IT vs ITES Class 9: Differences and Industry Overview Quiz

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Questions and Answers

What does IT-ITES industry stand for?

Internet Technology-Enabled Services

Information Technology-Education Services

Information Technology-Enabled Services (correct)

Information Technology-Information Services

What is the main focus of Business Process Outsourcing (BPO) services?

Outsourcing of information storage services

Outsourcing of customer support services

Outsourcing of data entry services

Outsourcing of core business processes (correct)

What is the role of BPM (Business Process Management) in the IT-ITES industry?

Storing and sending information

Data processing and retrieval

Developing computer-based information systems

Automating business processes (correct)

What is the difference between data and information in the context of IT?

Data refers to raw facts and figures, while information is the result of data processing. Signup and view all the answers

What are ITES also known as in the industry?

Remote services Signup and view all the answers

Which service is NOT included under ITES (Information Technology-Enabled Services)?

Finance and accounting service Signup and view all the answers

What is the primary focus of BPM?

Improving corporate performance through managing and improving business processes Signup and view all the answers

Which type of companies cater to both global and domestic clients?

Indian Service Providers (ISP's) Signup and view all the answers

What distinguishes Global In-house Centers (GIC's) from other types of companies?

They only cater to the needs of their parent company and do not serve external clients Signup and view all the answers

Which type of companies have headquarters outside India but operate in multiple locations worldwide, including India?

Multinational Companies (MNC's) Signup and view all the answers

What is the meaning of ICTs?

Information and Communication Technologies Signup and view all the answers

What is the role of ICTs in Education?

Allowing interaction between peers and experts from anywhere in the world Signup and view all the answers

What is an example of ICTs in the medical field?

Telemedicine where a doctor examines patients remotely Signup and view all the answers

How do ICTs benefit businesses?

Allowing communication through emails, audio video calling, and social networking Signup and view all the answers

What are ICT tools?

Digital devices used to communicate and share information Signup and view all the answers

What is the primary purpose of ICT tools like smartphones?

Acting as a multipurpose mobile computing device with features of both mobile phones and computers Signup and view all the answers

What is the main function of a tablet device?

Providing mobile facility with a wide screen size Signup and view all the answers

Which of the following devices uses radio waves to carry information?

Television Signup and view all the answers

What is the main characteristic of a pen drive?

Quickly transferring data files Signup and view all the answers

Which type of software acts as a bridge between hardware and application software?

System Software Signup and view all the answers

What is the main function of an input device?

Entering data and instructions into the computer Signup and view all the answers

What is the main function of an output device?

Communicating the output of data processing Signup and view all the answers

Which device is considered a storage device in a computer?

Hard disk Signup and view all the answers

Which device has the ability to manipulate information, store, retrieve, and process data?

Computer Signup and view all the answers

What is the main function of system software?

Acting as a bridge between hardware and application software Signup and view all the answers

What do peripheral devices do?

Expanding the functionality of the computer Signup and view all the answers

Study Notes

IT-ITES Industry

IT-ITES stands for Information Technology-Information Technology Enabled Services
ITES is also known as BPM (Business Process Management) or BPO (Business Process Outsourcing)

Business Process Outsourcing (BPO)

Primary focus is on outsourcing business processes to external providers
Main focus of BPO services is to manage and optimize business processes

Business Process Management (BPM)

BPM is a discipline that combines software, skills, and expertise to manage and optimize business processes
Role of BPM in IT-ITES industry is to manage and optimize business processes

Data and Information

Data refers to raw, unorganized facts and figures
Information refers to organized, structured, and meaningful data

ITES Services

ITES services include services like customer service, technical support, and back-office operations
Service NOT included under ITES is manufacturing

Companies

Global companies cater to both global and domestic clients
Global In-house Centers (GIC's) are distinguished by having their own captive centers in India
Captive companies have headquarters outside India but operate in multiple locations worldwide, including India

ICTs (Information and Communication Technologies)

ICTs refer to technologies that provide access to information through telecommunications
Primary role of ICTs in Education is to enhance teaching and learning
Example of ICTs in the medical field is telemedicine
ICTs benefit businesses by increasing efficiency, reducing costs, and improving communication
ICT tools include computers, smartphones, and tablets
Primary purpose of ICT tools like smartphones is to facilitate communication and access information
Main function of a tablet device is to provide a portable and interactive platform for accessing information
Radio waves are used by devices like radios to carry information
Main characteristic of a pen drive is that it is a portable storage device

Computer Hardware and Software

System software acts as a bridge between hardware and application software
Main function of an input device is to provide data to the computer
Main function of an output device is to display or print data
Hard disk is a storage device in a computer
CPU (Central Processing Unit) has the ability to manipulate information, store, retrieve, and process data
Main function of system software is to manage and optimize computer resources
Peripheral devices provide additional functionality to the computer

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Description

Test your knowledge on the design, development, implementation, and management of computer-based information systems for storing, sending, and retrieving information. Explore the concepts of data, information, and IT-enabled services in the IT-ITES industry.

Class 9 Unit 6 IT-ITES Industry Quiz