have headquarters outside India but operate in multiple locations worldwide, including India

ICTs (Information and Communication Technologies)

• ICTs refer to technologies that provide access to information through telecommunications
• Primary role of ICTs in Education is to enhance teaching and learning
• Example of ICTs in the medical field is telemedicine
• ICTs benefit businesses by increasing efficiency, reducing costs, and improving communication
• ICT tools include computers, smartphones, and tablets
• Primary purpose of ICT tools like smartphones is to facilitate communication and access information
• Main function of a tablet device is to provide a portable and interactive platform for accessing information
• Radio waves are used by devices like radios to carry information
• Main characteristic of a pen drive is that it is a portable storage device

Computer Hardware and Software

• System software acts as a bridge between hardware and application software
• Main function of an input device is to provide data to the computer
• Main function of an output device is to display or print data
• Hard disk is a storage device in a computer
• CPU (Central Processing Unit) has the ability to manipulate information, store, retrieve, and process data
• Main function of system software is to manage and optimize computer resources
• Peripheral devices provide additional functionality to the computer

Test your knowledge on the design, development, implementation, and management of computer-based information systems for storing, sending, and retrieving information. Explore the concepts of data, information, and IT-enabled services in the IT-ITES industry.